Customer Relationship Management 2002 phần 6 pdf

... the customer relationship 5. At a pause in the relationship. Many businesses have times when a customer naturally falls from their active list, especially when the business has an Hourglass Customer Service/ ... If you don’t do it right, you won’t get the information you want. Customer Relationship Management7 6 Many surveys will have customers rank the impor- tance of somethi...

Ngày tải lên: 10/08/2014, 07:21

... for serving customers. These tactics cluster together because they are related by strategy—they are part of a common focus. Your job now is to name that strategy. Customer Relationship Management5 2 Deal ... potential strategies • Developing selection criteria • Applying a criteria matrix Customer Relationship Management5 6 One Company’s CRM-Driven Strategy One of our clients, a r...

Ngày tải lên: 10/08/2014, 07:21

... approach for customer rela- tionship management? ” we asked. “Well, we would like to buy a database management system,” he said, naming a particular Customer Relationship Management6 tion and that ... guest relationships, Steve’s resort may never have the Customer Relationship Management Is Not an Option 7 Organizational Structure Policies Silo or Matrix Controls Customer...

Ngày tải lên: 10/08/2014, 07:21

... Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (AMACOM Books). Customer Relationship Management3 4 Finally, Sonjia can look for ways to improve the customer experience ... transactions, only a few of which become repeat customers. However, you seek to Customer Relationship Management2 4 Level 3 Customer Advocates Level 2 Repeat Customers Level 1 Init...

Ngày tải lên: 10/08/2014, 07:21

... and a customer. ❏ SLAs can help you ensure that everyone in your team is on board and contributing to your customer relationship man- agement strategy. Customer Relationship Management9 6 business ... powerful tool for your customer relationship management efforts. We encourage you to take the SLA model and use it with your business-to-business customers, your consumer cust...

Ngày tải lên: 10/08/2014, 07:21

... lessons, you can use the power of customer relationship management to keep your customers as your customers. And you can even expand those relation- ships and encourage customers to use more of your ... recommend you to potential new customers. Complacency Self-satis- faction, or smugness in the belief that your customers are your customers for life. Customer Relationship Managemen...

Ngày tải lên: 10/08/2014, 07:21

... way for both you and your customer. Customer Relationship Management1 6 Customer Relationship Management3 4 Finally, Sonjia can look for ways to improve the customer experience by asking these ... external customers. Do you have systems that make some customers feel less important? Contents Preface vii 1. Customer Relationship Management Is Not an Option 1 Customer Rel...

Ngày tải lên: 28/06/2014, 21:20

... 3.258 4. 166 5.251 6. 266 7.2 56 4 2.230 1.281 2.010 2.8 06 3 .65 9 4.059 5.577 6 543 4-1/2 2.300 1. 564 2.351 3.152 4.905 4. 962 5.907 7 080 5 2.781 1.202 1.893 2 .63 9 3.489 4.339 5.230 6. 461 6 3.313 ... 6. 4 76 7.759 9.179 2 1.188 1.438 2. 367 3.398 4.4 46 5. 561 6. 733 8.027 2-1/2 1.438 1.383 2. 765 3 .65 7 4.737 5.815 7.015 8.195 3 1.750 1.2 86 2.114 2. 968 3.889 4....

Ngày tải lên: 08/08/2014, 15:21

... (a,2,3,4 ,6) } (d) {(a,2,3,4,5), (2,a,3,4,5), (a,2,3 ,6, 5)} (e) {(a,2,3,4,5), (2,a,3,7,5), (a,2,3,4 ,6) } (f) {(a,2,3,4,5), (2,a,3,4,5), (a,2,3 ,6, 5), (a,2,3 ,6, 6)} (g) {(a,2,3,4,5), (a,2,3 ,6, 5), (a,2,3 ,6, 6), ... and its use in database design include [3, 38, 4 36, 443, 65 6]. Good survey articles on the topic include [66 3, 355]. FDs were introduced in [1 56] , along with the concept...

Ngày tải lên: 08/08/2014, 18:22