... determined by the accumulation of all the various
aspects ofthe UX while using the software. Design issues tend to weigh dispro-
portionately on the user’s impression ofthe trustworthiness ofthe product, ... design, and the other had a design that suggested the product
was older. When the users ofthe kiosks were asked whether they trusted the
directions provided by a given kiosk, the one with the modern ... theartof good lmmaking. Theartof lmmaking helps them build
and maintain engagement, and ensures that they avoid the simple little prob-
lems that break the fourth wall and remind the audience...
... to other
software systems. No other part ofthe work so cripples the
results if done wrong. No other part is more difficult to rectify
later. Therefore, the most important function that the software
builder ... that
their own view ofthe world is the most useful. Or worse, that it
is the only view ofthe world worth considering and using in
the project-planning process.
The hardest single part of building ... as possible. The
leader sets the tone by starting the conversations, asking the
important questions, and making sure the right people are in
the room at the right time. However, there are three...