... training course ducted before and after a train-
ing course
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The
Trainer’s
Tool Kit
Second Edition
Cy Charney
and
Kathy Conway
American Management Association
New ... Development Planning Meetings 19 5
Developmental Learning Activities 19 7
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I
Training Today
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... • requires guaranteed number of
participants
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VI
Conducting Training
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Preparation for Training
‘‘Spectacular ... train people in the four cor-
ners of the globe simultaneously. Part V examines the in-
creasing number of options available and reviews the
merits of each.
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... people to apply their
learning back on the job. Part X examines the role of the line
manager as a partner in this process.
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18 6 Sustaining the Impact of ... returning trainees to
complete that allows others on the team to prepare for the
course or to consider attending it.
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18 5
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... experts.
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12 8 Conducting Training
• Welcome the trainees officially when they are seated. Let them
know what to expect. Remind them of your agenda, the expected
outcome, ... training. The more relevant the form
is, the more likely that it will be completed.
✓ Use a satisfaction scale of 1 to 6 instead of 1 to 5. This scale
PAGE...
... 11 8
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11 1Videos: Using Them to Their Best Advantage
should they want to review the materials, show them to colleagues,
or see the entire program.
• Determine the ... approaches. Try the following strategies:
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11 4 Conducting Training
✓ Empathize and offer to deal with the issue later or at...
... gives them a chance to:
✓ Practice a skill
✓ Obtain positive feedback
✓ Build the confidence to use the skill
✓ Confirm that they understand the theory being taught
PAGE 80
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✓ Encourage everyone to speak.
✓ Allow participants to explain the role they were playing.
✓ Reinforce the learning points with relevant theory.
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... consultants from time to time. They bring infor-
mation about the marketplace.
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52 Maximizing the Training Investment
Stretching the Training Dollars
A
training ... unlim-
ited access; the vendor gets the copyright.
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58 Maximizing the Training Investment
✓ Demand for training fluctuates...
... individuals
✓ Ensuring that employees have both the information and the
tools to maximize their productivity
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Exhibit 3. Sample follow-up feedback form.
Training ... delivery.
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34 Aligning Training with the Organization’s Objectives
Developing a Training Curriculum
‘ The whole art of te...