... the human resources department.It also includes tangible costs, such as reduction in call center staffing, reduction in interactive voice response traffic and cost, and saving in paper and produc-tion ... benefit enrollment on the Web in 2000compared to just 10% in 1999 (HR Focus, 2001).Despite this increasing investment in human resource portals and Web-based human resource self-service systems, ... requirescontinuous learning from the employee, seeking out opportunities for training and development, psychological success, self-knowledge, employability, and adaptability. The use of Web-based human resource...