Business Process outsourcing The Competitive Advantage phần 9 doc

... BPO gold. Another risk concerns the potential for vendors to overstate their compe- tencies and to exaggerate the business and technical certifications they possess and the clients they serve. ... with outsourcing are not unlike managing the risks associated with any other business project. Firms must establish their goals before undertaking the project and then manage to thos...

Ngày tải lên: 14/08/2014, 04:21

... The Core Competence of the Corporation,” Harvard Business Review (May/June 199 0), pp. 79 91 . 11. J. Barney, “Firm Resources and Sustained Competitive Advantage, ” Journal of Management 17 ( 199 1), ... 27–28 BS 7 799 , 17 BTO. See Business transformation outsourcing B2B. See Business- to -business B2C (business- to-consumer), 18 Buffett, Warren, 22 Business case, 67–68 Busi...

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... gives life to the business in- novation called business process outsourcing. Business process outsourcing (BPO) is defined simply as the movement of business processes from inside the organization ... centers. During the 199 0s, the labor pool for such talent in the United States was very tight, prompting many leading companies to search abroad for the personnel t...

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... Degrees in the United States and Selected Asian Countries and Economies by Field ( 197 5– 198 8) 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 197 5 197 9 198 3 198 7 199 1 199 5 199 8 United ... Indicators—2002. 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 197 5 197 9 198 3 198 7 199 1 199 5 199 8 Asia Social & behavioral sciences Natural sciences E...

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... principal business processes. 3 In the book The Process Edge, Keen identifies more than 100 processes, depicted in Exhibit 3.4, that he refers to as the process swamp.” 4 The arrangement of processes ... to other subsidiaries. 11 REVERSE OUTSOURCING Another interesting twist on the outsourcing revolution is the conversion of a business competence into a revenue-generati...

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... articulates the scope of the BPO initiative, the expectations for service delivery, the qualifications of the outsourcing firm, and the range of services that will be needed to fully outsource the process. ... A business case is a written document that presents the methodology and find- ings of the BAT. The methodology section of the business case should include a...

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... picture of the vendor’s ability to meet the needs of the organization. The requirements section of the RFP must reflect the sophistication and experience the vendor will need to complete the proposal ... to address the log- ical architecture of the business process to be outsourced is one of the most obvious signs of a BPO vendor’s lack of maturity in that business...

Ngày tải lên: 14/08/2014, 04:21

... necessary for the buyer to reabsorb the outsourced process or find another vendor. In either case, the transition of the out- sourced process under these circumstances should be considered in the orig- inal ... before the end of the contract period. The nego- tiated term of the BPO contract should at minimum match the life cycle of the processes involved and changes...

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... depends on the criticality of the out- sourced business process. The closer the outsourced process is to the core business process of the BPO buyer, the greater the depth required in the BPO relationship. ... AM Page 150 1. The depth of the relationship 2. The scope of the relationship 3. The choice of assets to use 4. The choice of business culture to...

Ngày tải lên: 14/08/2014, 04:21

... business processes to the vendor. The metrics associated with SLAs indicate whether the company is receiving the services it is paying for. Many organizations have learned that the business process ... example, on Mon- day the seventh day of the month, the Monday–Odd tape is used. On Mon- day the 14th day of the month, the Monday–Even tape is used. On the first F...

Ngày tải lên: 14/08/2014, 04:21