intercultural communication in the global workplace ppt

... Global Selection 159 being used, often with the wrong clients, in the wrong way, and in inappropriate settings, it is worth assessing the current state of the art in developing tests In a ... followers within their own tribe, solidifying their local status, and increasing the appeal of working with the United States In contrast, nonmembers of the tribe were provided with little in the way ... Understanding industry language as well as acronyms and jargon unique to the organization Understanding the rules and principles that maintain the integrity of the organization Learning the organization’s

Ngày tải lên: 21/06/2014, 08:20

... brought into sharper focus by the recession, they highlight the general objective of optimizing present-day operations while investing in the innovation required to remain vital into the future In ... looking to the patriarch to make the final decision 224 Going Global The impact of relationships is also felt in the way that business is carried out In the Arab world, business is based predominantly ... attributed to the role of the parents The father is in essence the role model of the child and has been given the pedestal of leadership in the home The man (father and husband) is the keeper and

Ngày tải lên: 21/06/2014, 08:20

... population to 6.7% in 2001, they are again rising, reaching 7.1% in 2007 Global Selection 151 (Kingsbury, 2009) The dips in the early 2000s may reflect both the economy at the time and the fact that ... Multinational The position the person is applying for is as a manager in the Dutch company’s Tokyo office The report on the test results, which are held in the multinational’s Intranet server in the ... will be a continuing (and likely increasing) part of the global economy So for these reasons? ?the importance of getting it right with the HIPOs, strong social networks, the increasing diversity

Ngày tải lên: 21/06/2014, 08:20

... history, and having the leading business thinkers as their faculty The assumption is that by learning from the best, you can become 210 Going Global the best During the past 20 years, these executive ... liaising with the line manager, providing 360-degree feedback to the individual, and facilitating the integration with the team meeting This corporate resource helps the new manager navigate the internal ... of the responsibility for establishing and maintaining the relationship 192 Going Global Find a way to spend time together face-to-face, especially in the early days It’s recommended that the

Ngày tải lên: 21/06/2014, 08:20

... training and after the training, in order to determine whether the training is having the desired impact on trainee’s intercultural competence It is not enough to simply ask the trainees if they ... trainees could take part in basic language training to further develop their skills in viewing events from the perspective of the host culture Once trainees begin working in the other culture, they ... should be the focus in intercultural training efforts, especially if the intended trainees will be interacting in multiple cultures Best Practice 4: When Using Culture-Specific Training, Match the Design

Ngày tải lên: 21/06/2014, 08:20

... behaving in a particular manner, other Creating Infectious Change in Global Organizations 319 individuals are inclined to join in, especially in an ambiguous situation (Cialdini, 2001) There ... nutritional intake (Thaler & Sunstein, 2008) The more individuals can find their own way in the process of change (rather than being told), the more likely they are to ‘‘internalize’’ the behavior ... thinking’’ in the design, translation, administration, and interpretation of the global survey (Scott & Mastrangelo, 2006) must be matched by global thinking in the action phase of the project

Ngày tải lên: 21/06/2014, 08:20

... Hewlett-Packard only introduced the policy within the United States after trying it in its German division Interest in telecommuting grew in the 1970s due to the oil crisis in the United States ... greatly in? ??uence the professional practice of international assignee management in the future is in the strategic alignment of the practices with the way in which firms compete globally According ... taking the assignment, relative to the sacrifices and contributions they have made for their company during the assignment; and the greater the perceived equity, the greater the likelihood that they

Ngày tải lên: 21/06/2014, 08:20

... 290; 8: use integrated training approach, 284t, 290–291; 9: ensure learning occurs during training, 284t, 291– 292; 10: evaluation of intercultural competence training, 284t, 292 Intercultural ... training, 283t, 286–287; 4: culturespecific training, 283t, 287–288; 5: more complex training with complex assignments, 283t, 288–289; 6: individualize training, 284t, 289–290; 7: use guiding theoretical ... processes: 1: engaging in leadership, 52–54; 2: ensuring clear and meaningful communication, 54–55; 3: engaging in supportive behaviors, 55–56; 4: engaging in perspective taking and developing cultural

Ngày tải lên: 21/06/2014, 08:20

... when the people who will have to make the change and live with it are instrumental in identifying the problem and planning its solution.This is nothing more than common sense Being involved in pinpointing ... motivated to change.–They are sufficiently dissatisfied with the status quo that they are willing to make the effort and accept the risks involved with doing something new Even in the absence of a ... defining the business problem, is developing a solution to the problem.Here again employees should be involved A good example of this was seen in the case of Philips, the Dutch electronics giant In

Ngày tải lên: 21/06/2014, 08:20

... working with companies since the early Putting Communication to Work Communication played a big role in the successful change program that pulled Continental Airlines out of a nosedive in the ... announcement to keep employees in line with the effort Communication must be ongoing (See “Putting Communication to Work” for a story emphasizing the importance of ongoing communication. ) Here are ... productivity Explain why.–Employees are often left in the dark about the business reasons behind the change.You may have spent lots of time studying the problem and digging out the facts, but your

Ngày tải lên: 21/06/2014, 08:20

... Finally, inside managers can break free of their old formulas by imagining themselves as outsiders, as Intel’s executives did in decid- ing to abandon the memory business Intel had pioneered the ... change, think about their roles in the change initiative They probably aren’t the ones you'll want in key positions where ini- tiative and enthusiasm are needed Think, too, about how these individuals ... These include: explaining the urgent need to change, de- scribing how change will produce benefits for them, and finding new ways in which they can contribute People who do not re- spond to these

Ngày tải lên: 21/06/2014, 08:20

... people can take in gathering the strength to move on Re-anchor “Re-anchoring’’1s related to inventorying gains and losses Here, the in- dividual balances the emotional investment in essential work-related ... down their throats Rather, they prefer some empathy, and some understanding of what they are ex- periencing They are less interested in advice than in understanding and support The next two sections ... life during a period of flux Inventory the Gains and Losses Accepting strong emotions and acknowledging the importance of patience in dealing with change are vital; but so is developing objec-

Ngày tải lên: 21/06/2014, 08:20

... Managing Stress Levels What bothers the individuals on your team the most about the current changes in your workplace? What are the sources of the stress? How can you minimize or eliminate the ... - 4 Gathering and Sharing Information When was the last time you updated team members about the latest developments in the current change process? What were their specific concerns? List the most ... reputation in the business community, and in your industry in particular This Page Intentionally Left Blank Notes Chapter 1 1.–Michael Beer and Nitin Nohria, “Cracking the Code of

Ngày tải lên: 21/06/2014, 08:20

... exist in a unique combination that could not happen in a business working in a single location or within the same general geography. Merriam-Webster defines ‘ global ’ as ‘‘relating to, or involving the ... to the global workplace. Going Global outlines the best practices in the fi eld and is fi lled with down-to-earth advice from those who have worked in the fi eld. The book not only provides insightful ... On-Boarding in a Global Workplace 175 Mary Plunkett Part Three: Maximizing Performance in the Global Workplace 201 8 Developing Leadership in Global Organizations 203 Tommy Weir 9 Strategic Surveying...

Ngày tải lên: 21/06/2014, 08:20

... to their orga- nization by successfully navigating the complexities of a global organization, and in doing so they bring the business strategy to life for their employees. They understand the ... to navigate in these global waters. What Does It Mean to Be Global? Although we live in a globalized world, there are still challenges in defining a global organization. Think of global organiza- tions ... one of the most prolific authors in the field of international business for her work in global careers and global leadership development. Her academic publications include articles in the International...

Ngày tải lên: 20/06/2014, 20:20

... remain. There may be no further solution but to accept the situation by simply grinning and bearing it. International managers also need to keep in mind that there is often a logic behind the ... amongst the challenges that may be posed in enacting the other process variables. See Figure 3.1 for a visual illustration. Critical Process #1: Engaging in Leadership—Creating and Maintaining Coherence Leadership ... orientation. 48 Going Global be used by practitioners. These guidelines are grouped based on their temporal nature (that is, whether they occur before interaction, during interaction, or post interaction). What...

Ngày tải lên: 20/06/2014, 20:20

... spends time explaining their mission and work, and, after determining a fit, invites them to join their campus. This strategy has helped them tremendously in meeting talent demands. These examples demonstrate ... countries 104 Going Global issues may stand in the way. Assumptions tend to get challenged in a global environment. A case in point—one of the authors was responsible for creating a global employee ... example. The value of a performance management pro- cess is not in completing the forms but in setting the goals and having the performance discussion. Is the employee on track to achieve the goals?...

Ngày tải lên: 20/06/2014, 20:20

... Training Intercultural Competence 263 Didactic Training Approaches Didactic training refers to any training intervention that focuses on information giving. In other words, didactic training ... summarizes these findings. Intercultural Competence Training Outcomes The research on intercultural competence is abundant with studies examining the outcomes of various cultural training inter- ventions. ... typology for classifying various intercultural training approaches based on two core criteria: the training method and the training content. Training methods can be described as either didactic or...

Ngày tải lên: 20/06/2014, 20:20

... advantage is their brand reputation, history, and having the leading business thinkers as their faculty. The assumption is that by learning from the best, you can become On-Boarding in a Global Workplace ... resonate globally as their PART 3 Maximizing Performance in the Global Workplace CHAPTER 8 Developing Leadership in Global Organizations Tommy Weir Gone are the days of preparing for a single-country ... coach, internal (ideally the HR member of the on-boarding team) or external to the organization, facilitates the process by attending to the details outlined in the following Stakeholder Input...

Ngày tải lên: 21/06/2014, 07:20