HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 1 potx
HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 1 potx
... support 10 27 11 02 12 03 13 06 14 10 15 22 16 29 8 .1% Software maintenance and support 945 10 95 12 24 14 54 17 19 19 82 2257 15 .6%Consulting2026 218 8 2433 2737 315 73636 411 3 13 .5%Development and integration7470 ... and training (%)297 12 10 17 18 10 Management services (%) 21 14 17 18 17 17 16 Business process and transaction (%)29 13 20202223 18 Management (%)Total (%)28 11 15 16 17 18 15 Source:Gartner ... 2006(%)Hardware maintenance and support (%) 1 2799887Software maintenance and support (%) 32 16 12 19 18 15 14 Consulting (%)308 11 13 15 15 13 Development and integration (%) 31 9 13 15 16 17 14 Education...
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HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 3 pps
... product asHCRM-Ch 03. qxd 9/16/05 10:48 Page 120146 Handbook of CRM: Achieving Excellence in Customer Management systems, including planning, ordering and scheduling, with those of theirsuppliers ... permissionHCRM-Ch 03. qxd 9/16/05 10:48 Page 135 114 Handbook of CRM: Achieving Excellence in Customer Management relevant, effective and believable sources of information for othercustomers. A number of researchers ... frequently used in the general senseHCRM-Ch 03. qxd 9/16/05 10:48 Page 1 23 116 Handbook of CRM: Achieving Excellence in Customer Management of the many web sites aimed at such communications:www.insurancejustice.comwww.financevictims.comwww.screwedbyinsurance.comwww.outofthedark.comwww.allstateinsurancesucks.comwww.equitablelife.org.ukwww.financevictims.co.ukAs...
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HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 4 ppt
... year216 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 04. qxd 9/16/05 10 :49 Page 216200 Handbook of CRM: Achieving Excellence in Customer Management CLI (caller line identification) ... of CRM: Achieving Excellence in Customer Management HCRM-Ch 04. qxd 9/16/05 10 :49 Page 1 74 196 Handbook of CRM: Achieving Excellence in Customer Management CRM. Rather than merely producing discrete ... informationHCRM-Ch 04. qxd 9/16/05 10 :49 Page 181190 Handbook of CRM: Achieving Excellence in Customer Management Deciding which channels to use and in what combination (includ-ing at what time...
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HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 5 potx
... arearound 25 per cent in Europe, while attracting a new customer costsan average of $400. Improving customer retention (or reducing 252 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 05. qxd ... having228 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 05. qxd 9/16/ 05 10 :50 Page 228chances of producing inaccurate quotes. Configuration tools alsosafeguard against ... clusters.Prediction involves developing a model (e.g. of customer behaviour) and applying it to historic customer data to estimate the248 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 05. qxd...
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HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 6 potx
... significant.3 26 Handbook of CRM: Achieving Excellence in Customer Management % C-sat scoreShare price $CAN Customer satisfactionRevenuesShare price 60 65 707580851Q 96 4Q 96 3Q 96 2Q 96 2025303540455055 60 65 707580851Q934Q933Q932Q931Q944Q943Q942Q941Q954Q953Q952Q95200022002400 260 0280032003400 360 038004000420044003000Total ... effect2 86 Handbook of CRM: Achieving Excellence in Customer Management Leadership and management behaviourEmployeeattitudes Customer satisfactionFinancialperformanceFigure 6. 1 The linkage ... driven by profit, Sales by volume andMarketing by customer acquisition. The movement towards greater284 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 06. qxd 9/ 16/ 05 10:57...
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HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 7 pot
... levels within business● knowledge of data management/ data mining tools● experience in dealing with complex IT issues● financial skills350 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 07. qxd ... and340 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 07. qxd 9/16/05 10:59 Page 340Organizing for CRM implementation 377 impact of their activities and motivating and rewarding ... CRMinitiatives increase. In this section we briefly review the principles of project management before addressing specific issues relating toCRM projects.356 Handbook of CRM: Achieving Excellence in Customer...
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ROBOTICS Handbook of Computer Vision Algorithms in Image Algebra Part 3 ppsx
... c(2,1)(2 ,3) , the two underlined elements of A are combined with the two underlinedelements of B as illustrated: In particular,If In the following list of pertinent recursive image- template products ... advantage of using neighborhoods instead of templates can be seen by considering the simpleexample of image smoothing by local averaging. Suppose , where is an m × n array of points, and is the 3 ... discussed in thepreceding section.A recursive template is defined in terms of a regular template from some point set X to another point set Ywith some partial order imposed on Y.Definition. A partially...
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Achieving Excellence in Medical Education - part 1 pot
... literature.9876543 21 Springer Science+Business Mediaspringer.comPrinted on acid-free paperISBN: 97 8 -1 -8 462 8-8 1 3-5 e-ISBN: 97 8 -1 -8 462 8-3 1 7-8 © Springer-Verlag London Limited 2006First published 2006 in hardcover ... Excellence 656Educational Technique 81 7 Obstacles to Excellence 938Organizational Excellence 11 19Center ofExcellence 13 1 10 Educational Leadership 14 5Bibliography 16 5Index 17 3xixThis is ... volume Achieving Excellence in Medical Education is truly a learned trea-tise on medical education, educational evaluation,academic medical center leadership, and organizational development for excellence. Gunderman’s...
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Achieving Excellence in Medical Education - part 8 potx
... knowledge sharers. In medicine, sharing knowledge means more than developing new technol-ogy for transmitting and receiving information. A hospital information systemmay make information more ... selfishness in professional lifecan be difficult. Some practices of our educational programs militate againstsharing. For example, the locus of learning in most courses and training pro-grams is the individual ... ashamedeven to contemplate wrong-doing.The everyday practice of medicine involves many ethical issues. Obtaininginformed consent is an example. Learners cannot obtain truly informed consentunless...
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