... feedbackrelationship, and which requires no more than a summary reviewat the time of the mandatory evaluation. In other words, the proc-ess should be a natural part of the way in which we successfullylead the ... with a ball and a club, or reasonable facsimiles thereof. The golf ball haschanged considerably over time. The ‘‘feathery,’’ followed by the ‘‘rubber guttie,’’ then the ‘‘rubber core,’’ and now ... self-esteem than their job performance. Yet it istheir job performance for which they are paid. Then one day weare faced with the person who has the security of twenty years on the job and literally...