HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 3 pps

... support 10 27 11 02 12 03 13 06 14 10 15 22 16 29 8 .1% Software maintenance and support 945 10 95 12 24 14 54 17 19 19 82 2257 15 .6% Consulting 2026 218 8 2433 2737 315 7 3636 411 3 13 .5% Development and integration 7470 ... and training (%) 29 7 12 10 17 18 10 Management services (%) 21 14 17 18 17 17 16 Business process and transaction (%) 29 13 20 20 22 2...

Ngày tải lên: 01/07/2014, 14:20

... product as HCRM-Ch 03. qxd 9/16/05 10:48 Page 120 146 Handbook of CRM: Achieving Excellence in Customer Management systems, including planning, ordering and scheduling, with those of their suppliers ... permission HCRM-Ch 03. qxd 9/16/05 10:48 Page 135 114 Handbook of CRM: Achieving Excellence in Customer Management relevant, effective and believable sources...

Ngày tải lên: 01/07/2014, 14:20

... year 216 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 04. qxd 9/16/05 10 :49 Page 216 200 Handbook of CRM: Achieving Excellence in Customer Management CLI (caller line identification) ... of CRM: Achieving Excellence in Customer Management HCRM-Ch 04. qxd 9/16/05 10 :49 Page 1 74 196 Handbook of CRM: Achieving Exc...

Ngày tải lên: 01/07/2014, 14:20

... are around 25 per cent in Europe, while attracting a new customer costs an average of $400. Improving customer retention (or reducing 252 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 05. qxd ... having 228 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 05. qxd 9/16/ 05 10 :50 Page 228 chances of produci...

Ngày tải lên: 01/07/2014, 14:20

... significant. 3 26 Handbook of CRM: Achieving Excellence in Customer Management % C-sat score Share price $CAN Customer satisfaction Revenues Share price 60 65 70 75 80 85 1Q 96 4Q 96 3Q 96 2Q 96 20 25 30 35 40 45 50 55 60 65 70 75 80 85 1Q93 4Q93 3Q93 2Q93 1Q94 4Q94 3Q94 2Q94 1Q95 4Q95 3Q95 2Q95 2000 2200 2400 260 0 2800 3200 3400 360 0 3800 4000 4200 4400 3000...

Ngày tải lên: 01/07/2014, 14:20

... levels within business ● knowledge of data management/ data mining tools ● experience in dealing with complex IT issues ● financial skills 350 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 07. qxd ... and 340 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 07. qxd 9/16/05 10:59 Page 340 Organizing for CRM impleme...

Ngày tải lên: 01/07/2014, 14:20

... integrations of large engineering systems, their engineering integrity needs to be determined. Engineer- ing integrity includes reliability, availability, maintainability and safety of inherent systems ... application of artificial intelligence (AI) in engineering d esign and gives an overview of arti- ficial intelligence-based (AIB) modelling in designing for rel...

Ngày tải lên: 02/07/2014, 10:20

... new ap- proach for the general solution of the point-loca- tion problem 1 and the particular solution of the point-in-polygon problem (Preparata, 1985) on which we will focus our attention. ... interchangeably), regardless of their application or function, consist of connected sets of edges (a.k .a. arcs or lines) and vertices (a.k .a. nodes or points). The topological pr...

Ngày tải lên: 08/08/2014, 13:20

... Preface Acknowledgments Chapter 1 Image Algebra 1. 1. Introduction 1. 2. Point Sets 1. 3. Value Sets 1. 4. Images 1. 5. Templates 1. 6. Recursive Templates 1. 7. Neighborhoods 1. 8. The p-Product 1. 9. References Chapter 2 Image ... computer vision algorithms in succinct algebraic form. For instance, in certain interpolation schemes it becomes necessary to switch from...

Ngày tải lên: 10/08/2014, 02:21

... c (2,1)(2 ,3) , the two underlined elements of A are combined with the two underlined elements of B as illustrated: In particular, If In the following list of pertinent recursive image- template products ... advantage of using neighborhoods instead of templates can be seen by considering the simple example of image smoothing by local averaging. Suppose , where is an m × n...

Ngày tải lên: 10/08/2014, 02:21

... transform of the original image is shown in Figure 8.7.3, and the column-by-column Haar transform of the original image is shown in Figure 8.7.4. Figure 8.7.3 Row-by-row Haar transform of the input image. Figure ... Column-by-column Haar transform of the input image. Computing the column-by-column Haar transform of the image in Figure 8.7.3, or computing the row-by-r...

Ngày tải lên: 10/08/2014, 02:21

... to continuous image. The conversion of â and to continuous images is accomplished by using bilinear interpolation. An image algebra formulation of bilinear interpolation can be found in [15]. ... 9.5.4 SPOMF of image and pattern shown in Figure 9.5.3 A straight “line” in the sense of the Hough algorithm is a colinear set of points. Thus, the number of points in a...

Ngày tải lên: 10/08/2014, 02:21

... 348 Concatenation of images 19 Connected component algorithms binary image component labeling 161 counting components by shrinking 166 hole filling 170 pruning 169 sequential labeling 164 Cooley-Tukey ... Table of Contents INDEX A Additive maximum 27 Additive minimum 27 Averaging of multiple images 51, 347 Averaging, local 348 B Bidirectional associative memory (BAM) 296 Bi...

Ngày tải lên: 10/08/2014, 02:21

... the learning experience 40 Achieving Excellence in Medical Education This is trial version www.adultpdf.com usually remains in working memory less than 30 seconds. After being intro- duced to ... can be prevented in part by ensuring that information is encoded in multiple forms. For example, both verbal and imaginal systems can be used to 30 Achieving Excellence in...

Ngày tải lên: 10/08/2014, 07:20