Customer Relationship Management 2002 phần 3 ppt
Customer Relationship Management 2002 phần 3 ppt
... strategy.
Level 2
Repeat
Customers
18%
Level 3
Customer
Advocates
30 %
Level 1
First-Time/
One-Time
82%
Figure 3- 3. An Hourglass Profile reflects greater emphasis on
Customer Advocates, Level 3
Don’t Assume ... which become repeat customers. However, you seek to
Customer Relationship Management2 4
Level 3
Customer
Advocates
Level 2
Repeat
Customers
Level 1
Initial
Transact...
Customer Relationship Management 2002 phần 2 potx
... guest
relationships, Steve’s
resort may never have the
Customer Relationship Management Is Not an Option 7
Organizational
Structure
Policies Silo or Matrix
Controls
Customer Relationship
Management ... is customer advo-
cates. Level 3 represents
those customers who are not just satisfied and willing to do
business with you again. These customers actively tell others
Customer...
Customer Relationship Management 2002 phần 4 pdf
... another. Key #3:
Calculate the total value of the customer.
❏ Manage Level 3, customer advocates. Key #1: Know
what’s worth talking about. Key #2: What’s worth talking
about changes. Key #3: Prompt ... Chapter 3
❏ Create a visual image of your Customer Service/Sales
Profile by giving a percentage to each of the three levels:
Level 1—initial transactions, Level 2—repeat customers,
an...
Customer Relationship Management 2002 phần 6 pdf
... the customer relationship
5. At a pause in the relationship. Many businesses have
times when a customer naturally falls from their active list,
especially when the business has an Hourglass Customer
Service/ ... wielded by customers to get per-
formance.
Remember our definition of customer relationship manage-
ment: a comprehensive approach for creating, maintaining, and
expandi...
Customer Relationship Management 2002 phần 7 pps
... provider and a customer.
❏ SLAs can help you ensure that everyone in your team is on
board and contributing to your customer relationship man-
agement strategy.
Customer Relationship Management9 6
business ... powerful tool for your
customer relationship management efforts. We encourage you
to take the SLA model and use it with your business-to-business
customers, your consum...
Customer Relationship Management 2002 phần 9 potx
... partner out there, somewhere.
Managing Relationships Through Conflict 131
through customer relationship management that were there for
the taking. Don’t let flags on customer accounts or files create
the ... 3: If you don’t take actions to keep them, they
may well wander.
When you understand these lessons, you can use the power
of customer relationship management to keep your...
Customer Relationship Management 2002 potx
... the Customer Is the Problem? 130
10. Fighting Complacency: The “Seven-Year Itch”
in Customer Relationships 132
But They Love Me! 133
The Illusion of Complacency 134
Customer Needs Change 138
Make ... way for both you and your customer.
Customer Relationship Management1 6
Customer Relationship Management3 4
Finally, Sonjia can look for ways to improve the customer
exper...
ENERGY MANAGEMENT HANDBOOKS phần 3 ppt
... × 10
–6
2800 31 00
Silicon carbide SiC 170 0. 23 8 3 × 10
–6
30 00 4000
d
Spinel MgO Al
2
O
3
220 0. 23 5 7 × 10
–6
33 00 —
Titanium oxide TiO
2
260 0.17 2.2 8 × 10
–6
30 00 33 00
Zircon ZrO
2
... 10
–6
30 00 33 00
Magnesia MgO 210 0.25 2 .3 11 × 10
–6
4000 5000
Magnesium oxide MgO 175 0.25 2.0 10 × 10
–6
35 00 5000
Mullite 3 Al
2
O
3
SiO
2
160 0. 23 1.2 5 × 10...
Database Management systems phần 3 pptx
... dustin 7 45.0
58 rusty 10 35 .0
44 horatio 7 35 .0
Figure 6.1 An Instance of Sailors
query prints the value 38 .3:
Sailors sid sname rating age
A P.AVG. A
Thus, the value 35 .0 is counted twice in ... change is propagated to the copy
of the page on disk. Buffer management is illustrated in Figure 7 .3.
Storing Data: Disks and Files 2 03
7.2 .3 Levels of Redundancy
Throughout the disc...
Từ khóa:
- application of theory of inventive problem solving in customer relationship management
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