ESSENTIALS of Knowledge Management.Essentials Series phần 1 ppsx

... Revolution 4377_P- 01. qxd 1/ 31/ 05 12 :30 PM Page 5 11 The BPO Revolution EXHIBIT 1. 3 400,000 350,000 300,000 250,000 200,000 15 0,000 10 0,000 50,000 19 75 19 79 19 83 19 87 19 91 1995 19 98 United States Social ... America 10 9876543 21 4377_P-00(FM).qxd 1/ 31/ 05 12 :42 PM Page iv ESSENTIALS of Business Process Outsourcing 4377_P-00(FM).qxd 1/ 31/ 05 12 :...

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... Organizations 35 3 Knowledge Workers 58 4 Process 83 5 Technology 11 1 6 Solutions 13 4 7 Economics 15 3 8 Getting There 17 2 Further Reading 19 1 Glossary 19 3 Index 203 Contents The Essentials Series was ... handful of assembly-line designers and senior management. 2 ESSENTIALS of Knowledge Management ESSENTIALS of Knowledge Management vii Preface ix Acknowled...

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... system. ã Project . Name of the project the media is intended to support. ã Source File . For media rendered from models or other sources, the name of the source file. 22 ESSENTIALS of Knowledge Management ... bottom of the hierarchy and under- 10 ESSENTIALS of Knowledge Management include acquiring knowledge from customers, creating new revenues from existing knowledg...

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... many of which are made with jargon that serves only to obscure simple (and less expensive) concepts. 32 ESSENTIALS of Knowledge Management Knowledge Management Leadership Like the definition of Knowledge ... implement knowledge management policy initiatives and to direct an organization in the accom- plishment of short- and long-term objectives The chief knowledge office...

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... despise. —Lao-Tzu 57 Knowledge Organizations 64 ESSENTIALS of Knowledge Management In the context of Knowledge Management, ERM is about managing the relationship between knowledge workers and ... additional resources in a particular knowledge worker or group of knowledge workers. In the computerized knowledge economy, where someone 66 ESSENTIALS of Knowledge Mana...

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... workers. 78 ESSENTIALS of Knowledge Management EXHIBIT 3.8 Knowledge Worker Knowledge Worker Knowledge Worker Knowledge Worker Management systems, local storage capacity affects speed of access ... effectiveness of a KM initiative. Life-Cycle Overview The duration of the Knowledge Management life cycle is a function of the availability of the technologies that enabl...

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... accomplished. —Confucius 110 ESSENTIALS of Knowledge Management Exhibit 4.7 illustrates the key issues at this phase of the KM life cycle, which include reversibility of the translation process, the moral rights of the ... primary issues surround the destruction of information in the disposal phase of the Knowledge Management life cycle are cost, the most appropriate 108 E...

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... company-wide KM system in one step. Instead, management elects to 136 ESSENTIALS of Knowledge Management 116 ESSENTIALS of Knowledge Management members. He discovers that the group relies heavily ... statistical 126 ESSENTIALS of Knowledge Management Knowledge Management draws on technologies and approaches developed in virtually every field of computer science. For ex...

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... organization may need to upgrade its current network 150 ESSENTIALS of Knowledge Management 1 58 ESSENTIALS of Knowledge Management savings and profit margins, as well as qualitative, subjective measures, such ... solutions. 7. Negotiate a contract with the vendor of choice. 8. Work with the vendor to implement the solution. 9. Assess the results. 1 38 ESSENTIALS of Kno...

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... of shifting cor- porate culture from one of knowledge sequestering to one of knowledge sharing. ã The focus of a KM initiative should reflect both the perceived needs and ad hoc experiences of ... break-even point because of changes in the value of the training or because the cost of training is out of proportion to the potential benefit, as in Exhibit 7.5. Sending a man...

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... the 182 ESSENTIALS of Knowledge Management Knowledge management A variety of general and specific technologies for knowledge collection (e.g., data mining, text summarizing, the use of intelligent ... dedicated to knowledge management, 1 Life cycle, KM: access phase, 106 107 accessibility issues, 89–90 archiving phase, 101 103 creation and aquisition phase, 95–98 disposal...

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... paper) 1. Knowledge management. I. Title. II. Series. HD30.2 .B463 2003 658.4'038 dc 21 200 215 55 01 Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1 ESSENTIALS of Knowledge Management ... ix Acknowledgments xv 1 Overview 1 2 Knowledge Organizations 35 3 Knowledge Workers 58 4 Process 83 5 Technology 11 1 6 Solutions 13 4 7 Economics 15 3 8 G...

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... are related hierarchically, with data at the bottom of the hierarchy and under- 10 ESSENTIALS of Knowledge Management 6 ESSENTIALS of Knowledge Management compatible images to create an online ... collection of data that can be stored in a database. Typical KM practices in a modern corporation 26 ESSENTIALS of Knowledge Management 7 Overview Knowledge Managemen...

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... vendors, many of which are made with jargon that serves only to obscure simple (and less expensive) concepts. 32 ESSENTIALS of Knowledge Management 40 ESSENTIALS of Knowledge Management engine, ... issues: ã Although Knowledge Management is fundamentally about information and power sharing, the interpretation of Knowledge Management depends on the perspective of...

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... 3 .4 Process Process-Practice Gap Routine Managed Official Channels Explicit Knowledge Spontaneous Unmanaged Unofficial Channels Tacit Knowledge KM Practice 64 ESSENTIALS of Knowledge Management In the context of Knowledge Management, ... particular knowledge worker or group of knowledge workers. In the computerized knowledge economy, where someone 66 ESSENTIALS...

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