1. Thiii gian anh/ch;i giao djch tit ngan hang Vietinbank:
O < 1 nam O 1 nam - duéi 2 nam
O 2 nam — duoi 3 nam O > 3 nam
2. C:ie ssaann phhimin ddi;icchh vvuu ngf$inn himing dié(nn tfr
aannhh//cchh)ii ddaanng str dun
(Co thé chpn nhiéu lira ch9n khéc nhau)
O Internet banking O Vietinbank At Home
O SMS Banking (bao gom SMS CK va VNTopup)O The (ATM, ViSa/Master card) O The (ATM, ViSa/Master card)
O Khfing sfi dqng d|ch vu ngan hang di(n tit nao
3. Ngoai Vietinbank, anh/ch) co giao d;ich v6i ngan hang kh:ie
khfing?
O Khfing co O Co (1 ngdn hiing)
O Co (2 ngén hang) O Co (>2 ngan héng)
Vietinbank
4. Anh/ChJ sé gimi thi(u san phfim dJch vu ng$n hiing di(n tfr Vietinbank cho
nhfrng ngiriri khac?
O Cé› O Khfing
Anh/Ch) cii sEn sang tim dén Vietinbank khi cfi nhu cau trong thiri gian téri?
O Co O Khfing
ST YEU TO
Hoan
to:in Dong Binh Khf›ng Hoan toan khf›ng dong j' A S;y tin tirfrng
1 Vietinbank lufin thuc hi(n dting cam két véi
anh/ch| ve cac d|ch vp ngan hang di(n th 5 4 3 2
2 Cac dich vu ngan héng di(n tit ciia Vietinbank
lufin dap ting dupe nhu cau ciia anh/ chi 5 4 3 2
60
5 Vietinbank khfing x:iy ra sai xot nao trong giao
dich 5 4 3 2
B Sjy phfin hot
6 Nhtinvién Vietinbankphucvpratt(antinh 5 4 3 2 1
7 NhtinviénVietinbankthuchi(nd]chvpmotc:ich 5 4 3 2 1
nhanh chong
8 Nhén vien Vietinbank luon phuc vu cfing bang doi 5 4 3 2 1
vcii anh/ch|
9 Nhfin vien Vietinbank luon d:ip ting yéu cau cua 5 4 3 2
anh/chi C
10 Nhén vien Vietinbank tao dupc sp’ tin tuéng crSjy dfim bfio 5 4 3 2 anh/ch|
11 Anh/chi c:inn thay an toén khi giao dich v6i 5 4 3 2
Vietinbank
12 Anh/ch| lufin dupc don tiép mot each niem net,
chu 5 4 3 2
dao.
13 Nhtin vien Vietinbank dii kién thuc chuyen mon 5 4 3 2 1
gi:ii dap thac mac cua anh/ch| D
14 Sir chin thfingVietinbank co quan tain den ca nhan anh/chi. 5 4 3 2 1
15 Vietinbank rat quan tain den lpi ich cua anh/ch] 5 4 3 2
16 Nhfin vien Vietinbank hieu rii nhu cau ciia anh/ch] 5 4 3 2
E Sjy htm hinh
di(n tit cua Vietinbank.
23 Anh/ chi. hai long ve gi:i ca dich vp ngan h:ing di(n
tu ciia Vietinbank.
5 4 3 2
24 Nhin chung anh/ chi. hoan toén hai long khi giao 5 4 3 2
d]ch tar Vietinbank.