... functions, 15 5 15 6job scheduling, 15 6 15 8media library management, 15 1 15 3operations area, physical access to, 15 4 15 5overview, 14 7printer operations, 15 0 15 1resources for, 17 1operations ... technicalinfrastructure, 11 6 12 0operational practices, evaluatingasset management, 15 9 16 0change management, 16 0 16 4computer operations, 14 8 15 0configuration management, 15 8help desk and support functions, 15 5 15 6job ... controls, information systems, 11 PKI (Public Key Infrastructure), 219 –222planning process, auditsguidelines for, 20– 21 irregularities, 16 18 materiality, 16 quantitative risk assessment guide- lines,...