... for choice of service processes, presentation of physical evidence, and use of marketing communications—not least for educational purposes. Several of the distinctive characteristics of services ... solution. ~~ Review of Principles of Market Segmentation Market segmentation is central to almost any professionally planned and executed marketing& apos;program. The concept of seg- mentation ... Nature and Determinants of Customer Expectations of Service," Journal of the Academy of Marketing Science 21, no. 1 (1993): 1-12. predicted service: the level of service quality a customer...
Ngày tải lên: 21/06/2014, 04:20
Customer Service Principles of Service Marketing and Management_5 pptx
Ngày tải lên: 21/06/2014, 04:20
Customer Service Principles of Service Marketing and Management_6 pptx
Ngày tải lên: 21/06/2014, 04:20
Customer Service Principles of Service Marketing and Management_9 pptx
Ngày tải lên: 21/06/2014, 04:20
Customer Service Principles of Service Marketing and Management_11 ppt
Ngày tải lên: 21/06/2014, 13:20
Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright
... Underlying such failures is often a lack of understanding of some of the key principles of service marketing and management. Technological change affects many other types of services, too, from ... Books, 1990), 31—34;John Bowen, "Development of a Taxonomy of Services to Gain Strategic Marketing Insights," Journal of the Academy of Marketing Science 18 (Winter 1990): 43—49; Rhian ... computers. The Internet offers new ways to deliver service for a broad array of industries. Many Web sites, however, offer an example of marketing goods through service rather than marketing a core...
Ngày tải lên: 07/02/2013, 09:52
Tài liệu PRINCIPLES OF INTERNET MARKETING doc
... actors WOMM widget bliget chicklet buzztracker mashup delicious social media social bookmarking SMO trackback digg tag typelist blogroll viral marketing buzz marketing vblog podcasting contentcasting 2 Topic: Internet Marketing E -Marketing vs. marketing Internet ... Definition of e -Marketing “…identifying, understanding, collaboratively creating, and meeting a segment of human and social needs, wants, desires, wishes digitally.” Adaptation of Philip Kotler’s ... 9 U.S. Online Ad Spending: 5.9% of the $285 billion total U.S. advertising market in 2006 Source: Wall Street Journal, May 25, 2007, pg. B1 $16.9 PRINCIPLES OF INTERNET MARKETING NAPA CONSULTING...
Ngày tải lên: 09/12/2013, 20:15
Tài liệu Associations and Guilds: Varieties of Social Makeup pptx
... not socially homogenous groups as they are commonly represented. This is important to the social makeup of early Christianity. Social Stratification in Greco-Roman Society ã The official social ... expressions of honor for the emperors as gods existed in unofficial settings (small groups, families, individuals). ã Official Settings [p. 123] o Organizations of gymnasia and professional ... positive view of empire, including the author of the Pastoral, the author of 1 Peter, Polycarp, and Melito. [p. 229] o The alternate view claimed to be found in the Acts of Paul is typical of the...
Ngày tải lên: 10/12/2013, 04:15
Tài liệu Principles of Public Speaking ppt
... 30-Jan Interviews, a preparation for Speech of Introduction A, J 2-Feb SPEECH OF INTRODUCTION S, F 4-Feb SPEECH OF INTRODUCTION S, F 6-Feb SPEECH OF INTRODUCTION S, F, J 9-Feb Organizing the ... incorporate each of the previous speaking purposes, with the additional task of cooperating in a team of approximately 4 to craft an extended presentation (no more than 45 minutes) on a topic of your ... outside of our class and write a thoughtful critique of the speaker. In 2-3 pages, you should discuss topics such as the strengths and limitations of the speaker’s style, organization of content,...
Ngày tải lên: 20/12/2013, 23:15
Tài liệu OECD Principles of Corporate Governance ppt
... Part Two Annotations to the OECD Principles of Corporate Governance 9 â OECD 2004 OECD Principles of Corporate Governance The OECD Principles of Corporate Governance were originally ... board, subject to the approval of the shareholders. Some companies issue preferred (or preference) shares which have a preference in respect of receipt of the profits of the firm but which normally ... support the exercise of entrepreneurship and limit the risks of damaging conflicts of interest in both the private sector and in public institutions. OECD PRINCIPLES OF CORPORATE GOVERNANCE...
Ngày tải lên: 16/01/2014, 16:33
Tài liệu Essentials of Social Research pptx
... exciting and satisfying. Often the choice of a field or topic reflects a view of what will be seen as important by the institutions of the field of research – the editors of journals, the committees that ... at the behest of social movements or communities. Sometimes it is in the form of expert testimony in support of one side of a legal dispute or another. Sometimes it takes the form of employment ... think of the metaphor of a researcher as a bricoleur. 11 A bricoleur is a ‘Jack of all trades or a kind of do-it-yourself person’ (Lévi- Strauss, 1966: 17). While often discussed in the context of...
Ngày tải lên: 19/01/2014, 19:20
Tài liệu OECD Principles of Corporate Governance pptx
... 92-64-01597-3 26 2004 02 1 P OECD Principles of Corporate Governance OECD Principles of Corporate Governance Since they were issued in 1999, the OECD Principles of Corporate Governance have gained ... corporate officers may not only violate the rights of stakeholders but also be to the detriment of the company and its shareholders in terms of reputation effects and an increasing risk of future ... board. Each of the sections is headed by a single Principle that appears in bold italics and is followed by a number of supporting sub -principles. In the second part of the document, the Principles...
Ngày tải lên: 26/01/2014, 12:20
Tài liệu The Basics of Social Marketing - How to Use Marketing to Change Behavior docx
... by: The Basics of Social Marketing is one of several social marketing resources available for public health professionals from Turning Point, and the Turning Point Social Marketing National ... mammogram. 3 Third in a series of T urning Point resour ces on social marketing The Basics of Social Marketing How to Use Marketing to Change Behavior from the Social Marketing National Excellence ... Phases of the Social Marketing Pr ocess” is reprinted from the computer software program CDCyner gy — Social Marketing Edition (Beta version, 2003), developed by the Turning Point Social Marketing...
Ngày tải lên: 18/02/2014, 02:20
principles of economics 2012 pptx
... of income, in- cluding compensation of employees, corporate profits, and so on. A slice of the pie represents each source’s share of the total. The bar graph in panel (b) compares a measure of ... I’ll produce 24 pounds of meat and 2 pounds of potatoes. After I give you 3 pounds of meat in exchange for 1 pound of potatoes, I’ll have 21 pounds of meat and 3 pounds of potatoes. In the end, ... less of the other. When the economy moves from point A to point C, for instance, society produces more computers but at the ex- pense of producing fewer cars. Another of the Ten Principles of Economics...
Ngày tải lên: 05/03/2014, 20:20
A Synopsis of Social Marketing by Lynn MacFadyen, Martine Stead and Gerard Hastings (1999) pot
... Eradication of Kotler P, Zaltman G (1971). Social marketing: an approach to planned social change. Journal of Marketing, 35: 3-12. Laczniak GR, Lusch RF, Murphy PE (1979). Social marketing: ... (1995). Social marketing and behaviour change among professionals. Social Marketing Quarterly, II(1): 10-11. Leathar DS and Hastings GB (1987). Social marketing and health education. Journal of ... Journal of Epidemiology, 122.323.334. Fox KFA and Kotler P (1980). The marketing of social causes: The first ten years. Journal of Marketing, 44: 24-33. Hastings GB, Haywood AJ (1994). Social marketing: ...
Ngày tải lên: 06/03/2014, 21:20
Hampering the Human Hacker and the Threat of Social Engineering pptx
... attacks by social engineers Social engineering attacks are not only among the most prevalent but are often the most damaging. Companies can however, begin the process of stopping social engineering ... female. ã SpoofApp SpoofApp is SpoofCard for the cell phone. However, instead of calling an 800 number, the pretexter enters the number to call and the number to display and SpoofApp does the ... As a result, companies can ensure the integrity of their data and the privacy of their customers. Hampering the Human Hacker and the Threat of Social Engineering Using automation to protect...
Ngày tải lên: 08/03/2014, 15:20
The Principles of Project Management pptx
... version of this book to get all 200+ pages! The Principles of Project Management (www.sitepoint.com) 44 The Principles of Project Management The Process of Initiating The process of project ... about what’s expected of each individual. Figure 2.6. The Project Organization section of the PID The Principles of Project Management (www.sitepoint.com) The Principles of Project Management ... proposed arrangement, the Head of Marketing has already assigned some of her team members Order the print version of this book to get all 200+ pages! 36 The Principles of Project Management to...
Ngày tải lên: 08/03/2014, 20:20