Business Process outsourcing The Competitive Advantage phần 9 doc
Business Process outsourcing The Competitive Advantage phần 9 doc
... BPO gold.
Another risk concerns the potential for vendors to overstate their compe-
tencies and to exaggerate the business and technical certifications they possess
and the clients they serve. ... with outsourcing are not unlike managing the
risks associated with any other business project. Firms must establish their
goals before undertaking the project and then manage to thos...
Business Process outsourcing The Competitive Advantage phần 10 docx
... The Core Competence of the Corporation,”
Harvard Business Review (May/June 199 0), pp. 79 91 .
11. J. Barney, “Firm Resources and Sustained Competitive Advantage, ” Journal of
Management 17 ( 199 1), ... 27–28
BS 7 799 , 17
BTO. See Business transformation
outsourcing
B2B. See Business- to -business
B2C (business- to-consumer), 18
Buffett, Warren, 22
Business case, 67–68
Busi...
Business Process outsourcing The Competitive Advantage phần 1 pps
... gives life to the business in-
novation called business process outsourcing.
Business process outsourcing (BPO) is defined simply as the movement of
business processes from inside the organization ... centers. During the 199 0s, the labor
pool for such talent in the United States was very tight, prompting many
leading companies to search abroad for the personnel t...
Business Process outsourcing The Competitive Advantage phần 2 ppt
... Degrees in the United States and Selected Asian Countries and
Economies by Field ( 197 5– 198 8)
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
197 5 197 9 198 3 198 7 199 1 199 5 199 8
United ... Indicators—2002.
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
197 5 197 9 198 3 198 7 199 1 199 5 199 8
Asia
Social & behavioral sciences
Natural sciences
E...
Business Process outsourcing The Competitive Advantage phần 3 ppt
... principal business processes.
3
In the
book The Process Edge, Keen identifies more than 100 processes, depicted
in Exhibit 3.4, that he refers to as the process swamp.”
4
The arrangement of processes ... to other subsidiaries.
11
REVERSE OUTSOURCING
Another interesting twist on the outsourcing revolution is the conversion of
a business competence into a revenue-generati...
Business Process outsourcing The Competitive Advantage phần 4 ppsx
... articulates the scope of the BPO initiative, the expectations for service
delivery, the qualifications of the outsourcing firm, and the range of services
that will be needed to fully outsource the process. ... A
business case is a written document that presents the methodology and find-
ings of the BAT.
The methodology section of the business case should include a...
Business Process outsourcing The Competitive Advantage phần 5 pot
... picture of the vendor’s
ability to meet the needs of the organization. The requirements section of the
RFP must reflect the sophistication and experience the vendor will need to
complete the proposal ... to address the log-
ical architecture of the business process to be outsourced is one of the most
obvious signs of a BPO vendor’s lack of maturity in that business...
Business Process outsourcing The Competitive Advantage phần 6 pdf
... necessary for the buyer to reabsorb the outsourced
process or find another vendor. In either case, the transition of the out-
sourced process under these circumstances should be considered in the orig-
inal ... before the end of the contract period. The nego-
tiated term of the BPO contract should at minimum match the life cycle of
the processes involved and changes...
Business Process outsourcing The Competitive Advantage phần 7 ppt
... depends on the criticality of the out-
sourced business process. The closer the outsourced process is to the core
business process of the BPO buyer, the greater the depth required in the BPO
relationship. ... AM Page 150
1. The depth of the relationship
2. The scope of the relationship
3. The choice of assets to use
4. The choice of business culture to...
Business Process outsourcing The Competitive Advantage phần 8 pot
... business processes to the vendor.
The metrics associated with SLAs indicate whether the company is receiving
the services it is paying for.
Many organizations have learned that the business process ... example, on Mon-
day the seventh day of the month, the Monday–Odd tape is used. On Mon-
day the 14th day of the month, the Monday–Even tape is used. On the first
F...
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