... which relates to the level ofsuccess in interpreting the desired meaning ofthe sender by the receiver; and the effectiveness level, which is about the effect ofthe information on the receiver’s ... of a whole KM initiative and their biggest concern is the final results of implementing KMS (i.e benefits to organizations), therefore measuring KMS success is often equivalent to measuringthe ... framework for KRS success measurement and suggest the issues which organizations should tackle to measure and improve thesuccessof KRS 1.3 Thesis Organization The remainder ofthe thesis is organized...
... determine the contribution of each ofthe brand associations to thecustomer s brand evaluations and ultimately to the loyalty that customers have with the brand from the perspective of customer- ... nurture customer- based brand equity in Vietnamese banking service? 1.5 Scope and methodology ofthe study 1.5.1 Scope ofthe study In the banking sector of Vietnam, there are four types of bank: the ... 2003) There are some ways to classify business research It can be classified based on characteristics ofthe data, source ofthe data, the purpose of research or the frequency of study 27 Based...
... by the teacher coordinator Part ofthe challenge is it was taking so long for the guardian to get an appointment for the student, a common problem in our area ofthe city The guardian called the ... assisted with the design of this report The following outcomes were evaluated: • Number of schools served and the FRL rates of those schools • Number of CYSHCN served • Number of students screened ... depending on the needs ofthe individual program The number of community programs funded each year has increased from 12 to 42 with requests for dollars surpassing those available As part ofthe Partnering...
... increased ability ofthe community to profitably satisfy customers THE CHOREOGRAPHER Let’s take a closer look at the role ofthe choreographer, whom you can think of as the entrepreneur ofthe Collaborative ... understand the needs of, thecustomer This member must also build the alliance of business partners that provide the additional competencies required to profitably satisfy thecustomer This member is the ... or size of company but rather the set of needs and wants that customer has This difference is extremely important We focus on the set of needs and wants rather than on thecustomer profile because...
... increased ability ofthe community to profitably satisfy customers THE CHOREOGRAPHER Let’s take a closer look at the role ofthe choreographer, whom you can think of as the entrepreneur ofthe Collaborative ... understand the needs of, thecustomer This member must also build the alliance of business partners that provide the additional competencies required to profitably satisfy thecustomer This member is the ... or size of company but rather the set of needs and wants that customer has This difference is extremely important We focus on the set of needs and wants rather than on thecustomer profile because...
... Era of Collaborative Business with their customers and other businesses in the design, development, and delivery ofthe market basket of goods and services if they expect to profitably satisfy their ... understand the needs of, thecustomer This member must also build the alliance of business partners that provide the additional competencies required to profitably satisfy thecustomer This member is the ... or size of company but rather the set of needs and wants that customer has This difference is extremely important We focus on the set of needs and wants rather than on thecustomer profile because...
... organizes the community ❚ We focus on the set of needs and wants rather than on thecustomer profile because we are making decisions from thecustomer s viewpoint, not the business’s ❚ The set of needs ... responsibility for the cost ofthe competency it 46 Part One ❘ The Era of Collaborative Business brings into the community, thereby lowering the cost of that competency for the rest ofthe community ... profitably satisfy customers THE CHOREOGRAPHER Let’s take a closer look at the role ofthe choreographer, whom you can think of as the entrepreneur ofthe Collaborative 26 Part One ❘ The Era of Collaborative...
... understand they can’t win customers by offering the lowest price, nor can they afford the kind of marketing and advertising that would make their name as well known as that of many of their competitors ... One ❘ The Era of Collaborative Business Clearly, the loser in the I-win-you-lose game is thecustomer Most companies are challenged by the whole notion of collaboration They have failed at their ... providing a variety of choices, some of which are better than others but none of which is exactly what they want Unfortunately, the internal divisions ofthe company that turn out the multiple-product...
... respect to (1) the nature ofthe relationship and (2) the rhythm ofthe relationship We use these two perspectives because the nature ofthe relationship provides an indication of how important ... introduced the Relationship Matrix as a way of looking at business relationships and assigning them to one of four quadrants based on the nature and the rhythm ofthe relationship The benefit of this ... servicing their needs in the normal daily course of your business ❚ The rhythm of a relationship relates to the patterned flow and intensity ofthe interactions between you and the other party...
... Thus, in the above instance you were given access to the person who has the technology 7 ❘ Measuringthe Value of Every Relationship 113 When you put these two scales together the utility ofthe ... 105 the intensity ofthe rhythm ofthe relationship (diverting resources away from Max) unless the objective ofthe relationship was understood; and thus the relationship would not iterate to the ... consume a lot of your resources as a result ofthe intensive nature of their rhythm, they not provide you with currencies of core value Consequently, if you cannot raise the value ofthe currencies...
... acceptance ofthe other party’s rights and interests The creation of shared goals and strategy, especially in the initial stage of a relationship, facilitates collaboration on the level ofthe individual ... trust the other party or otherwise the information required for the collaboration won’t be shared LEVELS OF COLLABORATION To get a better understanding ofthe importance of trust in building successful ... Ashkanasy in the May 2001 issue ofthe Journal of Management, trust results from experiencing fair behavior by the other party together with acceptance ofthe other party’s rights and interests...
... important, there were more currencies of value the farm could offer the not-for-profit Thus, the relationship falls more precisely into the category of a Scenario B—Critical Collaborative Opportunity The ... not-for-profit’s customer base The owners ofthe farm have therefore approached the notfor-profit to see if the value proposition between them could iterate and the activities between them become more collaborative ... currencies the farm had to offer; and because ofthe trust built through the history ofthe relationship, the not-for-profit has agreed to iterate the relationship In the first phase it will establish...
... the process, such as the number of meetings you have with prospects One ofthe primary benefits of using the Relationship Scorecard is that it provides you with a real-time indication of whether ... example, perhaps it’s the number ofcustomer inquiries per day, or the number of product demos conducted each week, or the number of people who enter your store each hour Bear in mind the best metric ... property (the knowledge coming out ofthe panel); (3) cash (for participation on the panel); and (4) access to customers (the software company and the PR agency’s other clients) In Figure 9.4, we...
... This is the beginning of Purposeful Collaboration 10 ❘ How You Do Business in the Era of Collaborative Business 197 To be successful in the era of collaborative business where everyone is a customer ... provide the greatest benefit and fastest return, and (2) reducing the risk of exhausting your valuable resources on wasteful resource sinks With the development ofthe Relationship Matrix and the ... Because as we all know, business begins in the mind In the age of collaborative business you must think from the perspective of everyone as a customer, that there is quantifiable and significant value...
... e.g the post title; the content ofthe post; the length ofthe post; the number of inbound links; the number of outbound links; the author (blogger) ofthe post; the number of comments; the tags ... to the action of other people The second form is the object of this paper that reflects the impact of influential on other individuals in the community As reviewed in [1], the identification of ... ofthe rest has references Then the hindex of this scientist is The common sense ofthe h-index is that it increases as the number of papers and citations accumulate, and thus it depends on the...
... understanding ofthe research topic Therefore, the most suitable method in this case, were the aim of our thesis is to indicate the importance ofcustomer based- brand equity on consumer perceptions of brand ... THE STUDY The thesis consists of five chapters The first chapter is the introductory part of this research and it talks about the objectives ofthe study and definition of key words The second ... indicate the importance ofcustomerbased brand equity on consumer perceptions of brand The purpose ofthe questionnaire is to help find out consumers opinion about the product and services of the...
... Pakistan, the loan size is not as per the expectation ofthe borrowers who requires the loan majorly for the inventory storage enhancement ofthe business Majority ofthe total respondents in both the ... respondents insisted that they are at the mercy ofthe MFIs and they not have any idea about the merits ofthe loan products They will have higher satisfaction and confidence if the said MFIs are supported ... wait for their increment at the end of each year On the other hand, lower income group running their own businesses are encouraged by MFIs to obtain loans as the capacity building ofthe enterprise...