HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 5 potx

... are around 25 per cent in Europe, while attracting a new customer costs an average of $400. Improving customer retention (or reducing 252 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 05. qxd ... having 228 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 05. qxd 9/16/ 05 10 :50 Page 228 chances of produci...

Ngày tải lên: 01/07/2014, 14:20

... and training 333 358 401 441 51 6 607 669 13.4% Management services 2870 3 258 3820 450 0 52 58 6 154 7163 17.1% Business process and transaction 52 28 58 95 7070 850 2 10 371 12 711 15 057 20.6% Management Total 19 ... relationship marketing, customer relationship management and customer management (Figure 1 .5) . 22 Handbook of CRM: Achieving Excellence in Cu...

Ngày tải lên: 01/07/2014, 14:20

... and business performance. 24 314 Handbook of CRM: Achieving Excellence in Customer Management Business performance versus customer management performance 0 5 10 15 20 25 0 5 10 15 20 25 Business ... significant. 326 Handbook of CRM: Achieving Excellence in Customer Management % C-sat score Share price $CAN Customer satisfaction Revenues Share pr...

Ngày tải lên: 01/07/2014, 14:20

... as HCRM-Ch03.qxd 9/16/ 05 10:48 Page 120 146 Handbook of CRM: Achieving Excellence in Customer Management systems, including planning, ordering and scheduling, with those of their suppliers and ... permission HCRM-Ch03.qxd 9/16/ 05 10:48 Page 1 35 114 Handbook of CRM: Achieving Excellence in Customer Management relevant, effective and believable sources o...

Ngày tải lên: 01/07/2014, 14:20

... year 216 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch04.qxd 9/16/ 05 10:49 Page 216 200 Handbook of CRM: Achieving Excellence in Customer Management CLI (caller line identification) ... of CRM: Achieving Excellence in Customer Management HCRM-Ch04.qxd 9/16/ 05 10:49 Page 174 196 Handbook of CRM: Achieving Excelle...

Ngày tải lên: 01/07/2014, 14:20

... levels within business ● knowledge of data management/ data mining tools ● experience in dealing with complex IT issues ● financial skills 350 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch07.qxd ... CRM initiatives increase. In this section we briefly review the principles of project management before addressing specific issues relating to CR...

Ngày tải lên: 01/07/2014, 14:20

... large volumes of specific items of information, organised in particular ways. The domain of engineering design is an excellent example of knowledge-intensiveproblem solv- ing for which the application of ... understanding of the principles and philosophy of the use of artificial intelligence (A I) in engineering design, pa rticularly in which new AI modelling techniques ar...

Ngày tải lên: 02/07/2014, 10:20

Ngày tải lên: 20/06/2014, 11:20

... radius of the ground station’s antenna in order to satisfy the required EIRP from the point of view of the decrease in an in uence of atmospheric turbulence on BER in the uplink. 3.3.2 Downlink For ... station, the increase in a transmitting power for the uplink or the decrease in the noise temperature of the receiver system for the downlink is better than the increase i...

Ngày tải lên: 19/06/2014, 19:20

... reuse of the packaging of raw materials as pads for the packaging of the final products. Returnable packaging, reuse of the packaging of raw materials as pads for the packaging of the final ... 3 3 usage of energy 1 /5 1 1/7 1 1 /5 1/7 1/9 distribution of the products 1/3 3 1/3 5 1 1 1 /5 packing and documentation 1 5 1/3 7 1 1 1 /5 wastes 3 9 1/3 9 5 5 1...

Ngày tải lên: 20/06/2014, 07:20