English for personal assistants - part 9 doc

... Heusenstamm Printed on acid-free paper Printed in Germany ISBN 97 8-3 -8 34 9-0 13 0-9 Annie Broadhead | Ginni Light English for Personal Assistants The essential handbook for doing business internationally ... handbook for doing business internationally

Ngày tải lên: 08/08/2014, 08:22

... . . . . . . . . . . . . . . . . . . . . . . . . 15 2 Best-practice emails and working in multi-cultural teams · · · · · · · · · · · · · · · · 21 Advantages of emails . . . . . . . . . . . . . ... . . . . . . . . . . . . . 26 Working in multi-cultural teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 – The Challenges of Multi-Cultural Teamwork . . . ....

Ngày tải lên: 08/08/2014, 08:22

... SPECIAL including discounts for cash sales. 10. Look forward to receiving your order for tomatoes in the very near future. ᭿ Task 2 This sentence is over-long, over-complex, and incomprehensible. ... responsible for updating the database. (3) , at the end of the month, when most people want replacements from the stores, and (4) require information from the database, he is unable to perf...

Ngày tải lên: 08/08/2014, 08:22

... convenient for her to join us at the meeting. Meeting her is very useful for us all so we are very pleased by this. Sorry about this confusion, but the new plan is for the best. I or my Personal ... information in the department and (12) reduce the burden on the person in charge of ordering from the stores. We might (13) ask her to take a more active part in producing the annual rep...

Ngày tải lên: 08/08/2014, 08:22

... a foreign language. This can throw up cross-cultural issues as email is an instant form of communication and is often far less formal stylistically than writing a letter. For example, if we forget ... a pain. Look forward to seeing you at the conference and don’t forget to bring the presentation on team building with you. A. Thanks for the info. Did you know he’s my brother-in-law? He’ll...

Ngày tải lên: 08/08/2014, 08:22

... EMOTION :-) :-( :-& amp; :-& lt; :-| | :-( O) :-D ;-) 8-) :-| :-o :- O :-) happy sad tongue-tied really upset angry yelling laughing winking wide-eyed apathetic amazed sarcastic smile angelic :-[ ;-( : -( %-) %-( :-* :-\ :-! 8-O :-} :-/ X-( :-P sad ... smile angelic :-[ ;-( : -( %-) %-( :-*...

Ngày tải lên: 08/08/2014, 08:22

... the phone, face-to-face, or by email, it’s a good idea to reflect on what you know about that culture. Therefore, don’t be surprised if your Italian counterpart likes to chat a bit before getting ... low-context culture which means they are task-oriented and not used to small talk, preferring to get straight down to business. To other nationalities this can make them seem unfriendly, particul...

Ngày tải lên: 08/08/2014, 09:20

... to respond to requests for help: May I Can I Shall I (for you) Could I Would you like (me to) I can for you, if you’d like me to ᭿ Task 8 Respond to these requests for help: 1. I need to ... to write her an email. Unfortunately, the emails you usually write are very formal and so you ask an English colleague to have a look at what you’ve written below. 38 Building business re...

Ngày tải lên: 08/08/2014, 09:20

... nature of the task. Expressions for getting something done ᭿ Task 2 Are the following expressions authoritative or negotiating in tone? Put A for authoritative or N for negotiating next to each ... like to take on the responsibility for organizing the con - ference in Geneva. 4. It is essential that Tom contact all the people going to the 2 pm meeting to inform them of the room ch...

Ngày tải lên: 08/08/2014, 09:20

... into ‘sense groups’, i.e., divide sentences into parts so that each part carries a ‘chunk’ of meaning. We usually pause slightly between these parts. Punctuation signals how text can be divided ... the conference. Work out your costs. How much is needed for fixed costs, for example, the venue hire, speakers fees and so on. Then calculate the amount needed for variable costs such as ad...

Ngày tải lên: 08/08/2014, 09:20

... Complaints Strategy for complaining Number of secretary’s part in the phone call E. Propose solution and appeal for help again. F. Appeal for help. G. Acknowledge other’s opinion before stating own. H. ... complaining 10. making something increase or become stronger 11. criticise 12. no hope for the future Whingers or discerning customers? Australians have for years referred to...

Ngày tải lên: 08/08/2014, 09:20

... shipping and logistical partner for Mission Impossible lll, we needed a man like Dirk Ravensteiner on the ground. Dirk and his teem made sure the preps, sets, and high-tech equipment were in ... techniques that may help you write advertising copy. One useful classic formula used by advertisers is AIDA. This stands for: Attention Interest Desire Action The principles of writing promotional...

Ngày tải lên: 08/08/2014, 09:20

... don’t forget to bring the presentation on team building. A. I am bringing the presentation. B. I have solved the problem. C. Thank you for the information. D. Is it absolutely essential for me ... would be better to do it face-to-face. have a problem. It’s always good to talk about what you expect and want from colleagues. 3. Because there is more person-to-person contact; it is an inter...

Ngày tải lên: 08/08/2014, 09:20

... to run in an efficient and cost-effective manner. ᭿ Task 2 Suggested answer Local, regional & national activity points to the need for formal ITT/EPD training for teachers of Business Studies. ... venue staff and ask for their input. And always allow a contingency of at least 10% to cover unforeseen expenses. 180 Delegating KEY ᭿ Task 6 1. for 2. of 3. to 4. on/by 5. for 6. in...

Ngày tải lên: 08/08/2014, 09:20

... through them for you? ᭿ Task 2 a. 4 b. 2/4 c. 1 d. 5 e. 2/3/4 ᭿ Task 3 1. E 2. B 3. D ᭿ Task 4 1. Thank you for putting aside some time 2. Before we go into that 3. If you’d let me finish/before we ... trivia ᭿ Task 4 1. d) 2. a) 3. f) 4. c) 5. e) 6. b) ᭿ Task 9 Suggested answer Report of harassment Department: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Ngày tải lên: 08/08/2014, 09:20