Knowledge Cities Approaches Experiences and Perspectives by Edna Pasher 6 doc

... through what we call the Knowledge Capital Model. This model has been key to our work at both Clarica and Armstrong and has been greatly influenced by the work of Karl-Erik Sueiby and Leif Edvinsson. Throughout ... the customer in the center of strategies driven by knowledge of capability and strategy development customer and marketplace Ability to sense and respond Balanc...

Ngày tải lên: 21/06/2014, 13:20

... integrity and accountability to maxi- mize value, using our time, money, resources, and talent toward the understanding and service of the customer. Innovation: sharing information and creating knowledge ... myths, jokes, anecdotes, heroes, metaphors, and jargon bandied throughout the organization. Values and behavioral norms: The social principles, goals, and standards within...

Ngày tải lên: 21/06/2014, 13:20

... the organizational knowledge pool. Systems: Generating Capabilities 169 070 058 067 004 081 005 009 011 063 001 068 051 018 062 054 057 039 0 76 010 007 029 024 040 020 022 0 16 019 041 023 013 088 027 059 037 014 017 003 0 46 053 047 Figure ... whom they call knowledge stewards. The knowledge stewards possess expert knowledge in their domain and also show a tendency to...

Ngày tải lên: 21/06/2014, 13:20

... who are knowledgeable, flexible, and empowered. Leadership is responsible for both being aware of and understand- ing its marketplace, for interpreting patterns internally and exter- nally, and for ... value by transforming raw matter Create value by building on ideas, into finished goods including those of customers and uppliers Optimize capital assets by managing Leverage bot...

Ngày tải lên: 21/06/2014, 13:20

... through what we call the Knowledge Capital Model. This model has been key to our work at both Clarica and Armstrong and has been greatly influenced by the work of Karl-Erik Sueiby and Leif Edvinsson. Throughout ... necessitates full knowledge of how both the organization and the customer behave and interact, as well as where value is created. To understand the position from whic...

Ngày tải lên: 21/06/2014, 03:20

... knowledge creation and exchange. It guides how new and existing knowledge is used to enhance capabilities. It also provides the vision and direction for investing in knowledge capital. The knowledge architecture ... achieving the knowledge strategy’s goals—it out- lines the approaches for placing the collective knowledge of the organization at the disposal of everyone. Kn...

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... the project and solution requirements in an online, interactive format. Customer Calibration 63 ch04.qxd 3/19/04 3: 56 PM Page 63 and our environment, understand our customer’s needs, analyze and internalize ... the organization’s thinking, actions, and relationships, enabled by the quality and speed of its knowledge flows. ᭿ Innovation results from sharing information and...

Ngày tải lên: 21/06/2014, 03:20

... cre- ating and communicating the brand. By that time, branding had become entrenched as the connector between Clarica’s culture and its customers. External and Internal Branding 105 ch 06. qxd 3/19/04 ... been identified. ch 06. qxd 3/19/04 3:58 PM Page 112 Within the knowledge strategy, the knowledge architecture pro- duces a blueprint of tools and approaches for creating, sto...

Ngày tải lên: 21/06/2014, 03:20

... the organizational knowledge pool. Systems: Generating Capabilities 169 070 058 067 004 081 005 009 011 063 001 068 051 018 062 054 057 039 0 76 010 007 029 024 040 020 022 0 16 019 041 023 013 088 027 059 037 014 017 003 0 46 053 047 Figure ... create knowledge. To recap, we define knowledge as the capa- Systems: Generating Capabilities 157 Knowledge access Knowledge exch...

Ngày tải lên: 21/06/2014, 03:20

... PM Page 183 Knowledge Objects From a learning perspective, when employees found knowledge they wished to explore, they could acquire knowledge by accessing units of knowledge, called knowledge ... Organization ch10.qxd 3/19/04 4:10 PM Page 190 Knowledge Maps and Conventional Organizational Charts With knowledge flows mapped and artefacts identified and contin- ually create...

Ngày tải lên: 21/06/2014, 03:20