shared services und business process outsourcing auf dem vormarsch

... uniquely positioned to deliver "bundled outsourcing" — the delivery of multiple business functions or processes under a single outsourcing relationship For example, bundling finance and procurement ... begin with an internal shared services center and move to outsourcing as a second step, many others choose to leapfrog their peers and competitors by moving directly to an outsourcing model For ... accounting BPO services Accenture's distinctive advantage as a provider of finance and accounting BPO services is in the ability to help companies cover core services, supporting functions and services...

Ngày tải lên: 17/02/2014, 09:20

... part of what gives life to the business innovation called business process outsourcing Business process outsourcing (BPO) is defined simply as the movement of business processes from inside the organization ... Business Process outsourcing Business Process outsourcing The Competitive Advantage RICK L CLICK THOMAS N DUENING John ... topic of business process outsourcing (BPO) has become controversial and the subject of a great deal of media attention over the past year As an executive who has been using outsourcing as a business...

Ngày tải lên: 14/08/2014, 04:21

... or more business processes based on the following themes: Successful offshore outsourcing Competence co-development outsourcing Variable-price outsourcing First-timer outsourcing Reverse outsourcing ... or executive SUMMARY Business process outsourcing (BPO) is simply the movement of business processes to the highest-skill/lowest-cost provider There are talent hot spots around the world, including ... Onshore, offshore, and nearshore outsourcing HR outsourcing Call center and help desk outsourcing Payroll and benefits outsourcing In this chapter we explore outsourcing themes that are less...

Ngày tải lên: 14/08/2014, 04:21

... Accenture Business Services of British Columbia LP, with more than 1,500 former BC Hydro employees BC Hydro became the first customer of Accenture Business Services, outsourcing its customer services ... principal business processes.3 In the book The Process Edge, Keen identifies more than 100 processes, depicted in Exhibit 3.4, that he refers to as “the process swamp.”4 The arrangement of processes ... internal business processes as outsourcing opportunities The formal charter offered to the BAT should include a clear statement of its objectives: to identify core and noncore business processes,...

Ngày tải lên: 14/08/2014, 04:21

... the outsourcing partner can provide market-shifting capabilities in the process area, it may be worth the effort to outsource the process Type This type of process is a prime candidate for outsourcing ... build a business case for those processes that could benefit from outsourcing STEP 6: DEVELOP AND PRESENT THE BUSINESS CASE The final step in the BPO opportunity analysis is to develop a business ... critical process, to reduce cycle times, or simply to free up business resources for other applications Whatever the reason, the business case should clearly state the goals of outsourcing for each process...

Ngày tải lên: 14/08/2014, 04:21

... step in the vendor selection process EXHIBIT 5.2 Sample VST Charter Purpose: To undertake a process of identifying and selecting a vendor to provide outsourcing services in the area identified ... multiple partners Many outsourcing magazines and online portals offer unbiased directories specific to outsourcing, such as OutsourcingCentral.com, Outsourcing Center, the Outsourcing Institute, ... together in other business areas However, sole sourcing may lead 102 BPO VENDOR SELECTION to retaining a vendor that is not completely qualified to manage the business process under consideration...

Ngày tải lên: 14/08/2014, 04:21

... failed outsourcing relationship.9 Unfortunately, SLAs are among the most difficult of outsourcing contract provisions A well-drafted SLA requires an intimate understanding of business processes ... indemnification procedures These indemnification procedures are more meaningful if the party providing the indemnity has assets within the United States that can be attached to fund any indemnification ... organization’s business objectives Outsourcing is not just about throwing everything away to the outsourcing partner to save costs It can be a profitable relationship for both the outsourcing organization...

Ngày tải lên: 14/08/2014, 04:21

... becoming complex ones Business skills It is important to continually understand the changing business needs and align the services from the vendor with the BPO buyer’s business objectives The ... keep its four IT outsourcing relationships focused on business results Outsourcing relationship manager positions are on the rise as outsourcing agreements become more complex and business environments ... choice of business culture to adopt and exploit The depth of the BPO relationship depends on the criticality of the outsourced business process The closer the outsourced process is to the core business...

Ngày tải lên: 14/08/2014, 04:21

... the outsourcing vendor is essential to the longterm success of an outsourcing relationship In an outsourcing relationship, neither party should aspire to an unrealistic business advantage.4 Outsourcing ... its business processes to the vendor The metrics associated with SLAs indicate whether the company is receiving the services it is paying for Many organizations have learned that the business process ... delivery of outsourcing services respond to dynamic business conditions With outsourcing having the potential to add significant competitive advantage to companies through quantifiable business...

Ngày tải lên: 14/08/2014, 04:21

... seeking to outsource business processes cannot rely on their business school education or their experience to help them deal with BPO opportunities and challenges Not many have led business transformation ... PROPERTY RISKS Most businesses have a significant amount of sensitive information, including trade secrets, business plans, and proprietary business knowledge Safeguarding critical business information ... existing framework for managing business relationships with IT service providers The BITS goal is to help financial services firms streamline the outsourcing evaluation process and better manage the...

Ngày tải lên: 14/08/2014, 04:21

... See Business transformation outsourcing B2B See Business- to -business B2C (business- to-consumer), 18 Buffett, Warren, 22 Business case, 67–68 Business continuity, 151, 204 Business model, 68 Business ... Transfer of Undertakings Protection of Employment Type processes, 61, 62 Type processes, 62 Type processes, 62 Type processes, 62 Type processes, 62–63 Type processes, 63 Type processes, 63 Type processes, ... of, 20 and venture capital, Business skills, 155 Business specialization, 18–20 Business- to -business (B2B), 18–19 Business- to-consumer (B2C), 18 Business transformation outsourcing (BTO), 38–39...

Ngày tải lên: 14/08/2014, 04:21

... to the business innovation called business process outsourcing B PO Defined Business process outsourcing (BPO) is defined simply as the movement of business processes from inside the organization ... DeMatteis Essentials of Payroll Management and Accounting, Steven M Bragg Essentials of Shared Services, Bryan Bergeron Essentials of Supply Chain Management, Michael Hugos Essentials of Trademarks ... ESSENTIALS of Business Process Outsourcing over the past few decades.This is revolutionary, and this nearly universal telecommunications infrastructure is a major part of what gives life to the business...

Ngày tải lên: 14/08/2014, 04:21

... part of the process can be applied to nearly any product or service.14 As it turns out, in a world where business- to -business (B2B) services have become as common to the economy as business- toconsumer ... ESSENTIALS of Business Process Outsourcing to American-based firms A prominent example of this is payroll outsourcing, which is managed by several large U.S companies Automatic Data Processing (ADP) ... ummary Business process outsourcing is the movement of functions from inside the organization to an outside service provider It has been widely praised as a strategy for eliminating business processes...

Ngày tải lên: 14/08/2014, 04:21

... ESSENTIALS of Business Process Outsourcing A Three-Tier Mapping Approach The business process map should be developed using a three-tier analytic structure (see Exhibit 2.5) Tier analyzes the process ... of the outsourcing contract 51 4377_P-02.qxd 1/31/05 12:31 PM Page 52 ESSENTIALS of Business Process Outsourcing Support Functions These processes are essential to the operation of the business ... contain no more than 10 principal business processes.2 However, in the book The Process Edge, Peter Keen identifies more than 100 processes that he refers to as “the process swamp” (Exhibit 2.4).3...

Ngày tải lên: 14/08/2014, 04:21

... that could benefit from outsourcing This will include direct recommendations on which, if any, business processes within the organization are suitable for outsourcing A business case is a written ... the firm in reengineering processes that have serious gaps and/or inefficiencies The business case should also include the business model for each process recommended for outsourcing The model will ... critical process, to reduce cycle times, or simply to free up business resources for other applications Whatever the reason, the business case should clearly state the goals of outsourcing for each process...

Ngày tải lên: 14/08/2014, 04:21

... to return repeatedly to the fundamentals underlying the relationship.This process is time 89 4377_P-03.qxd 1/31/05 12:32 PM Page 90 ESSENTIALS of Business Process Outsourcing consuming and can ... organizational learning that results from placing a process under the control of an external service provider Outsourcing so-called noncore processes must be undertaken with careful forethought because ... ESSENTIALS of Business Process Outsourcing to use an offshore provider, for example Others may specifically prefer the so-called pure play vendor, who specializes in a single business process Still...

Ngày tải lên: 14/08/2014, 04:21

... ESSENTIALS of Business Process Outsourcing the logical architecture of the business process being outsourced is one of the most obvious signs that a vendor lacks maturity in that process Final ... of the outsourcing 121 4377_P-04.qxd 1/31/05 12:34 PM Page 122 ESSENTIALS of Business Process Outsourcing process If possible, the buyer should implement service-level measurements before outsourcing, ... Approach • Company background • Experience in the process area • Strengths • Availability 109 4377_P-04.qxd 1/31/05 12:34 PM Page 110 ESSENTIALS of Business Process Outsourcing • Certifications...

Ngày tải lên: 14/08/2014, 04:21

... from becoming complex ones • Business knowledge It is important to continually understand the changing business needs and align the services from the vendor with the business objectives of the ... keep its four IT outsourcing relationships focused on business results Outsourcing relationship manager positions are on the rise as outsourcing agreements become more complex and business environments ... of Business Process Outsourcing IN THE R EAL W ORLD Making Change Work In November 1999, New York-Presbyterian Hospital (NYPH) announced a seven-year, $228 million information technology (IT) outsourcing...

Ngày tải lên: 14/08/2014, 04:21

... in each other to understand and seek to advance their respective core business competencies So each 159 4377_P-05.qxd 1/31/05 12:35 PM Page 160 ESSENTIALS of Business Process Outsourcing must ... norming process Enabling the PMT to meet often during the 165 4377_P-05.qxd 1/31/05 12:35 PM Page 166 ESSENTIALS of Business Process Outsourcing early stages facilitates the norming process. The ... noncore processes and systems that are linked to the business process slated for outsourcing The PMT should be trained to identify such inefficiencies as candidates for reengineering Many outsourcing...

Ngày tải lên: 14/08/2014, 04:21

... 12:40 PM Page 194 ESSENTIALS of Business Process Outsourcing Daniela Grigori, Fabio Casati, Malu Castellanos, Umesh Dayal, Ming-Chien Shan, Mehmet Sayal, Business Process Intelligence,” Computers ... quadruple,” said Linfoot Outsourcing one part of our business to a company which understands it so much better than a traditional service provider is a key part of that process. ” Source: Adapted ... “Who Can You Trust to Take Care of Business? ” Computer Weekly (October 21, 2003): 48–49 185 4377_P-06.qxd 1/31/05 12:40 PM Page 186 ESSENTIALS of Business Process Outsourcing even be aware of nor...

Ngày tải lên: 14/08/2014, 04:21