Engaged Knowledge Management ppt

... customer knowledge management construct 134 8.1 The knowledge market model 158 9.1 Deploying knowledge management systems 189 10.1 Engaged knowledge management 197 28 Engaged Knowledge Management much ... most knowledge management programs. This chapter Kevin C. Desouza and Yukika Awazu Engaged Knowledge Management Engagement with New Realities 18 Engaged...

Ngày tải lên: 28/06/2014, 10:20

... important knowledge. What makes these knowledgeable employees tick? How is their knowledge engaged, and who represents the truly valuable and knowledgeable employees? 32 Engaged Knowledge Management processes, ... Customer Knowledge Management 116 The customer 118 The three dimensions of customer knowledge management 119 The customer knowledge management construct 13...

Ngày tải lên: 28/06/2014, 23:20

... 1997a. The knowledge based organization: an international survey. Journal of Knowledge Management 1(1): 38–49. Chase R. 1997b. Knowledge management benchmarks. Journal of Knowledge Management ... boundaries. That is, knowledge of individual becomes the knowledge of group through knowledge sharing among peers in the group. Group knowledge then becomes organizational know...

Ngày tải lên: 20/12/2013, 19:15

... Knowl- edge Management 1(2): 113–122. O’Leary DE. 1998. Enterprise knowledge management. IEEE Computer March. RESEARCH ARTICLE Knowledge and Process Management 16 R. Bose and V. Sugumaran knowledge management ... manage knowledge categories. Figure 2. Knowledge management capabilities for CRM RESEARCH ARTICLE Knowledge and Process Management 8 R. Bose and V. Sugumaran...

Ngày tải lên: 24/01/2014, 00:20

... — Knowledge and Process Management RESEARCH ARTICLE Knowledge Management Systems Effectiveness 207 Teece D, Pisano G, Shuen A. 1997. Dynamic capabilities and strategic management. Strategic Management ... 1994. A model of knowledge management and the n-form corporation. Strategic Management Jour- nal 15: 73–90. Hendriks P, Vriens D. 1999. Knowledge- based systems and knowle...

Ngày tải lên: 24/01/2014, 00:20

... assumed that knowledge management capabilities may have effect on knowledge management processes, and then successful knowledge management pro- cesses may have an effect on knowledge management ... 1. Knowledge management processes consisted of generating knowledge, accessing knowl- edge, facilitating knowledge, representing knowledge, embedding knowledge, using knowl-...

Ngày tải lên: 24/01/2014, 00:20

... invest in systems Knowledge: $ Extracting knowledge $ Categorizing knowledge $ Rewarding knowledge $ Understanding knowledge management $ Sharing between key knowledge groups $ Making knowledge widely ... summary of dominant models of knowledge management and their characteristics. Knowledge and Process Management RESEARCH ARTICLE From Tacit Knowledge to Knowledge...

Ngày tải lên: 24/01/2014, 00:20

... of AIS at ZBMS and Knowledge Management System Development of Automated AIS Knowledge Management System Knowledge Conversion Training by hands-on experience Creation of knowledge Explicit ... intellectual assets (i.e. knowledge) in order to survive and compete in the knowledge society’. Indeed, knowledge management is concerned with the exploitation and development of th...

Ngày tải lên: 17/02/2014, 09:20

... research. Example applications of relevant knowledge management, data mining, and text mining research are then reviewed in order including: ontologies; knowledge management for health care, biomedical ... Topics in Medical Informatics Knowledge Management, Data Mining, and Text Mining in Medical Informatics: The chapter provides a literature review of various knowledge manag...

Ngày tải lên: 06/03/2014, 12:20

Ngày tải lên: 19/03/2014, 00:20