Tiep c~n h¢ thOng (System approach) Ly thuytt coi t6 chUc Ia t~p hqp cac bl)
ph~n c6 quan h~ ttJ(nIg hi) va phI! thul)c vao nhau.
Tiep ~n h¢ thong ve tinh hi¢u qua eua t6 ehuc (Systems approach to organizational effectiveness) Danh gia tinh hi~u qua cua mQt cbng ty t~n co sa ca phuong ti~n va ml!c tieu.
Tiep c~n theo ngu6n nhlin Il!e (Human resources approach) Khoa h<;lc v~ quitn Iy c6 tr<;lng tam Ia hanh vi cua con nguiJi.
Tiep e~n toy bien (Contingency Approach) Nh~n bitt va ph:in Ung vm cae bitn d6i tinh hu6ng khi chUng pMt sinh.
Tieu chi ra quyet djnh (Decision criteria) Ole tieu chi di xac djnh cai gila hqp Iy trong ml)t quytt dinh.
Tin khOng chinh thue (Grapevine) M<p1g lUm th6ng tin kh6ng chfnh thUc. Tinh bien dl)ng rua nhi¢m v~ (Task variability) S6 luqng cac ngol).i Ie? rna cac ca nhan g~p ph:ii trong cbng vi~ eua minh.
Tinh ehl,)B Il!a (Selectivity) Qua mnh ngum ta d6ng hoa cac chi titt nMt djnh cua nhfing gl quan sat duqc, tuy thul)c VaG mm quan tam, ngu6n g6c ca nhan va thai dQcuahQ.
Tinh hi¢u Il!c (Effectiveness) SI! d~t duqc ml!c tieu.
Tinh sang tl,lO (Creativity) KM nang ktt hqp cae y lUang vm nhau thea mQt cach dl)c dao hoij.c t~o ra ml)t sl! lien ktl dij.c bi~l giiIa cac y luang.
Tinh tl! chu (Autonomy) Muc dQ W do, dQc l~p va tl! chu clia mQI ca nhan Irong
vi~ I~p ke ho~ch va thl!c hi~n ml)t cbng vi~ nhal djnh.
Tinh tic thl!e (Validity) M6i quan h~ dl1qc kiem nghie?m 16n I~i gifra ml)t co cM ll!a ch<;ln va mI)l tieu chi lien quan nao d6.
T6 chuc (hol,lt d(mg) (Organizing) Xac djnh cac nhi~m ~ nao dn lam, ai lam, philn nh6m cac nhi~m ~ nhl1 the nao, ai bao cao cho ai va ai la ngl1m ra cac quyel djnh.
Til chuc (Organization) T~p hqp con ngl1m mI)l cach c6 h~ th6ng nhfun Ihl!c hie?n m\lc lieu C,! the.
T6 chuc dich v~ (Service companies) ale cbng Iy I~o ra cac dau fa phi v~t chat nhl1 djch ~ giao d,!c, y te, v~n tai la vb hlnh, khbng tM t6n trii dl1qc, va gful khach hang vm qua tnnh ph,!C ~ thvc teo
Tnich nhi¢m (Responsibility) Nghia ~ phai thl!c hi~n cac cbng vi~ dii dl1qc giao pM.
Trach nhi¢m xii h(ii (Social responsibility) Nghia Vl,I ella cong ty, ngoai nhilng gl lu~.t philp va kinh doanh yeu cau, trong vil?c thea du6i cac mlfc tieu dai hij.Il co ich cho xii h¢i.
Trao quyen (Empowennent) Sl! tiing cuemg Ifnh II! chu cua ngum lao d¢ng trong
vi~c ra quyet dinh.
Trung tam"danb gia (Assessment centers) Nci cac ling CIT vien thl!C hi~n cac bill sat h1!-ch cong vil?c mo phOng de danh gia cac tiem nang quau Iy cua h9.
Truang pbai quan h¢ con ngllOi (Human relations movement) Quan ni~m - hilu nhu con chua duqc khfmg dinh biing nghien CUu - cho dng mql ngum lao dqng man nguy~n se Iii ngum lao dqng co nang sulll cao hon.
Tuyl!n ll!a (Recruitment) Qua trmh tim kiem, xac dinh va thu hut nhiffig ngum
co nang Il!c de lam vi~c.
Til van tbeo qua trinb (Process consultation) SI! giup do cua mqt nha tu van
ben ngoai d6i vm ngum quau 15' trong vi~c nh~n thuc, hieu va co hanh d¢ng doi vm cac sl! kif<n cua qua trinh.
TI! giam sat (Self-monitoring) MN d~c diem tfnh cach th~ hi~n khli nang cua
~<>t ca nhan trong vii?c dieu chinh hanh vi cua mlnh cho phil hqp vm cac yeu to tlnh huong ben ngoai.
TI! trl;mg (Self-esteem) Muc d¢ mqt ngum thich hay khong thich chlnh ban than
mlnh.
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Vai tro (Role) T~p hqp cac chuan ml!c hiinh vi rna m¢t ngum nfun gill m¢t vi trf nhat dinh trong mi?t thl!C the xii hi?i phai tuan thu.
Vai tro giao tiep ci nMn (Interpersonal Roles) Vai tro bao g6m cac h01!-t d¢ng
tien phong, lanh d<).o va giao tiep.
Vai tro quan Iy (Management roles) cac ph~m trU rieng bi~t cua hiinh vi quan
~. "
Vai tro quyet dinb (Decisional roles) Vai tro cua cae doanh nhan khiri nghi~p,
nhiffig ngum xu Iy Ilnh huong bilt triic, ngum phan phoi ngu6n II!C va ngum thuong Ihuyet.
Van de (Problem) Sl! khac bi~1 giUa tlnh tr<).ng cong vi~c hii?n t~i va tlnh tr<).ng mong muon.
VAn boa rung ty (OrganiZlltional culture) HI? thong cac gia trj chung trong cong ty co auh huang quan tr9ng den hanh vi cua cac thanh vien.