Business Process outsourcing The Competitive Advantage phần 4 ppsx
Business Process outsourcing The Competitive Advantage phần 4 ppsx
... articulates the scope of the BPO initiative, the expectations for service
delivery, the qualifications of the outsourcing firm, and the range of services
that will be needed to fully outsource the process. ... presents the methodology and find-
ings of the BAT.
The methodology section of the business case should include a review of
the process the BAT used to...
Business Process outsourcing The Competitive Advantage phần 1 pps
... gives life to the business in-
novation called business process outsourcing.
Business process outsourcing (BPO) is defined simply as the movement of
business processes from inside the organization ... sup-
porters along the way, and we could not have written this book without them.
acknowledgments
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Business
Process
outso...
Business Process outsourcing The Competitive Advantage phần 2 ppt
... strategy. These agents
not only educate and acquire SME customers, but they help them reengi-
neer their business processes and manage the BPO transition.
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The ... executive.
SUMMARY
Business process outsourcing (BPO) is simply the movement of business
processes to the highest-skill/lowest-cost provider.
There are talent hot spots a...
Business Process outsourcing The Competitive Advantage phần 3 ppt
... principal business processes.
3
In the
book The Process Edge, Keen identifies more than 100 processes, depicted
in Exhibit 3 .4, that he refers to as the process swamp.”
4
The arrangement of processes ... BPO OVERVIEW
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ch02 _43 07.qxd 8/18/ 04 11: 34 AM Page 44
The project got off to a good start. The vendor’s business analys...
Business Process outsourcing The Competitive Advantage phần 5 pot
... picture of the vendor’s
ability to meet the needs of the organization. The requirements section of the
RFP must reflect the sophistication and experience the vendor will need to
complete the proposal ... of the business process to be outsourced is one of the most
obvious signs of a BPO vendor’s lack of maturity in that business process.
After the vendor presentat...
Business Process outsourcing The Competitive Advantage phần 6 pdf
... standards.
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The negotiated term of the BPO contract should at minimum match the
life cycle of the processes involved and changes in the business cycle.
Support of the ... before the end of the contract period. The nego-
tiated term of the BPO contract should at minimum match the life cycle of
the processes involved and cha...
Business Process outsourcing The Competitive Advantage phần 7 ppt
... depends on the criticality of the out-
sourced business process. The closer the outsourced process is to the core
business process of the BPO buyer, the greater the depth required in the BPO
relationship. ... AM Page 150
1. The depth of the relationship
2. The scope of the relationship
3. The choice of assets to use
4. The choice of business culture t...
Business Process outsourcing The Competitive Advantage phần 8 pot
... business processes to the vendor.
The metrics associated with SLAs indicate whether the company is receiving
the services it is paying for.
Many organizations have learned that the business process ... example, on Mon-
day the seventh day of the month, the Monday–Odd tape is used. On Mon-
day the 14th day of the month, the Monday–Even tape is used. On the first
F...
Business Process outsourcing The Competitive Advantage phần 9 doc
... BPO gold.
Another risk concerns the potential for vendors to overstate their compe-
tencies and to exaggerate the business and technical certifications they possess
and the clients they serve. ... vendor. When the PMT
presses the value model, it seeks to identify other noncore processes that
202 EXECUTING AN OUTSOURCING PROJECT
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the...
Business Process outsourcing The Competitive Advantage phần 10 docx
... 22
Business case, 67–68
Business continuity, 151, 2 04
Business model, 68
Business Monitor International, 203
Business practices, 201–202
Business process mapping (BPM), 54 56
Business process outsourcing ... loss/changeover, 149 –151
principles of, 139– 140
roles of leadership in, 142 – 147
vision principle of, 141 – 142
Changeover, 149 –151
2 34 Index
rm02 _43 07.qx...
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