principles of cardiac conditioning and rehabilitation

báo cáo hóa học:"Personality and the physician-patient relationship as predictors of quality of life of cardiac patients after rehabilitation" pptx

báo cáo hóa học:"Personality and the physician-patient relationship as predictors of quality of life of cardiac patients after rehabilitation" pptx

... Standard deviation Effect size (for HRQOL scales) Start of rehabilitation 8,47 58,51 34,09 10,29 32 End of rehabilitation 7,51 65,11 37,34 10,87 Start of rehabilitation 1.60 4.69 1.22 End of rehabilitation ... variables and SES in parallel for the prediction of the HRQOL after cardiac rehabilitation Studies that examine influence factors of the outcome of cardiac rehabilitation independently of personality ... article as: Farin and Meder: Personality and the physicianpatient relationship as predictors of quality of life of cardiac patients after rehabilitation Health and Quality of Life Outcomes 2010...

Ngày tải lên: 20/06/2014, 16:20

11 363 0
Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright

Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright

... Underlying such failures is often a lack of understanding of some of the key principles of service marketing and management Technological change affects many other types of services, too, from airfreight ... particular category of vehicle, rather than a specific brand and model Instead of worrying about styling, colors, and upholstery, customers focus on price, location and appearance of pickup and delivery ... Mexico, and the U n i t e d States; 17 18 PART ONE • UNDERSTANDING SERVICES Mercosur and Pacto Andino in South America; and, of course, the European U n i o n , whose membership may soon be expanded...

Ngày tải lên: 07/02/2013, 09:52

387 1,2K 6
Handbook Of Air Conditioning And Refrigeration P1

Handbook Of Air Conditioning And Refrigeration P1

... publication of ASHRAE Standard 90.1-1999 and ASHRAE Standard 62-1999, often called the Energy standard and Indoor Air Quality standard, the second edition of Handbook of Air Conditioning and Refrigeration ... Published Principles of Refrigeration Engineering and Air Conditioning as the teaching and learning package, and presented several papers at ASHRAE meetings The First Edition of the Handbook of Air Conditioning ... Energy Policy and Conservation Act of 1975 and the National Energy Policy Act of 1992 The enactment of energy efficiency legislation by federal and state governments and the establishment of the Department...

Ngày tải lên: 29/10/2013, 20:15

40 603 0
Handbook Of Air Conditioning And Refrigeration P2

Handbook Of Air Conditioning And Refrigeration P2

... temperature of heat source of reversible engine, °R (K) TRo ϭ temperature of heat sink of reversible engine, °R (K) Two of the ASHRAE basic tables, “Thermodynamic Properties of Moist Air ” and “Thermodynamic ... number of moles of dry air, mol nw ϭ number of moles of water vapor in moist air sample, mol nws ϭ number of moles of water vapor in saturated moist air sample, mol Moist air is a binary mixture of ... between pws and ps is small, it is usually ignored Degree of Saturation The degree of saturation ␮ is defined as the ratio of the humidity ratio of moist air w to the humidity ratio of the saturated...

Ngày tải lên: 29/10/2013, 20:15

10 599 0
PHYSICS AND POLITICS OR THOUGHTS ON THE APPLICATION OF THE PRINCIPLES OF ''''NATURAL SELECTION'''' AND ''''INHERITANCE'''' TO POLITICAL SOCIETY pptx

PHYSICS AND POLITICS OR THOUGHTS ON THE APPLICATION OF THE PRINCIPLES OF ''''NATURAL SELECTION'''' AND ''''INHERITANCE'''' TO POLITICAL SOCIETY pptx

... frame of each man the result of a whole history of all his life, of what he is and what makes him so, of all his fore-fathers, of what they were and of what made them so Each nerve has a sort of ... child in blood possesses of becoming one day the head of a family himself The flocks and herds of the children are the flocks and herds of the father, and the possessions of the parent, which he ... character of ages, as well as of nations; and as we have full histories of many such periods, we can examine exactly when and how the mental peculiarity of each began, and also exactly when and how...

Ngày tải lên: 06/03/2014, 13:20

143 598 0
Principles of Computer Organization and Assembly Language Using the JavaTM Virtual Machine pptx

Principles of Computer Organization and Assembly Language Using the JavaTM Virtual Machine pptx

... to the understanding of the principles of computer organization, architecture, and assembly language programming They assume some knowledge of a high-level imperative language and familiarity ... Preface How The book consists of two parts The first half (chapters 1–5) covers general principles of computer organization and architecture and the art/science of programming in assembly language, ... is my hope and belief that this framework will permit this textbook to be used by a wide range of people and for a variety of courses The book should successfully serve most of the software-centric...

Ngày tải lên: 15/03/2014, 02:20

334 2,3K 1
Customer Service Principles of Service Marketing and Management_3 ppt

Customer Service Principles of Service Marketing and Management_3 ppt

... T h e appearance of building exteriors and interiors; the nature of furnishings and equipment; the presence or absence of dirt, odor, or noise; and the appearance and behavior of other customers ... age of their computer (three years old is ancient by tech standards) and the lack of an Internet connection are two big clues On the basis of this information, marketers of high-tech goods and ... Berry, and A Parasuraman, "The Nature and Determinants of Customer Expectations of Service," Journal of the Academy of Marketing Science 21, no (1993): 1-12 predicted service: the level of service...

Ngày tải lên: 21/06/2014, 04:20

30 644 0
Customer Service Principles of Service Marketing and Management_5 pptx

Customer Service Principles of Service Marketing and Management_5 pptx

... serious inconve- nience and/ or loss of time and money because of service failures, either a monetary payment or an offer of equivalent service in kind is appropriate This type of recovery strategy ... Eugene W Anderson and Claes Forneil, "The Customer Satisfaction Index as a Leading Indicator," in Teresa A Schwartz and Dawn Iacobucci, Handbook of Service Marketing and Management (Thousand Oaks, ... 26 Amy L Ostrom and Christopher Hart, "Service Guarantees: Research and Practice," in Teresa A Schwartz and Dawn Iacobucci, Handbook of Service Marketing and Management, (Thousand Oaks, CA: Sage...

Ngày tải lên: 21/06/2014, 04:20

30 380 0
Customer Service Principles of Service Marketing and Management_6 pptx

Customer Service Principles of Service Marketing and Management_6 pptx

... customers and low-value customers so the 'high' buyers can't take advantage of the low price." Successful yield management strategies require an understanding of the shape of the demand curve and an ... challenges of service pricing require active participation from marketers w h o understand customer needs and behavior and from operations managers w h o recognize the importance of matching demand ... that requires an understanding of h o w the core and supplementary services should be c o m b i n e d and sequenced to create a product offering that meets the needs of target customers Blueprinting...

Ngày tải lên: 21/06/2014, 04:20

30 502 0
Customer Service Principles of Service Marketing and Management_7 doc

Customer Service Principles of Service Marketing and Management_7 doc

... images of specific companies and their brands Build awareness of and interest in an unfamiliar service or brand Build preference by communicating the strengths and benefits of a specific brand Compare ... Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence," Journal of Marketing 52 fjuly 1988): 2—21 Adrian Slywotzky and David Morrison, "Off the Grid," The Industry Standard, ... x i c o and Eagle Star Insurance), the black horse of Norfolk Southern Railroad and Britain's Lloyd's Bank, Merrill Lynch's bull, the lion of Dreyfus Funds and Royal Bank of Canada, and the Chinese...

Ngày tải lên: 21/06/2014, 04:20

30 522 0
Customer Service Principles of Service Marketing and Management_8 doc

Customer Service Principles of Service Marketing and Management_8 doc

... degree of physical luxury) would normally command There are two clusters of hotels in the vicinity of the shopping district and convention center: a relatively luxurious group of three, and a ... have to offer customers very high standards of service and luxury At the same time, the New Grand would need to increase its prices to recover the costs of renovations, new construction, and enhanced ... availability, full range of services offered, service quality, and capital resources However, Long Island Trust ranked first on helping Long Island residents and the Long Island economy T h e bank's...

Ngày tải lên: 21/06/2014, 04:20

30 428 0
Customer Service Principles of Service Marketing and Management_9 pptx

Customer Service Principles of Service Marketing and Management_9 pptx

... streets, colorful signage, and costumed employees of theme parks like Disneyland and Legoland contribute to the sense of fun and excitement that visitors encounter on arrival and throughout the service ... transportation and maintenance T h e competitiveness of a manufacturer's products in both domestic and global markets is often as much a function of the availability and quality of relevant services ... sea battles, and even reproductions of Venice and its canals Servicescape Design The term servicescape describes the style and appearance of the physical surroundings where customers and service...

Ngày tải lên: 21/06/2014, 04:20

30 392 0
Customer Service Principles of Service Marketing and Management_2 docx

Customer Service Principles of Service Marketing and Management_2 docx

... T h e appearance of building exteriors and interiors; the nature of furnishings and equipment; the presence or absence of dirt, odor, or noise; and the appearance and behavior of other customers ... age of their computer (three years old is ancient by tech standards) and the lack of an Internet connection are two big clues On the basis of this information, marketers of high-tech goods and ... Berry, and A Parasuraman, "The Nature and Determinants of Customer Expectations of Service," Journal of the Academy of Marketing Science 21, no (1993): 1-12 predicted service: the level of service...

Ngày tải lên: 21/06/2014, 13:20

30 415 0
Customer Service Principles of Service Marketing and Management_3 pdf

Customer Service Principles of Service Marketing and Management_3 pdf

... chain offers a Club Card that provides savings on its own merchandise and discounts on purchases of services from partner companies Similarly, car rental firms offer vehicle upgrades and hotels offer ... the impact be on sales and profits if they exhibited the ideal behavior profile of (1) buying all services offered by the firm, (2) never purchasing from competitors, and (3) paying full price? ... purchasing and using its goods and services on a repeated and preferably exclusive basis, and voluntarily r e c o m m e n d i n g it to friends and associates "Few companies think of customers...

Ngày tải lên: 21/06/2014, 13:20

30 476 0
Customer Service Principles of Service Marketing and Management_5 docx

Customer Service Principles of Service Marketing and Management_5 docx

... customers and low-value customers so the 'high' buyers can't take advantage of the low price." Successful yield management strategies require an understanding of the shape of the demand curve and an ... challenges of service pricing require active participation from marketers w h o understand customer needs and behavior and from operations managers w h o recognize the importance of matching demand ... that requires an understanding of h o w the core and supplementary services should be c o m b i n e d and sequenced to create a product offering that meets the needs of target customers Blueprinting...

Ngày tải lên: 21/06/2014, 13:20

30 465 1
Customer Service Principles of Service Marketing and Management_6 doc

Customer Service Principles of Service Marketing and Management_6 doc

... images of specific companies and their brands Build awareness of and interest in an unfamiliar service or brand Build preference by communicating the strengths and benefits of a specific brand Compare ... Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence," Journal of Marketing 52 fjuly 1988): 2—21 Adrian Slywotzky and David Morrison, "Off the Grid," The Industry Standard, ... x i c o and Eagle Star Insurance), the black horse of Norfolk Southern Railroad and Britain's Lloyd's Bank, Merrill Lynch's bull, the lion of Dreyfus Funds and Royal Bank of Canada, and the Chinese...

Ngày tải lên: 21/06/2014, 13:20

30 367 0
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