... learned: in Agilent’s APEX coachingprogram, 13–14; in Corning’s innovationchange initiative, 40–41; in Delnor Hospital’sservice excellence program, 60–61; in EmmisINDEX467cart_14399_bindex.qxd ... 53–55Inclusion phase, 269INDEX465cart_14399_bindex.qxd 10/21/04 12:09 PM Page 465“Incorporating Family Centered Care in Pediatric Nursing Practice,” 378–380Incremental improvement, 30Indianapolis ... 99,416–417Leading indicators, 359Lean Experts, Six Sigma, 199, 210, 211Lean Masters, Six Sigma, 210Learning: in Corning’s innovation process,36–40; leadership and, 216; linking, toperformance,...