Business Process outsourcing The Competitive Advantage phần 4 ppsx

... articulates the scope of the BPO initiative, the expectations for service delivery, the qualifications of the outsourcing firm, and the range of services that will be needed to fully outsource the process. ... presents the methodology and find- ings of the BAT. The methodology section of the business case should include a review of the process the BAT used to...

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... gives life to the business in- novation called business process outsourcing. Business process outsourcing (BPO) is defined simply as the movement of business processes from inside the organization ... sup- porters along the way, and we could not have written this book without them. acknowledgments fm01 _43 07.qxd 8/18/ 04 11 :46 AM Page xiii Business Process outso...

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... strategy. These agents not only educate and acquire SME customers, but they help them reengi- neer their business processes and manage the BPO transition. ch01 _43 07.qxd 8/18/ 04 11:33 AM Page 24 The ... executive. SUMMARY Business process outsourcing (BPO) is simply the movement of business processes to the highest-skill/lowest-cost provider. There are talent hot spots a...

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... principal business processes. 3 In the book The Process Edge, Keen identifies more than 100 processes, depicted in Exhibit 3 .4, that he refers to as the process swamp.” 4 The arrangement of processes ... BPO OVERVIEW ch02 _43 07.qxd 8/18/ 04 11: 34 AM Page 36 ch02 _43 07.qxd 8/18/ 04 11: 34 AM Page 44 The project got off to a good start. The vendor’s business analys...

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... picture of the vendor’s ability to meet the needs of the organization. The requirements section of the RFP must reflect the sophistication and experience the vendor will need to complete the proposal ... of the business process to be outsourced is one of the most obvious signs of a BPO vendor’s lack of maturity in that business process. After the vendor presentat...

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... standards. ch06 _43 07.qxd 8/18/ 04 11:38 AM Page 1 14 The negotiated term of the BPO contract should at minimum match the life cycle of the processes involved and changes in the business cycle. Support of the ... before the end of the contract period. The nego- tiated term of the BPO contract should at minimum match the life cycle of the processes involved and cha...

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... depends on the criticality of the out- sourced business process. The closer the outsourced process is to the core business process of the BPO buyer, the greater the depth required in the BPO relationship. ... AM Page 150 1. The depth of the relationship 2. The scope of the relationship 3. The choice of assets to use 4. The choice of business culture t...

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... business processes to the vendor. The metrics associated with SLAs indicate whether the company is receiving the services it is paying for. Many organizations have learned that the business process ... example, on Mon- day the seventh day of the month, the Monday–Odd tape is used. On Mon- day the 14th day of the month, the Monday–Even tape is used. On the first F...

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... BPO gold. Another risk concerns the potential for vendors to overstate their compe- tencies and to exaggerate the business and technical certifications they possess and the clients they serve. ... vendor. When the PMT presses the value model, it seeks to identify other noncore processes that 202 EXECUTING AN OUTSOURCING PROJECT ch10 _43 07.qxd 8/18/ 04 11 :42 AM Page 202 the...

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... 22 Business case, 67–68 Business continuity, 151, 2 04 Business model, 68 Business Monitor International, 203 Business practices, 201–202 Business process mapping (BPM), 54 56 Business process outsourcing ... loss/changeover, 149 –151 principles of, 139– 140 roles of leadership in, 142 – 147 vision principle of, 141 – 142 Changeover, 149 –151 2 34 Index rm02 _43 07.qx...

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