... rateSolution 1Service Management - Harry Perros 1 Queueing Theory - A primerHarry PerrosService Management - Harry Perros 2• Queueing theory deals with the analysis of queues(or waiting ... during the ChristmasHolidays involves queueing up to buy aticket, and then once in the park, you haveto queue up for every theme.• Does one spends more time queueing up orenjoying the themes? ... n=01,1,2,…Measures of interest 3Service Management - Harry Perros 5Reality vs perception• Queueing theory deals with actual waitingtimes.• In certain cases, though, it’s more importantto...