... seven layers, including carriage and facilitates, devices, software tools, content and services, service and access provision, literacy and social facilitation, and finally governance. 130 Without ... skills and personal development. When I interviewed the woman, she turned out to have valuable insights concerning the location of the terminal and the interface of the portal. Her insights and ... as well as the mechanisms of reconfiguration of relations and access. What happens, then, with the desirable increasing of autonomy for citizens, and stimulation of an active citizenship, if...