English for personal assistants - part 31 pps
English for personal assistants - part 31 pps
... descriptions of the ‘silent-as-a-tomb’ and the ‘out-and-out moaner’ and
make a note of what strategies you could use to deal with them.
The ‘silent-as-a-tomb’
The silent-as-a-tomb is just that – they ... in the first place.
The out-and-out moaner
The out-and-out moaner hasn’t heard of looking on the bright side – they’re
permanently on the dark side. Life is a pain for them and they are per...
English for personal assistants - part 1 ppsx
... Heusenstamm
Printed on acid-free paper
Printed in Germany
ISBN 97 8-3 -8 34 9-0 13 0-9
Annie Broadhead | Ginni Light
English for
Personal Assistants
The essential handbook for
doing business internationally
English for personal assistants - part 2 pps
... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2 Best-practice emails and working in multi-cultural teams · · · · · · · · · · · · · · · · 21
Advantages of emails . . . ... . . . . . . . . 26
Working in multi-cultural teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
–
The Challenges of Multi-Cultural Teamwork . . . . . . . . . ... . ....
English for personal assistants - part 4 ppsx
... convenient for her to join us at the
meeting. Meeting her is very useful for us all so we are very pleased by this.
Sorry about this confusion, but the new plan is for the best.
I or my Personal ... information in the department
and (12) reduce the burden on the person in charge of ordering from the stores.
We might (13) ask her to take a more active part in producing the annual rep...
English for personal assistants - part 12 pps
... outlines the conventions for opening and closing salutations in formal
correspondence in British English. In less formal English, for example, when writing
to someone you know quite well, the closing ... wishes.
You may find differences in American English and other varieties of English,
especially in the form of the closing salutation. In American English the less formal,
Yours t...
English for personal assistants - part 15 ppsx
... procedures
e) Assigning roles
f) Ensuring clarity from the participants for the benefit of everyone
g) Keeping the discussion moving forward
h) Keeping control
i) Securing agreement
j) Closing ... meeting? For example:
᭤
date, time, and venue
᭤
᭤
᭤
᭤
Minutes 73
Sample Minutes
The regular weekly meeting of the marketing department was held on Friday,
August 10, 20XX at 11 a.m. All departme...
English for personal assistants - part 19 pps
... Braun. As you may know, I’m responsible for
organizing this Office Congress and I’d like to thank you for giving me the opportunity
to talk to you about the two-day program. I’m going to divide my ... influenced economies and politics for centuries.
᭤
Traditionally, a bank generates profits from transaction fees on financial services and from the
interest it charges for lending. In re...
English for personal assistants - part 21 ppsx
... form of written communication used within an organisation. It generally
contains no more than a single piece of information/request and usually asks for/
recommends action. Memos are not as formal ... be verbal and where possible face-to-face or on
the phone. Using email and other written forms of communication is not advisable as
feedback is essentially two-way traffic.
Many people perceiv...
English for personal assistants - part 22 pps
... your team who is responsible for producing the itinerary.
2. The deadline for Marc to have collated the information packs for delegates
attending the conference is today. You see no evidence of ... might send an informal reminder by email.
108 Deadlines and Reminders
Example
Hi Jack, Listen, I’m waiting for your report on X. I really need it because I’d like to
feed the information in...
English for personal assistants - part 23 ppsx
... all the conditional
forms in English, read Appendix D, page 167. You might like to do that before doing
Task 7.
Task 7
There are four mistakes in the use of conditional forms in paragraphs ... let’s go for lunch.
B: No, I’m not going out for lunch today
A: Oh, please, it won’t take long.
B: No, I’m not going out for lunch today
A: Oh, go on, I’ll pay.
B: No, I’m not going out for l...