the key to effective service encounters
customer service new rules for a social media world
... customer service people the rest of the team will listen to! At the end of the day, the team is only as good as the advice it receives If no one knows how to interact with the customer, the customer ... wanted to listen We wanted to listen to the client We wanted them to talk to us We wanted them to tell us what they were working on Tell us what they were doing that could potentially lead to new ... watched customer service go from the customer is always right” to the customer can kill you in under 120 characters.” I’ve seen hundreds of companies rise to the top of their game using the new...
Ngày tải lên: 24/08/2014, 15:53
WORKING PAPER NO. 136 RETAIL BANK INTEREST RATE PASS-THROUGH: NEW EVIDENCE AT THE EURO AREA LEVEL docx
... Wieland, October 1999 Asymptotic confidence bands for the estimated autocovariance and autocorrelation functions of vector autoregressive models by G Coenen, January 2000 10 On the effectiveness ... determining the level of bank lending rates: the lower the maturity the higher the level of the bank lending rate This is noteworthy since the yield curve is generally positively sloped However, the ... of total loans) Loans to households for consumer lending and loans to enterprises up to one year were of almost equal importance and amounted to around 18% of total loans at the end of 2000 The...
Ngày tải lên: 15/03/2014, 14:20
Báo cáo khoa học: Abortive translation caused by peptidyl-tRNA drop-off at NGG codons in the early coding region of mRNA potx
... tRNAArg is toxic to the pth mutant, but not to the wild-type strain We have no satisfactory explanation for the inability of overexpressed tRNAArg4 and tRNAArg5 to compensate for the deleterious ... increased cognate tRNA to these respective codons or to the codon that precedes them Both the arginine codons AGG and AGA are decoded by the same tRNAArg4 As shown in Fig 3, in the presence or absence ... following the AUG initiation codon, influence gene expression by up to a factor of 20 Further down at positions +3 to +5 in the DR this codon influence is less pronounced with the notable exception of the...
Ngày tải lên: 30/03/2014, 20:20
Báo cáo nghiên cứu khoa học: " FAST CALCULATING FORMULAS OF CURRENT PASSING THROUGH GROUNDING SYSTEM OF HIGH VOLTAGE SUBSTATION WHEN LIGHTNING STRIKES AT THE GROUNDING WIRE OF TRANSMISSION LINE" pps
... pTD β1 ⎩ Thus, the Thevenin impedance “seeing” from the position that lightning strikes to the end of the grounding wire line in case of open-ended grounding wire or the end of the grounding wire ... th (4) where Z th is the Thevenin impedance of the grounding wire of transmission line (seeing from the position that lightning strikes to the second substation) (Ω) Z1 is the grounding system ... 2008 where Z th1 is the Thevenin impedance of the grounding wire of transmission line (seeing from the position that lightning strikes to the first substation) (Ω) Z p is the shunt impedance...
Ngày tải lên: 22/07/2014, 03:20
Common errors in the use of the passive voice made by the first year english major students at Hanoi pedagogical university No.2
Ngày tải lên: 06/10/2014, 16:35
Common errors in the use of the passive voice made by the first year english major students at hanoi pedagogical university no 2
... to- infinitive to talk about jobs we have to We've got these windows to paint I had some homework to When the subject of the sentence is the agent, the person who has to the job, then we use the ... Errors in the change of the object of the active into the subject of the passive xlii The errors linked with the change of the object of the active to the subject of the passive make up 27.50% There ... can be changed into a passive one with either of the objects as the passive subject They told me that they would move to London It was told to me that they would move to London The direct object...
Ngày tải lên: 30/11/2015, 09:12
Báo cáo y học: "Effects of Losartan on expression of connexins at the early stage of atherosclerosis in rabbits"
... yellow atheromatous plaques were found in the lumens of high fat diet group However, the vessel wall was expanded to different extents and little yellow atheromatous plaques were observed in the ... (10mg/kg/d) in the food for eight weeks These animals were given ad libitum access to water Collection of blood vessels At the end of the experiment, rabbits were sacrificed Then the aortas were ... seamless connections The present study aimed to detect the expression of Cx40 and Cx43 in the artery at early stage of high fat diet induced atherosclerosis and to investigate the effects of AT1...
Ngày tải lên: 26/10/2012, 09:39
Báo cáo y học: "Mechanical complications and reconstruction strategies at the site of hip spacer implantation"
... and extensive osseous defects of the proximal femur due to the prosthesis loosening where a stable fixation of the spacer to the proximal femur according to the usual fixation techniques is not ... if • the patient is not compliant, • partial weight bearing of the operated extremity cannot be tolerated, • the spacer is insufficiently fixated onto the proximal femur, • the size of the spacer ... Asymptomatic spacer fracture localised in the middle part of the spacer stem with no dislocation of the spacer Figure 4: Spacer migration into the pelvis due to acetabular defects Figure 5: Symptomatic...
Ngày tải lên: 26/10/2012, 09:53
Luận văn tiếng Anh EMPLOYEE COMPENSATION AT THE HO CHI MINH MUSEUM CONSTRUCTION JSC.doc
... deduction is the most common understanding of how the relationship between theory and practice works in the social science It begins with the knowledge and the theory in the field, and then the researcher ... need to ensure ongoing viability and flexibility has emerged for the public sector Another difference that exists between the public and private sector is the legal and regulatory scrutiny to which ... neither labor power nor goods, neither in the private nor public sector In the market economy, wage is understood as cash value of labor power, the price of labor power that hirers must pay to the...
Ngày tải lên: 27/10/2012, 16:45
Beginning at the End
... rose in Nicole at the thought that the officers were there to arrest her Her eyes darted from one‟s face, to his hands then to the other‟s hands, expecting to see them reach for their handcuffs ... back Grandpa, sensing victory, returned to the trolley and began to load the rest of the cases into the car, whistling a low tune Nicole tried to not draw attention to the fact that she, a mid ... it best not to pursue the subject After Grandpa had loaded up the trunk they piled into the dark blue car and headed out of the airport and towards the green of the countryside Along the country...
Ngày tải lên: 06/11/2012, 16:13
Designing an esp syllabus for the second-year students of library study at the national teachers training college
... in the librarys collection The first type has the authors name or other persons or institutions The second has the title of the book or other item on the top line the third has the subject of the ... item in the librarys collection The first type has the authors name or other persons or institutions that contributed to the work on the top line The second has the title of the book or other item ... Recognizing the topics that are dealt with in the text - Choosing key words or sentences relating to the topics of each paragraph _ Choosing the text that deals with the topics * Scanning : _ Scanning the...
Ngày tải lên: 07/11/2012, 14:36
Techniques for developing content reading skills for the third year students at the university of odonto and stomatology
... It is the learners to cooperate with the teachers to make the lessons successful And it is the learners to identify their roles in the classroom to act to their fullest for comprehending the subject ... Odonto and Stomatology always try their best to teach themselves the knowledge in the content field, to employ effective techniques for successful lessons, and to help their students improve their ... at the University of Odonto and Stomatology is not different from those of other universities The distinction is the way they to meet the needs and requirements and how their teachers employ the...
Ngày tải lên: 07/11/2012, 14:50
A study on possible effective pre-reading activities to improve reading skills for 2nd- year english majors at the military science academy
... intermediate, they understand thoroughly what they have to do, and that there is no need to waste time on unnecessary activities They want their students to read the text at once and to exploit the text themselves ... topics: When the students read for the meaning, they should begin by looking for the topic This helps them connect what they read to what they already know Through the exercises provided in these units, ... exercises, they can not work out what is the topic or topics for the group of words since they have to encounter many unknown words in the same group, or they are unable to figure out the word...
Ngày tải lên: 07/11/2012, 14:50
An english-vietnamese cross-cultural study of keeping face at the first encounter
... for the authors aim to get results to design the DCT, also the other part of the survey questionnaire The MCQ consists of 20 suggested topics The informants are asked to put a tick (v) in the ... about work, they use 24.53% for PPS 1-Notice, attend to H, the same as to their equal-powered but less to their lower-powered one They show more their interest, consideration to their higherpowered-business ... to show the speakers concern to the addressee, thus, enhancing the sense of solidarity between them Quang, N sees that while communicating, Vietnamese people tend to show their attention to the...
Ngày tải lên: 07/11/2012, 14:54
An action research on the use of continuous feedback to improve the first year students' pronunciation at the english department, college of foreign languages, vietnam national university, hanoi part 1
... discuss the following topic (Students picked up one among the topics given) The best way to travel is by bicycle To what extend you agree with this statement? Money is the most important thing ... SATISFACTION Over the years, the development of different theories of management and different approached to organization has affected the way we view motivation In the 19th century, the writer Federick ... them at the noble art of queuing The British actually look forward to spending their weekends in a queue, waiting for a shop to open or waiting for a parking space at the furniture superstore If...
Ngày tải lên: 07/11/2012, 14:58
An action research on the use of continuous feedback to improve the first year students' pronunciation at the english department, college of foreign languages, vietnam national university, hanoi part 2
... accepted to another college using the marks they got at this exam However, to their surprise, they passed it The truth was that they passed the exam thanks to their exceptionally high marks in mathematics ... recorded and then played again for the students themselves to find out the mistakes they had made After the students realized the mistakes they had made, the teacher helped them form the sounds ... who read the passage for the students to the exercises There was no cassette or CD player to assist the students Only 35% of the students said that they were allowed to listen to authentic English...
Ngày tải lên: 07/11/2012, 14:58
Evaluating the Reliability and Validity of an English Achievement Test for Third-year Non- major students at the University of Technology, Ho Chi Minh National University and some suggestions for chan
... chapter, the writer has presented a brief literature review that sets the ground for the thesis Due to the limited time and the volumn of this thesis, the writer wishes to focus only on evaluating the ... was conducted into three phases logically First, the writer gathered and read the materials on background knowledge critically to set the basis for the study Then, the context for the study was ... interpretations to the ones intended (Hughes, A 1989: 38) In the case of the English section at the University of Technology, the teachers should the trial tests first and then, mark and remark the tests to...
Ngày tải lên: 07/11/2012, 15:05
Hành vi giao cấu của người nam giới đã thành niên với trẻ em nữ có thể cấu thành tội danh nào trong BLHS 1999
... xâm phạm đến quan hệ nhân thân( quyền bất khả xâm phạm tình dục, danh dự, nhân phẩm phát triển to n diện trẻ em ) II CÁC TỘI PHẠM CỤ THỂ Tội hiếp dâm trẻ em ( Quy định điều 112) Nếu người nam ... với trẻ em nữ nêu cấu thành tội giao cấu với trẻ em hành vi giao cấu thuận tình ( đựơc trí hoàn to n bé gái từ đủ 13 đến 16 tuổi) Tội giao cấu với trẻ em hành vi giao cấu người thành niên với ... thuận tình với người độ tuổi từ đủ 13 đến 16 tuổi hành vi giao cấu thực với đồng tình trẻ em.( hoàn to n tự nguyện) đấu hiệu để phân biệt với hai loại tội phạm Quy định điều luật nay, nhà làm luật...
Ngày tải lên: 02/04/2013, 21:26