... 1. Bourdon, C.C., and R.W. Levitt, Union and Open Shop Construction, Lexington Books, D.C. Heath and Co., Lexington, MA, 1980. 2. Caterpillar Performance Handbook, 18@+(th) Edition, Caterpillar, ... non-productive activities expressed in thousands of labor hours were: 1. 360 for holidays and strikes 2. 1,152 for absentees 3. 785 for temporary stoppage 4. 1,084 for indirect labor Determine the ... to anticipate needs, forecast conditions, set goals and standards, plan and schedule work and measure results. • Leadership - ability to develop in others the willingenss and desire to work...