HANDBOOK OF CRM: Achieving Excellence in Customer Management Part 1 potx

... support 10 27 11 02 12 03 13 06 14 10 15 22 16 29 8 .1% Software maintenance and support 945 10 95 12 24 14 54 17 19 19 82 2257 15 .6% Consulting 2026 218 8 2433 2737 315 7 3636 411 3 13 .5% Development and integration 7470 ... and training (%) 29 7 12 10 17 18 10 Management services (%) 21 14 17 18 17 17 16 Business process and transaction (%) 29 13 20 20 22 2...

Ngày tải lên: 01/07/2014, 14:20

... product as HCRM-Ch 03. qxd 9/16/05 10:48 Page 120 146 Handbook of CRM: Achieving Excellence in Customer Management systems, including planning, ordering and scheduling, with those of their suppliers ... permission HCRM-Ch 03. qxd 9/16/05 10:48 Page 135 114 Handbook of CRM: Achieving Excellence in Customer Management relevant, effective and believable sources...

Ngày tải lên: 01/07/2014, 14:20

... year 216 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 04. qxd 9/16/05 10 :49 Page 216 200 Handbook of CRM: Achieving Excellence in Customer Management CLI (caller line identification) ... of CRM: Achieving Excellence in Customer Management HCRM-Ch 04. qxd 9/16/05 10 :49 Page 1 74 196 Handbook of CRM: Achieving Exc...

Ngày tải lên: 01/07/2014, 14:20

... are around 25 per cent in Europe, while attracting a new customer costs an average of $400. Improving customer retention (or reducing 252 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 05. qxd ... having 228 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 05. qxd 9/16/ 05 10 :50 Page 228 chances of produci...

Ngày tải lên: 01/07/2014, 14:20

... significant. 3 26 Handbook of CRM: Achieving Excellence in Customer Management % C-sat score Share price $CAN Customer satisfaction Revenues Share price 60 65 70 75 80 85 1Q 96 4Q 96 3Q 96 2Q 96 20 25 30 35 40 45 50 55 60 65 70 75 80 85 1Q93 4Q93 3Q93 2Q93 1Q94 4Q94 3Q94 2Q94 1Q95 4Q95 3Q95 2Q95 2000 2200 2400 260 0 2800 3200 3400 360 0 3800 4000 4200 4400 3000...

Ngày tải lên: 01/07/2014, 14:20

... levels within business ● knowledge of data management/ data mining tools ● experience in dealing with complex IT issues ● financial skills 350 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 07. qxd ... and 340 Handbook of CRM: Achieving Excellence in Customer Management HCRM-Ch 07. qxd 9/16/05 10:59 Page 340 Organizing for CRM impleme...

Ngày tải lên: 01/07/2014, 14:20

... Preface Acknowledgments Chapter 1 Image Algebra 1. 1. Introduction 1. 2. Point Sets 1. 3. Value Sets 1. 4. Images 1. 5. Templates 1. 6. Recursive Templates 1. 7. Neighborhoods 1. 8. The p-Product 1. 9. References Chapter 2 Image ... computer vision algorithms in succinct algebraic form. For instance, in certain interpolation schemes it becomes necessary to switch from...

Ngày tải lên: 10/08/2014, 02:21

... second coordinate of . Image restrictions in terms of subsets of the value set is an extremely useful concept in computer vision as many image processing tasks are restricted to image domains over ... S} extension domain range generic reduction “a = a(x 1 )³a(x 2 )³ ··· ³a(x n ) image sum image product image maximum image minimum image complement pseudo inve...

Ngày tải lên: 10/08/2014, 02:21

... c (2,1)(2 ,3) , the two underlined elements of A are combined with the two underlined elements of B as illustrated: In particular, If In the following list of pertinent recursive image- template products ... advantage of using neighborhoods instead of templates can be seen by considering the simple example of image smoothing by local averaging. Suppose , where is an m × n...

Ngày tải lên: 10/08/2014, 02:21

... Florida CIS Department, Gainesville, 1989. 46 J. Wilson, “An introduction to image algebra Ada,” in Image Algebra and Morphological Image Processing II, vol. 1568 of Proceedings of SPIE, (San ... transformations in image processing,” Computer Vision, Graphics, and Image Processing: Image Understanding, vol. 57, pp. 283-306, May 1993. 44 P. Miller, “Development o...

Ngày tải lên: 10/08/2014, 02:21

... set of points in A2 whose 8-neighborhoods intersect A. That is, the image b is defined by (d) The image b is an interior 4-boundary image if B is 4-connected, B 4 A, and B is the set of points in ... to the point (2y 1 , 2y 2 ). In such a case, the domain of the crack edge image does not cover a rectangular subset of , all points involving two odd or two even coordinate...

Ngày tải lên: 10/08/2014, 02:21

... elements and the noise levels in the image are low. It could be used for filling in gaps left by an edge detecting-thresholding-thinning operation. Difficulties arise in the use of this technique when ... programming. Dynamic programming in this particular case involves the definition and evaluation of a figure -of- merit (FOM) function that embodies a notion of “best curvatur...

Ngày tải lên: 10/08/2014, 02:21

... B, is the set of all points obtained by adding the points of B to the points in the underlying point set of the black pixels. An erosion can be obtained by dilating the complement of the black ... transformation that combines two sets by using vector addition of set elements. In particular, a dilation of the set of black pixels in a binary image by another set (usually c...

Ngày tải lên: 10/08/2014, 02:21

... literature. 9876543 21 Springer Science+Business Media springer.com Printed on acid-free paper ISBN: 97 8 -1 -8 462 8-8 1 3-5 e-ISBN: 97 8 -1 -8 462 8-3 1 7-8 © Springer-Verlag London Limited 2006 First published 2006 in hardcover ... Excellence 65 6Educational Technique 81 7 Obstacles to Excellence 93 8Organizational Excellence 11 1 9Center ofExcellence 13 1 10...

Ngày tải lên: 10/08/2014, 07:20

... knowledge sharers. In medicine, sharing knowledge means more than developing new technol- ogy for transmitting and receiving information. A hospital information system may make information more ... selfishness in professional life can be difficult. Some practices of our educational programs militate against sharing. For example, the locus of learning in most courses and training pro- gram...

Ngày tải lên: 10/08/2014, 07:20