... -4- 18/01/2006 Ulrich Öfele 1. Outlineof thetext Aim of the paper: development and validation of a scale for the measurement of customer satisfaction within the international ... relative service and product quality of each specific restaurant Measurement of the reliability of service quality at each store Identification of best practices that can be replicated ... the relative satisfaction of fast food establishments in english speaking countries -3- 18/01/2006 Ulrich Öfele 1. Authors of the text G. Ronald Gilbert Associate Professor Florida International...
Ngày tải lên: 22/12/2013, 02:17
... 70% 80% 90% 100% Profit by Decile Figure 4.3 Campaign profitability as a function of penetration. 470643 c04.qxd 3/8/04 11:10 AM Page 97 Data Mining Applications 97 mining techniques used to ... of targeting does not require data mining, only data. In the United States, and to a lesser extent in many other countries, there is quite a bit of data available about a large proportion of ... independent of the data 470643 c04.qxd 3/8/04 11:10 AM Page 87 Data Mining Applications in Marketing and Customer Relationship Management 4 CHAPTER Some people find data mining techniques...
Ngày tải lên: 21/06/2014, 04:20
John wiley sons data mining techniques for marketing sales_5 pdf
... 127 The Lure of Statistics: Data Mining Using Familiar Tools 127 Looking at Discrete Values Much of the data used in data mining is discrete by nature, rather than contin- uous. Discrete data shows ... pressure. Regression is the process of using the value of one of a pair of correlated vari- ables in order to predict the value of the second. The most common form of regression is linear regression, ... one way of taking several variables and converting them to similar ranges. This can be useful for several data mining techniques, such as clustering and neural net- works. Other uses of the...
Ngày tải lên: 21/06/2014, 04:20
Data Mining Techniques For Marketing, Sales, and Customer Relationship Management Second Edition phần 4 pdf
Ngày tải lên: 14/08/2014, 11:21
Data Mining Techniques For Marketing, Sales, and Customer Relationship Management Second Edition phần 8 pdf
Ngày tải lên: 14/08/2014, 11:21
CUSTOMER SATISFACTION USING DATA MINING TECHNIQUES
... family of criteria). Preliminary Consumer Behavorial Analysis (Consistent family of criteria) Development of questionnaire Survey MUSA Data Mining Search Engines Rule Induction Engine Data Mining ... process. REFERENCES [1] Akeel Al-Attar, 1998, Data Mining – Beyond Algorithms’, http://www.attar.com/tutor /mining. htm. [2] Berry, J. A. Michael; Linoff, Gordon, 1997, Data Mining Techniques: For Marketing, Sales, ... implementation of the two methodologies may offer a solution to the problem of missing data, in the initial data set. KEYWORDS: Rule-Induction Data Mining, Customer Satisfaction Measurement, Multicriteria Analysis INTRODUCTION Customer...
Ngày tải lên: 22/10/2013, 09:15
Tài liệu Multimedia Data Mining 3 pdf
... Group, LLC Statistical Mining Theory and Techniques 93 FIGURE 3.3: Graphical model representation of unigram model of discrete data. Under the unigram model, the words of every document are drawn ... from the data, â 2009 by Taylor & Francis Group, LLC 72 Multimedia Data Mining the literature to perform specific multimedia data mining tasks as exemplified in the subsequent chapters of the ... Group, LLC 108 Multimedia Data Mining example [95]. Assume that the image database consists of a set of instances S = {(I i , W i )} L i=1 , where each instance consists of an image object I i and the...
Ngày tải lên: 10/12/2013, 09:15
Tài liệu CUSTOMER SATISFACTION USING DATA MINING TECHNIQUES ppt
... BASED DATA MINING TECHNIQUES The objective of data mining is to extract valuable information from one’s data, to discover the ‘hidden gold’. In Decision Support Management terminology, data mining ... in which one search for patterns of information in data (Parsaye, 1997). Figure 2: Rule Induction process Data mining techniques are based on data retention and data distillation. Rule induction ... process. REFERENCES [1] Akeel Al-Attar, 1998, Data Mining – Beyond Algorithms’, http://www.attar.com/tutor /mining. htm. [2] Berry, J. A. Michael; Linoff, Gordon, 1997, Data Mining Techniques: For Marketing, Sales,...
Ngày tải lên: 11/12/2013, 23:15
Tài liệu Data Preparation for Data Mining- P11 pdf
... amount of data defeats the hardware/software mining tools. Second, low density of population in a voluminous state space does not well define the shape of the manifold in the spaces between the data ... amount of data to be mined. Reducing the number of instances doesn’t help since large state spaces need more, not less, data to define the shape of the manifold than small Please purchase PDF ... discover the effects of time or to look at how the data Please purchase PDF Split-Merge on www.verypdf.com to remove this watermark. used for nonseries data to be applied to series data. Can this...
Ngày tải lên: 15/12/2013, 13:15
Tài liệu Data Preparation for Data Mining- P14 pdf
... balloon part of the envelope. However, even if more data were added over the appropriate range of y, variability of x would still be high, so this is not a problem of lack of data in terms of x and ... small portion of the entropic analysis of the data sets, let alone a full data survey. This section limits its attention to a small part of what the survey shows about the example data sets, specifically ... not properly part of the data survey. The survey only looks at and measures the data set presented. While it provides information about the data set, it does not manipulate the data in any way,...
Ngày tải lên: 15/12/2013, 13:15
THE EXPOSURE OF YOUTH TO UNWANTED SEXUAL MATERIAL ON THE INTERNET: A National Survey of Risk, Impact, and Prevention pdf
... blocked an average of 5% of the health information and 90% of the pornography. The most restrictive block setting blocked an av - erage of 24% of the health information and 91% of the pornography. Although ... 4 Relation of Filtering/Blocking Software and Risk of Unwanted Exposure to Sexual Material 95% Confidence Variable Odds Ratio Interval Parent-home use of filtering/blocking software ns ns Parent-use of ... symptom of stress at the level of more than a little or all the time during the days right af - ter the incident happened. In another series of bivariate analyses, few of the characteristics of the...
Ngày tải lên: 29/03/2014, 19:20
Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management - Second Edition
... What Is Data Mining? 1 Analytic Customer Relationship Management 2 The Role of Transaction Processing Systems 3 The Role of Data Warehousing 4 The Role of Data Mining 5 The Role of the Customer ... the data mining solu- tion is more than just a set of powerful techniques and data structures. The techniques have to be applied in the right areas, on the right data. The virtuous cycle of data ... actual example of the application of data mining techniques to a real business problem. The case study is used to introduce the virtuous cycle of data mining. Data mining is presented as an ongoing...
Ngày tải lên: 07/04/2014, 11:16
data mining techniques
... Audio Data Mining 667 11.3.4 Data Mining and Collaborative Filtering 670 11.4 Social Impacts of Data Mining 675 11.4.1 Ubiquitous and Invisible Data Mining 675 11.4.2 Data Mining, Privacy, and Data ... Classification of Data Mining Systems 29 1.7 Data Mining Task Primitives 31 1.8 Integration of a Data Mining System with a Database or Data Warehouse System 34 1.9 Major Issues in Data Mining 36 vii ... Data Mining System 660 11.2.2 Examples of Commercial Data Mining Systems 663 11.3 Additional Themes on Data Mining 665 11.3.1 Theoretical Foundations of Data Mining 665 11.3.2 Statistical Data Mining...
Ngày tải lên: 08/06/2014, 11:28
John wiley sons data mining techniques for marketing sales_20 pptx
... level data, 96 publications Building the Data Warehouse (Bill Inmon), 474 Business Modeling and Data Mining (Dorian Pyle), 60 Data Preparation for Data Mining (Dorian Pyle), 75 The Data ... question asking, 67–68 data marts, 485, 491–492 data selection contents of, outcomes of interest, 64 data locations, 61–62 density, 62–63 history of, determining, 63 scarce data, 61–62 variable ... Business Modeling and Data Mining, 60 Data Preparation for Data Mining, 75 470643 bindex.qxd 3/8/04 11:08 AM Page 619 C Index 619 calculations, probabilities, 133–135 call detail databases, 37...
Ngày tải lên: 21/06/2014, 04:20
John wiley sons data mining techniques for marketing sales_2 pptx
... all of them. How Data Mining Is Being Used Today This whirlwind tour of a few interesting applications of data mining is intended to demonstrate the wide applicability of the data mining techniques ... the data mining solu- tion is more than just a set of powerful techniques and data structures. The techniques have to be applied in the right areas, on the right data. The virtuous cycle of data ... actual example of the application of data mining techniques to a real business problem. The case study is used to introduce the virtuous cycle of data mining. Data mining is presented as an ongoing...
Ngày tải lên: 21/06/2014, 04:20
John wiley sons data mining techniques for marketing sales_6 ppt
... To determine which of these possibili- ties is correct, we would need to know who was contacted as well as who responded. Data Mining and Statistics Many of the data mining techniques discussed ... statistics, degrees of freedom is easier to calculate than to explain. The number of degrees of freedom of a table is calculated by sub- tracting one from the number of rows and the number of columns ... 3/8/04 11:11 AM Page 159 The Lure of Statistics: Data Mining Using Familiar Tools 159 statisticians use similar techniques to solve similar problems, the data mining approach differs from the...
Ngày tải lên: 21/06/2014, 04:20