enhancing the user experience

... GOOD USER INTERFACE REDUCES USER SUPPORT REQUESTS Source: WHY HAVE ENTERPRISE SOFTWARE VENDORS #FAILED WITH USER EXPERIENCE? THE BUYER & THE USER ARE NOT THE SAME PERSON ENTERPRISE SOFTWARE USERS ... FOCUSED BIG IDEAS THE USER EXPERIENCE OF THE SOFTWARE THAT RUNS YOUR BUSINESS IS AS IMPORTANT AS ANY OTHER MAJOR TECHNOLOGY DECISION YOU MAKE THE ENTERPRISE IS BECOMING CONSUMERIZED EXPERIENCE DESIGN ... modified the “sports” model of some production car to get the fastest possible standing quarter mile You know how they did it? They cut off all the crap the manufacturer had bolted onto the car...

Ngày tải lên: 03/06/2014, 18:29

... we describe what users do? Visualise the experience • Show every step to complete a task • Show every click • Preview the experience - see and feel how everything flows together ... designing, communicating and evaluating user interfaces • • Getting feedback as early as possible Fast Prototyping life-cycle Prototyping life-cycle The more cycles the better Agile development mantra: ... Love: • Can show interactivity / flow • Good for simple interaction (links, buttons etc) • Experienced in the browser (correct context & scale) Hate: • HTML, CSS (and JS) knowledge necessary • Time...

Ngày tải lên: 11/07/2014, 12:30

... Novartis The focus of this study is on the user experience: How aware are patients of the causes of and cures for their diseases, and how well are they served by the healthcare providers in their ... that they are in the bottom quarter of earners in their countries, 21% that they are in the middle half, 41% that they are in the top quarter, and 19% preferred not to say In addition to the survey, ... and 30, 27% in their 30s, 26% in their 40s, 15% in their 50s, and 7% 60 or over As discussed in the text, the sample is better educated than the region’s population as a whole The maximum educational...

Ngày tải lên: 04/12/2015, 00:19

... entire user experience, the developers paid special attention to the sliding panel In the first round of testing, none of the six evaluators opened the panel When asked whether they had seen the ... During the evaluation session, you will record the start time of the task and the end time You then subtract the start time from the end time to calculate the time spent on the task by the participant ... on the part of the user They make the UI, and hence the system, less usable for its target users To help you identify the usability defects, we have listed some of their characteristics in the...

Ngày tải lên: 17/10/2013, 22:15

... into the table for the purposes of illustration For the example task, because the defect is related to the first action of the task and the task cannot be accomplished until the user chooses the ... Cause of the Usability Defect, if There Is One Severity Rating The user did The user was not sure not select the which menu item right menu item Options was in (Options) to initiate the task The menu ... the interaction for the expert user such that the system can cater to both the inexperienced and experienced users Allow the users to tailor frequent actions Aesthetic and minimalist design Dialogues...

Ngày tải lên: 20/10/2013, 16:15

... Accelerators – unseen by the novice user – may often speed up the interaction for the expert user such that the system can cater to both the inexperienced and experienced users Allow the users to tailor ... Privacy The system helps the user to protect personal or private information – that belonging to the user or to the user s clients 355 356 User Experience Re-Mastered: Your Guide to Getting the Right ... system and the real world The system speaks the users’ language, with words, phrases, and concepts familiar to the user rather than system-oriented terms Messages are based on the users’ real...

Ngày tải lên: 20/10/2013, 16:15

... each of the 17 concepts, the users were shown the four possible icons and asked to choose the one they preferred The subjective score for an icon was the user rating for the first test and the proportion ... further (Optional) The group votes on the best ideas and then prioritizes them further at the end of the session or at a separate session Two efficiency tests were conducted In the first test, users ... of users Figure 1.3 shows the user cube” of the three main dimensions6 along which users’ experience differs: experience with the system, with computers in general, and with the task domain The...

Ngày tải lên: 26/01/2014, 14:20

... from the pop-up menu,” the user must the following: Locate the pop-up menu named “Country” Move the cursor to the menu Press the mouse button Locate the appropriate country from the list Move the ... will be using the site, and how they interact with the other users of the site in the course of their overall job responsibilities? We need to consider the pages that a single user will navigate ... decomposing the user s tasks is iterative and involves the following steps: Identify the primary user goals List the steps that a user must perform to accomplish the goals Improve the procedure After the...

Ngày tải lên: 26/01/2014, 14:20

... INTERNAL USERS’ EYES The technique itself can open the eyes of internal users to the problems with the way the site is currently designed The participants from the Web project team (the internal users) ... CHAPTER When the participants had sorted all the cards, we gave them the colored cards and asked them to name each of their groups We also asked them to place the groups on the table in the approximate ... realize for themselves both that they could put themselves into the users’ frame and that, once in that frame, they could see how the users would want the site to be organized Letting the internal...

Ngày tải lên: 26/01/2014, 14:20

... buys It is the aspiration (and hopefully the reality) of the experience And despite being the best representation of what one gets with the product, unlike the preceding renderings, the bike is ... downplay, the value or importance of the other creative activities that are part and parcel of any of these other functions I am just not referring to these activities when I use the term “design.” THE ... a sketch is in the concept, not in the execution By the way, this doesn’t mean that they have no value or that you always dispose of them Rather, their value largely depends on their disposability...

Ngày tải lên: 26/01/2014, 14:20

... critical in keeping the personas in the lexicon over the long term Many of the senior executives still reference the Sales-Sleuth even though they can’t remember the name Sally (they replace Sally ... match their experience with these users Again, make revisions as appropriate to the personas so that they best fit the original data and your experts’ observations SHOW YOUR PERSONAS TO REAL USERS ... requirements define the user experience and usability requirements needed for user adoption of the software They are generally derived from any combination of the following: user research, task...

Ngày tải lên: 26/01/2014, 14:20

... ■ ■ How the Web pages are structured in relation to the tasks the users want to carry out and the natural organization of the information How to tell users where they are How to help users navigate ... browsing, the structure of the data will need to be reflected in the structure of the site, but this is not necessary if the users know precisely what they want For example, if the users of a ... mess up the use of the Back button Some users may fail to see the disclaimer Warns users that they are going to the external site but does not force them to locate a new window Text of the disclaimer...

Ngày tải lên: 26/01/2014, 14:20

... development: the coding, the marketing, the customer support All of the elements must come together Designing the iPhone User Experience will help you tackle the user experience part of the iPhone ... Norman, User experience design [abbreviated to UX or UE] deals with all aspects of the user s interaction with the product: how it’s perceived, learned, and used.”2 In the case of the iPhone, these ... of the user experience: the user interface, visual design, branding, accessibility, and localization Case studies are included throughout the book to illustrate how other companies approach user...

Ngày tải lên: 16/02/2014, 00:20

... assume that they understand the user well enough or that their interests are the same as their users’ interests, or they underestimate the significance of the role the product plays in their customers’ ... the scenes, which leave the user to wonder about the reliability of the product and the safety of the data he’s entrusting to it This, once again, injures the user s ability to benefit from the ... ensures that they avoid the simple little problems that break the fourth wall and remind the audience they’re in a theater watching a film—like when the boom mic briefly appears at the top of the frame,...

Ngày tải lên: 08/03/2014, 22:20

... users to navigate to the right URL; the website must contact the user wherever that user may be The paradigm has shifted from a website-centric model, where the website was at the center of the ... from the server If the server wants to send additional messages to the user after the data has been pulled down, it just waits and queues them up until the client makes another request The idea ... only the location of the Atom feeds The result of the active.users API call will give us various pieces of information about recently active users One of these fields will be the URL to the Atom...

Ngày tải lên: 28/04/2014, 15:50

... first is we had to know the differences bet ween these platforms (iPad, Android, Windows Phone, Blackberry) The second is that we had to understand how to make a great user experience across platforms ... you can make the argument that digital is better because you can carry around thousands of them with ease Thursday, January 12, 12 There were things that we needed to understand The first is ... Thursday, January 12, 12 What brings me here today is my day job As I was having this terrible experience with the library I was just starting in on my first Thursday, January 12, 12 HTML Thursday, January...

Ngày tải lên: 03/06/2014, 16:01

Ngày tải lên: 03/06/2014, 17:05

... “home” button These concrete interfaces are outside the scope of Cocoa Touch programming, but are notable in the overall UX (user experience) of the devices From the point of view of user experience ... that users see, click, and—in the case of Cocoa Touch—tilt, shake, or tap User interfaces are a big part of user experience They provide the face of your product, and often a bit more For the ... networking from the user interface objects in UIKit In other words, Foundation is the gateway to everything not explicitly part of the user interface As you’ll see in this book, user experience programming...

Ngày tải lên: 27/06/2014, 08:20

... as the device Further, in some ways the user s messaging address is more valuable to the user than the device itself, since it is a persistent method of contacting the user Not only is the user ... MOBILE USERS IN THE WILD 2.1.4 Sociable While mobile users are available to connection from people using the phone, they are also sociable with the people around them The other people in the restaurant ... laughter They decide to finish dinner and go discover the answer to the third question: ‘What is the title of the book being read by the statue on the West side of the Plaza near the theater?’...

Ngày tải lên: 27/06/2014, 09:20

... but are notable in the overall UX (user experience) of the devices From the point of view of user experience programmers, the hardware interface elements are separate from the touch interface ... that users see, click, and—in the case of Cocoa Touch—tilt, shake, or tap User interfaces are a big part of user experience They provide the face of your product, and often a bit more For the ... networking from the user interface objects in UIKit In other words, Foundation is the gateway to everything not explicitly part of the user interface As you’ll see in this book, user experience programming...

Ngày tải lên: 29/06/2014, 10:20