APPLIED FROM 12/5/2018
(Based on Deciosion 1545/QĐ-NHNo-TCKT date 13/9/2017 of Agribank Vietnam GeneralDirector)
No Content Visa/Master
Debit Credit
1 Card issuance
Standard 100.000 VND/each 100.000 VND/each Gold 150.000 VND/each 200.000 VND/each
Platinum NA 300.000 VND/each
2 Card re- issuance
Standard 50.000 VND/each 50.000 VND/each Gold 75.000 VND/each 100.000 VND/each
Platinum NA 150.000 VND/each
3 Annual fee
a Main card
Standard 100.000 VND 150.000 VND
Gold 150.000 VND 300.000 VND
Platinum NA 500.000 VND
b Supplement main card
Standard 50.000 VND 75.000 VND
Gold 75.000 VND 150.000 VND
Platinum 250.000 VND
4 Card issuance by Agribank and transact
in Agribank’s
ATM/EDC (on-us) a Transact at ATM
Withdraw/ Advance
cash 1.000 vnd/transact 2% in total. Min 20.000vnd/transact Transfer money within
Agribank
0.3% in total. Min 3.000vnd/transact
Inter- bank transfer N/A N/A
Balance inquiry/Credit limit
No bill payment print free
Bill printed
500 VND/each 500 VND/each
Change Pin Free Free
Withdraw with code 10.000 VND/transact 10.000 VND/
transact
Renew Card Fee free free
Register and cancel
service free free
Credit card payment
fee free free
Deposit money fee free free
Transfer money to saving account
0.3% in total. Min
3.000vnd/transact NA
Payment bill fee free free
b Transaction in POS fee POS in Agribank
transaction site
Withdraw/ cash advance
in branch differ from open account branch:
0,03% in total amount; min 5.000 VND/GD; max 500.000 VND/GD.
- in the opening account bank: free
2% in total amount;
Min 20.000 VND/
transact
Transfer in Agribank
0,03% in total amount; Min 3.000 VND/GD; Max 3.000.000 VND/GD
N/A
PIN Change Free Free
Balance inquiry 500 VND/transact 500 VND/transact Print Statement 500 VND/transact 500 VND/transact c Agribank Card
transact at other bank (not on-us)
- At ATM
Withdraw/ cash advance
- In Vietnam Boundary: 10.000 VND/trans;
- outside Vietnam boundary 4% in total; min 50.000 VND/GD
4% in total; min 50.000 VND/trans
- At POS
Withdraw/ cash advance
In Vietnam Boundary: 4% in total; min 50.000 VND/GD.
outside Vietnam boundary: 6% in total amount; Min 50.000 VND/GD.
In Vietnam Boundary: 4% in total; min 50.000 VND/GD.
outside Vietnam boundary: 6% in total amount; Min 50.000 VND/GD Balance inquiry 10.000 VND/
tran
10.000 VND/ tran Payment bill and
service Free Free
5 Other fees
Confirmation base on
card holder request 80.000 VND/each 80.000 VND/each Complaint fee 50.000 VND/each 50.000 VND/each Pin change request 20.000 VND/each 20.000 VND/each Transfer to foreign
currency fee 2% in total 2% in total
Payback card due to ATM hold
At Agribank’s ATM 30.000 VND/each 30.000 VND/each In other bank’s ATM 100.000 VND/each 100.000 VND/each
Change credit limitation/Overdraft
level
N/A 50.000 VND/each Unlock card fee 10.000 VND/each 10.000 VND/each
Delay payment fee N/A 3% in total amount;
Min 50.000 VND Register/ cancel
Internet/ Moto service
fee 30.000 VND/each 30.000 VND/each
Appendix 2: E- Mobile Banking Service Fee
Transfer money 1
In Agribank
+ Transaction under 1.000.000 VND:
1.000 VND/GD
+ From1.000.000 VND to under 10.000.000 VND: 2.000 VND/GD
+ Above 10.000.000 VND: 3.000 VND/transaction 2 Inter- bank 0,05% of total amount; min 8.000 VND/transaction
Appendix 3:
Table of 10 questions designed for the study of five factors affecting payment services:
1. MD: Purpose of using payment service of customers 2. TN: the income of customers
3. ML: the network of ATM and POS
4. AT: The safety level while using payment service 5. HL: customer satisfaction level
6. HC: Disadvantages
1. Purpose when you use E-mobile banking, international card and QR Pay
a. Cash withdraw
b. Purchase goods ans service at supermarket c. Online payment
d. All e. Others
2. From which channel you know Agribank payment service?
a. Internet, newspaper, magazine b. My friend and relative
c. At Agribank site when I visit
3. How much is your monthly income?
a. 5-10 million b. 10-20 million c. over 20 million
4. Please let me know your level of satisfactory about banking services
with criteria below:
5. What are the troubles you meet when using Agribank payment services?
Competely Satisfy
Satisfy Not satisfy Completely dissatisfied
Many utilities Competitive fee Wide ATM, POS network
Promotion news updated frequently Agribank staff are polite and
enthusiastic to answer customer complaints Agribank
transaction sites are very beautiful and comfortable Card issuance and service register quickly
Never Rarely Sometimes Usually ATM ran out of
money
No connection with service
Deduct money in account without reason
Queries are not adequately explained by the bank teller
6. According to you, 8.800 VND fee for each transaction with interbank tranfer
a. Reasonable b. Unreasonable
c. Should not charge fee
7. For international card, please evaluate the level of importance of these criteria:
Not Important Normal Important Interest Rate
Issuance and annual fee Other fees (cash advance, delay clear payment fee) Promotion and incentive included Customer Service Confidential Way to connect with bank Others
8. Please evaluate the quality of services when you make transaction with Agribank
Completely Satisfy Satisfy Normal Fast, Accurate
Service
Agri Staff Uniform polite
Warmly safe guard
9. According to you, how many points will you give to evaluate about the quality of services of the branch / transaction office where you regularly traded, supposing the mark is from 1 to 5, ?
a. 5 b. 4 c. 3 d. 2 e. 1 Simple and fast procedure
Customer service careful (Contract Center, Promotion and gift
AGR's website interface is easy to use and effective
Many channels of communication between customers and AGR