tài liệu call center

... có thể thay thế thuật ngữ call center bằng contact center hoặc customer care center. 1 Cấu trúc hệ thống call center Công nghệ trọng điểm nhất đợc sử dụng trong call center là công nghệ tích ... trờng call center, CTI cung cấp chất kết dính cho phép hệ thống thông tin của call center liên kết đợc với tổng đài nội bộ/phân phối cuộc gọi tự động (PBX/ACD). Cấu trúc điển hình của một call center ... Networks Enabling Call Centers for Small Businesses and Branch Offices 10/25/00 3. The Telecommunications Review: Call Center Evolution - Computer Telephone Integration 4. , Automatic Call Distribution...

Ngày tải lên: 16/01/2014, 17:20

Ngày tải lên: 13/02/2014, 22:20

Ngày tải lên: 26/02/2014, 02:20

Ngày tải lên: 26/02/2014, 02:20

... in a Carrier Data Center 30 Blades increase the density of cabling in the data center • Blade Servers, Switches and Clients: – Increase density of cabling as there are physically more devices ... fusion 35 TIA-942 Data Center Standard TIA TIA - - 942 942 - - Telecommunications Infrastructure Telecommunications Infrastructure Standard for Data Centers Standard for Data Centers • Site selection ... what is done locally • Regulations are driving high levels of data storage • The largest risk to the network are the devices at the periphery 23 Proper Cooling Techniques Proper Data Center Design...

Ngày tải lên: 10/12/2013, 03:15

... Results A-19 Data Center 1 (Catalyst 6000 Series Switch—DC1-Left) A-19 Data Center 1 (Catalyst 6000 Series Switch—DC1-Right) A-20 Data Center 2 (Catalyst 6000 Series Switch—DC2-Left) A-20 Data Center 2 ... 1-9 Data Center High Availability Clusters Design Guide OL-12518-01 Chapter 1 Data Center High Availability Clusters HA Clusters Basics The failover can also be manual, in which case it is called ... CHAPTER 2-1 Data Center High Availability Clusters Design Guide OL-12518-01 2 Data Center Transport Technologies A wide variety of transport options for interconnecting the data centers provide...

Ngày tải lên: 10/12/2013, 16:15

... BladeCenters, the maximum number of servers is limited by the number of BladeCenters and the number of ports in the upstream switches used to connect to the BladeCenters. 2-14 Data Center ... traffic (typically server console access) flows through a different bus, called the I 2 C bus. The I 2 C bus and the data traffic bus within the BladeCenter are kept separate. The BladeCenter supports ... 255.255.255.0 CHAPTER 1-1 Data Center Blade Server Integration Guide OL-12771-01 1 Blade Servers in the Data Center Overview Data Center Multi-tier Model Overview The data center multi-tier model is...

Ngày tải lên: 10/12/2013, 16:15

... or Replication Initiator Data Center Fibre Channel Fabric MDS9000 with FCIP at Local Data Center MDS9000 with FCIP at Remote Data Center Target FCIP Link over WAN between Data Centers Data Center Fibre Channel ... or Replication Initiator Data Center Fibre Channel Fabric MDS9000 with FCIP at Local Data Center MDS9000 with FCIP at Remote Data Center Target FCIP Link over WAN between Data Centers Data Center Fibre Channel ... • Specific vendor implementations may vary. 104729 Local Data Center Remote Data Center Writes replicated to remote data center 1-6 Data Center: SAN Extension for Business Continuance Version 1.2 Chapter...

Ngày tải lên: 10/12/2013, 16:15

... existing data center infrastructures. More details about the data center topologies and the Internet edge can be found in the Enterprise Data Center Infrastructure SRND and the Data Center Networking: ... center. Multi-Site Architecture When application data is duplicated at multiple data centers, clients go to the available data center in the event of catastrophic failure at one site. Data centers ... warm standby solution, the primary data center is the active data center receiving all client traffic. The secondary data center is the standby data center and receives no client traffic. In...

Ngày tải lên: 10/12/2013, 16:16

... Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number. 2-10 Data Center Networking: Integrating Security, ... failover 1-12 Data Center Networking: Securing Server Farms 956638 Chapter 1 Data Center Overview — Integrating Security, Load Balancing, and SSL Services using Service Modules Data Center Services Content ... requirement for data centers with multiple DMZs is to have the following traffic flow: • From outside to DMZ1 (typically from clients to web servers) • From DMZ1 to DMZ2 (typically from web servers...

Ngày tải lên: 10/12/2013, 16:16

... Three Principles of Data Center Infrastructure Design You know your data center is the epicenter of your organization. Without it, your entire organization ... ability to reconfigure? Then you need to strategi- cally design your data center from the very beginning. Stick to the following three principles of data center design, and you can’t go wrong. Space ... cost to build a data center can be upwards of $1,000 per square foot? Clearly, maximizing space resources is a critical aspect of data center design. Reliability Data center downtime can cost...

Ngày tải lên: 10/12/2013, 19:15

... Systems, Inc. All rights reserved. DC-1101 11201_05_2005_c2 Data Center Architecture Overview Willie Yam Data Center Lead, APAC DATA CENTER DESIGN OVERVIEW 777 © 2005 Cisco Systems, Inc. All rights ... Core Consolidated Data Centers Stretched Storage Area Network Mirroring & Replication • Increase High Availability • Disaster Recovery & Business Continuity Campus Core SAN Distributed Data Centers 272727 © ... frequent and more devastating • Securing the Data Center requires: COMPREHENSIVE and consistent use of all available SECURITY TOOLS Applied to the entire Data Center Environment Application Environments Network...

Ngày tải lên: 20/12/2013, 19:15

... future proofing your business call centre services KRONE prepares you to deliver the services of tomorrow application paper application...

Ngày tải lên: 20/12/2013, 22:15

... enabled on a data center access switch. 1-2 Data Center: Securing Server Farms 956638 Chapter 1 Securing Intranet Server Farms: Overview Figure 1-1 Data Center Security and Data Center Networking The ... data center environment. A collapsed, single layer data center architecture consists of two layers: aggregation and access (front-end). Figure 3-1 shows these data center layers. 2-9 Data Center: ... Private VLANS in the Data Center. ” Problem Description-VLAN Hopping The use of trunk ports in the data center is fairly common. The data center access switches are typically connected to the aggregation...

Ngày tải lên: 21/12/2013, 06:16

... cost-effective data centers. Specifically, network planners, following an across-the- company mandate to reduce operating costs and make smarter use of capital, determined that each data center must ... Reserved CASE STUDY Data Centers Lowering the Cost of Ownership CHALLENGE A wireless service provider sought to minimize both capital and operating expenses by redesigning its data centers. Major network ... troubleshooting. By implementing a centralized patching infrastructure for data centers, the service provider is able to manage each data center at a lower cost while maintaining a high level of service integrity. Ethernet...

Ngày tải lên: 21/12/2013, 08:17

... 5 / 0 7 • 1 0 3 9 8 0 A E Data Center Optical Distribution Frame TrueNet ® Data Center Optical Distribution Frame with Plug-and-Play Cassettes 2 w w w ... Temperature: 0° to 70° C (32° to 158° F) 5 / 0 7 • 1 0 3 9 8 0 A E Data Center Optical Distribution Frame TrueNet ® Data Center Optical Distribution Frame with Plug-and-Play Cassettes 3 w w w ... Cord Type-A Array Connector Cable A-to-A Patch Cord Web Site: www.adc.com From North America, Call Toll Free: 1-800-366-3891 • Outside of North America: +1-952-938-8080 Fax: +1-952-917-3237...

Ngày tải lên: 17/01/2014, 10:20

... run on this network? 10/100Base-T? 1000Base-T? • What type of network are you designing? Data center? Data backbone? LAN? • Is the project a new network installation or addition to existing ... ends. The general guidelines for network transmission capabilities segment the data network; data center and data network backbone system applications require the highest level of transmission capabilities, ... Frame, providing the central location for cross-connecting all Ethernet network elements in a data center with semi-permanent connections. Each EDF consists of the following ADC equipment: • 19"...

Ngày tải lên: 17/01/2014, 11:20

... loại valve này chủ yếu là trong việc ứng dụng khi thiết kế mạch thủy lực. Đối với valve Closed center: Do cửa P luôn bị đóng ở trạng thái không làm việc nên dầu cấp từ bơm lên sẽ bị chặn lại ... không bị ảnh hưởng lẫn nhau nhưng cùng sử dụng chung một nguồn cấp. Đối với valve Opened center: Nhờ tính chất P thông T nên nó có thể sử dụng với tất cả các loại bơm mà không gặp phải...

Ngày tải lên: 18/01/2014, 22:20

Ngày tải lên: 24/01/2014, 03:20

Ngày tải lên: 24/01/2014, 03:20