... activities,plans ,and performance through the press.
Talk about sending a message about who matters and who doesn’t.
On top of that,employees had no place to go with ideas or ques-
tions.There were forms for ... Review:
When I arrived at Continental, it was a mean and lousy place to
work .For years,different groups of employees had been pitted against
one another in the effort to driv...
... How to enlist the support and involvement
of key people in a change initiative
Tips for crafting a good implementation plan
The importance of supporting ... plan with
consistent behaviors
How to develop enabling structures (i.e.,train-
ing,pilot programs ,and a reward system)
Ways to celebrate milestones
The importance of relentless communication
The