English for personal assistants - part 45 pps

... ‘silent-as-a-tomb’ A tactic you can use to deal with this type is to ask them open-ended questions, so that they don’t have an opportunity to remain silent or produce monosyllabic replies. ‘Silent-as-a-tomb’ ... one-on-one time with (8) the loose cannon and try to find out what sets them off. The ‘yes-to-everything’ The ‘yes-to-everything’ needs to be liked – they always try to please everyon...

Ngày tải lên: 08/08/2014, 09:20

... Heusenstamm Printed on acid-free paper Printed in Germany ISBN 97 8-3 -8 34 9-0 13 0-9 Annie Broadhead | Ginni Light English for Personal Assistants The essential handbook for doing business internationally

Ngày tải lên: 08/08/2014, 08:22

... . . . . . . . . . . . . . . . . . 44 – Expressions for ongoing support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 – Organising a conference . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2 Best-practice emails and working in multi-cultural teams · · · · · · · · · · · · · · · · 21 Advantages of emails . . . ......

Ngày tải lên: 08/08/2014, 08:22

... convenient for her to join us at the meeting. Meeting her is very useful for us all so we are very pleased by this. Sorry about this confusion, but the new plan is for the best. I or my Personal ... information in the department and (12) reduce the burden on the person in charge of ordering from the stores. We might (13) ask her to take a more active part in producing the annual rep...

Ngày tải lên: 08/08/2014, 08:22

... outlines the conventions for opening and closing salutations in formal correspondence in British English. In less formal English, for example, when writing to someone you know quite well, the closing ... wishes. You may find differences in American English and other varieties of English, especially in the form of the closing salutation. In American English the less formal, Yours t...

Ngày tải lên: 08/08/2014, 09:20

... procedures e) Assigning roles f) Ensuring clarity from the participants for the benefit of everyone g) Keeping the discussion moving forward h) Keeping control i) Securing agreement j) Closing ... meeting? For example: ᭤ date, time, and venue ᭤ ᭤ ᭤ ᭤ Minutes 73 Sample Minutes The regular weekly meeting of the marketing department was held on Friday, August 10, 20XX at 11 a.m. All departme...

Ngày tải lên: 08/08/2014, 09:20

... Braun. As you may know, I’m responsible for organizing this Office Congress and I’d like to thank you for giving me the opportunity to talk to you about the two-day program. I’m going to divide my ... influenced economies and politics for centuries. ᭤ Traditionally, a bank generates profits from transaction fees on financial services and from the interest it charges for lending. In re...

Ngày tải lên: 08/08/2014, 09:20

... form of written communication used within an organisation. It generally contains no more than a single piece of information/request and usually asks for/ recommends action. Memos are not as formal ... be verbal and where possible face-to-face or on the phone. Using email and other written forms of communication is not advisable as feedback is essentially two-way traffic. Many people perceiv...

Ngày tải lên: 08/08/2014, 09:20

... your team who is responsible for producing the itinerary. 2. The deadline for Marc to have collated the information packs for delegates attending the conference is today. You see no evidence of ... might send an informal reminder by email. 108 Deadlines and Reminders Example Hi Jack, Listen, I’m waiting for your report on X. I really need it because I’d like to feed the information in...

Ngày tải lên: 08/08/2014, 09:20

... all the conditional forms in English, read Appendix D, page 167. You might like to do that before doing Task 7. ᭿ Task 7 There are four mistakes in the use of conditional forms in paragraphs ... let’s go for lunch. B: No, I’m not going out for lunch today A: Oh, please, it won’t take long. B: No, I’m not going out for lunch today A: Oh, go on, I’ll pay. B: No, I’m not going out for l...

Ngày tải lên: 08/08/2014, 09:20