... explanation regarding the purpose of the feedback, the purpose of the conceptual model, some background of the research that lead to the development of the model, and key 11848 Afr. J. Bus. Manage. ... once-off initiatives (Burke and Gaughran, 2006) concepts from the literature. In the feedback process, the opinions of the industrialists and academics were obtained based on their knowledge ... different organizations, the most acceptable one is similar to the EC definition, except for financial criteria. According to these definitions and the importance of SMEs in manufacturing industries...