Part III: Cisco Unified Communications Manager (CUCM)
Task 5: Create the New AXL User
On the Cisco Unified CM Administration page, navigate to User Management > Application User and click the Find button to see the users.
1. Click the Add New button and the Application User Configuration window opens.
2. For the User ID, enter AXL_Admin (note the underscore in the name).
3. Enter cisco for both the Password and Confirm Password fields.
4. Scroll down to the Permissions Information section and click the Add to User Group button to open the Find and List User Groups window.
5. Select the AXL Users check box to choose that group. Click the Add Selected button to save the group.
6. The Groups box now shows the AXL Users group. (Notice that the Roles box is still empty at this point.) Click the Save button. Now that the user is saved, the Roles box will show the assigned role. See Figure 9-81 for an example of this page.
Figure 9-81. AXL_Admin Configuration Task 6: Examine the Default Login Credential Policy
Before creating end users, it is useful to examine the default login security credentials. On the Cisco Unified CM Administration page, navigate to User Management > Credential Policy (not Credential Policy Default) to see the existing default policy.
Click the hyperlinked default credential policy to see the details.
The Credential Policy Configuration page shows the various security settings for user logins that can be configured. For this lab, leave the settings as they are. However, if a company’s security policy dictates certain things, such as passwords being changed at regular intervals, this is where the policy can be set to force a change every x number of days, and so on. See Figure 9-82 for an example of this page.
Figure 9-82. Default Credential Policy Configuration Task 7: Manually Create an End User
The bulk of users created will be end users. End users are created in two stages: First, the basic required and optional entries are collected, and then, after those items are saved, the ability to add phones (and other devices) and groups is enabled.
On the Cisco Unified CM Administration page, navigate to User Management > End User and click the Find button to see any existing users. Click the Add New button and the End User Configuration window opens.
Note
The User ID field must be unique for the entire system. It is also what users will be required to enter using a phone keypad for services like Extension Mobility. If services like Extension Mobility are planned, using a numeric ID (such as an employee’s ID number) will make logging in on a phone keypad easier.
1. SOI uses the first initial and last name of the user as its naming convention (with the middle initial after the first initial to avoid duplicates and a number added as a final tiebreaker). For the first end user, enter your own username in the User ID field (bsieling in my case).
2. Enter cisco for both the Password and Confirm Password fields.
3. The PIN field is used for the login password on keypad-only systems. Enter 12345 for both the PIN and Confirm PIN fields.
4. The Last Name field is required but does not have to be unique. For the first end user, enter your own last name the Last Name field (Sieling in my case).
5. The First Name field is optional, but because you have to enter the last name, you might as well use this field too. For the first end user, enter your own first name in the First Name field (Brent in my case).
6. Enter the primary extension for the user in the Telephone Number field (2001 in my case).
7. The other fields are not needed at this time. Notice that you are unable to add any phones to the user in the Device Information section at this time, and the Permissions Information section is not even displayed. See Figure 9-83 for an example of this page.
Figure 9-83. End User Initial Configuration
8. Click Save to move past the initial user creation stage. The page will refresh, and the Password and PIN fields are replaced with a long line of black dots, thus hiding the length of the original items. (Note: The Edit Credential button allows you to change the credential policy applied to the user or to override some of the policy settings.)
9. Now that the initial user information has been entered, devices can be associated, primary extension selected, and user groups assigned. Under the Device Information section, click the now-visible Device Association button and the User Device Association window will open.
10. Because no devices have been associated yet, click the Find button. Instead of phone devices showing up, you instead see the individual directory numbers for all phones. Select the check boxes for the phone lines on the actual phone you have registered for yourself (this is where using the name in the phone description is handy), and for a future example, select the boxes for one of the BAT-registered phones. See Figure 9-84 for an example of this page.
Figure 9-84. User Device Association
11. Click the Save Selected/Changes button. The page will refresh to show the items you selected at the top of the list.
12. With the Related Links set at Back to User, click the Go button to return to the end user.
13. The End User Configuration page now shows the controlled devices for the user. See Figure 9-85 for an example of this page.
Figure 9-85. Updated End User Configuration with Devices
14. After a phone or phones have been associated with an end user, you can then select the primary line for the user.
Scroll down to the Directory Number Associations section, and from the Primary Extension drop-down list, choose the first extension for the actual phone. (2001 in my example).
15. By default, end users have almost no rights to information in the CUCM system. To be able to log in with Extension Mobility or access the web page to manage user features, they need the appropriate group (and resulting roles) assigned to them. Scroll down to the Permissions Information section. Click the Add to User Group button, and when the Find and List User Groups window opens, click the Find button.
16. Select the check box for the Standard CCM End Users group. See Figure 9-86 for an example of this page.
Figure 9-86. Selecting Standard CCM End User Group
17. Click the Add Selected button to add the user to the group and return to the End User Configuration page.
18. While the group shows up, the user is not actually added until the End User page is saved, and then the roles will show up. Click the Save button. Now the user is added to the Standard CCM End User group, and the Standard CCM End Users and Standard CCMUSER Administration roles are showing. (Note that the Standard CCMUSER Administration does not mean that the user can administer other end users; it just gives the user permission to modify his own user settings.)