... fishermen understandthe fish better than their competitors do.24Marketing Insightsfrom A to ZMarketing Insights from AtoZ80 Concepts Every Manager Needs To KnowPhilip KotlerJohn Wiley ... make changes with the new com-petition coming from low-fare airlines.Jack Welch at GE admonished his people: “DYB: Destroy your16Marketing Insightsfrom A to Zstruction equipment manufacturer. ... Taco Bell went from an in-store fast-food restaurant to “feed-ing people everywhere,” including kiosks, convenience stores,airports, and high schools.72Marketing Insightsfrom A to ZCEO,...
... Coke, Diet Coke with Lemon, Vanilla Coke, or12Marketing Insightsfrom A to ZClients wisely ask their agencies to come up with three ads, from mild to wild. But then the client typically settles ... media,including e-mail, faxes, telemarketers, digital magazines, in-store ad-4Marketing Insightsfrom A to Zyour employees who deliver a positive experience to the customers. Didthe brand ... its brand is supposedto mean. What should Sony mean, Burger King mean, Cadillac10Marketing Insightsfrom A to ZRichard Branson’s Virgin brand is about fun and creativity.These attributes are...
... venture inan endless race to find new customers. Companies must move from transaction marketing to relationship marketing.• From pursuing market share to pursuing customer share. Thebest way ... customers.• From marketing monologue to customer dialogue. You cancreate stronger relationships with customers by listening toand conversing with them than by only sending out one-way messages.• From ... Your company must decide where it standswith respect to each marketing trend.182Marketing Insightsfrom A to ZPlaytex, 87Pleasure revenge, 29Politics, 108Pollard, Bill, 58Popcorn, Faith,...
... com-petition coming from low-fare airlines.Jack Welch at GE admonished his people: “DYB: Destroy your16Marketing Insightsfrom A to ZA major source of ideas can come from futurists such as ... interest in, andpurchase of its various products and services. Companies use adver-18Marketing Insightsfrom A to Zompanies20It has been observed that there are four types of companies:1. Those ... they were made.Of course, new needs will emerge even if the old ones are satis-30Marketing Insightsfrom A to Zing the problem more carefully. Peter Drucker says that hisgreatest strength as...
... to move from a product-making fo-cus to a customer-owning focus. Companies must wake up to the factthat they have a new boss—the customer. If your people are not36Marketing Insightsfrom A ... shareand profitability.Marketing thinking is shifting from trying to maximize thecompany’s profit from each transaction to maximizing the profit from each relationship. Marketing’s future lies in ... into their forehead.”How do you know if you are doing a good job for the cus-38Marketing Insightsfrom A to Zmation on individual customers or dealers. The first company in eachof these respective...
... (RamonaE. F. Arnett)If the entrepreneur succeeds, the business grows. Comfort takes60Marketing Insightsfrom A to Zmployees57Your employees are your business! They can make or break your mar-keting ... crash, “Stock priceshave reached what looks like a permanently high plateau.”66Marketing Insightsfrom A to Zvarious departments. These objectives drive the planning processand carry incentives ... recipe for disaster.Investors want to see a growing top line; employees want to70Marketing Insightsfrom A to Zuarantees74Guarantees are getting more fashionable. Guarantees can be power-ful...
... costs compared to late-adopting competitors:92Marketing Insightsfrom A to Z• A business traveler checks into a hotel that knows from herrecord that she is a frequent traveler. The hotel ... greater sustainablecompetitive advantage can come from discontinuous innovation, al-beit at a much greater cost and risk. The risk comes from severalfacts: The technology is evolving, there ... answered that theywanted a PC, Palm, Walkman, wireless phone, or camcorder. Akio84Marketing Insightsfrom A to Z• Dell, by selling customized computers through low-costtelecommunications and...
... without some form of research, because youcan waste a lot of time and money.”118Marketing Insightsfrom A to ZIt would be good training for marketers to work in purchas-ing for a while to ... who are slow inanswering customer questions about their invoices. Marketers104Marketing Insightsfrom A to ZManagement must never relax its vigilance. Business is a race without a finishing ... company atrisk by staying indoors and not wandering out. In viewing the busi-ness from inside out rather than from outside in, they miss changes incustomers, competitors, and channels. They miss...
... and service improve-ments and conveying them to the appropriate departments.120Marketing Insightsfrom A to ZWhat marketing skills do marketers need in order to carry outtheir role? J. S. ... the ser-vice person arrived on time and fixed the product perfectly. For order134Marketing Insightsfrom A to ZGoals and Performance Measures• Percentage of new customers to average number ... to be the world’s best‘quick service restaurant.’ This means opening and run-124Marketing Insightsfrom A to ZNo positioning will work forever. As changes occur in con-sumers, competitors,...
... power from manufacturers to retailers is vividlycaptured by Bowling Green sales manager Kevin Price’s remark:“A decade ago, the retailer was a chihuahua nipping at the154Marketing Insightsfrom ... feedback time. Learning from customer reac-tions as soon as possible.2. Zero product improvement time. Continuously improving theproduct and service.144Marketing Insightsfrom A to Zecession ... describes the buying influences and rationales usedby key customer decision makers.158Marketing Insightsfrom A to Z3. Zero inventory. Carrying as little inventory as possible.4. Zero defects. Producing...
... conversations; from cold calls to efforts at rela-tionship building; and from knowing nothing about the prospect tomaking targeted, meaningful offers.180Marketing Insightsfrom A to Zconsultant ... value acompany receives from many of its sponsorship dollars. If you findthat it didn’t contribute much value, write it off as philanthropy.56170Marketing Insightsfrom A to Zonly industries ... “talking brochure.”There is the well-known story of the Stanley Works in which a164Marketing Insightsfrom A to ZBecause of the variety of sales promotion tools, marketers needexperience in knowing...
... partnership, a network, anextended enterprise. Competition today is increasingly between net-works, not companies. And your ability to spot faster, learn faster,and work faster as a network is ... few fish. The best fishermen understandthe fish better than their competitors do.24Marketing Insightsfrom A to Z3. Contract for creativity help. Go to Brighthouse in Atlanta,Faith Popcorn in ... descriptions of some of the leading creativity tech-niques that can be used in-house.28Marketing Insightsfrom A to ZCreativity Techniques• Modification analysis. With respect to some product orservice,...
... money and my time.Most ad agencies blame the lack of creativity on the client.2Marketing Insightsfrom A to ZTEAMFLY ... media,including e-mail, faxes, telemarketers, digital magazines, in-store ad-4Marketing Insightsfrom A to Zusiness-to-BusinessMarketing15Most marketing is business-to-business (B2B) marketing ... advertising.Don’t advertise the brand, live it. Ultimately the brand is built byBrands9Marketing Insights from A to Zrands8Everything is a brand: Coca-Cola, FedEx, Porsche, New York City,the United...
... Caffeine Free Coca-Cola Classic, Diet Coke, Diet Coke with Lemon, Vanilla Coke, or12Marketing Insightsfrom A to ZTEAMFLY ... money and my time.Most ad agencies blame the lack of creativity on the client.2Marketing Insightsfrom A to ZTEAMFLY ... interest in, andpurchase of its various products and services. Companies use adver-18Marketing Insightsfrom A to ZA company should never ignore its competitors. Stay alert.“Time spent in reconnaissance...