english for tourism and hospitality in higher education studies hans mol

... asking people to wait. A: Would you mind holding please? B: OK. A: May I put you on hold while I find out for you? B: That’s fine. A: Would you mind holding while I check that for ... For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good morning, Plaza Hotel. Leo speaking. ... name of the business and then your name. Finally, ask the caller how you can help them. For example: Good morning. Plaza Hotel. Leo speaking. How can I help you? Idioms and expressions ...

Ngày tải lên: 05/11/2012, 09:52

... the meaning and pronunciation of these words in your dictionary. credit card double repeat both expiry welcome 2. Vocabulary practice Write the correct word from the box above in each ... say _______________ 7? 6. Are you paying by __________ _________Professor Webber? 3. Language practice - Asking for Clarification Read the following short dialogues out loud. 1. A: ... repeat that please? A: 8869 6719 9908 6683 2. A: 0003 0078 2278 3308 B: Would you mind saying that again please? C: 0003 0078 2278 3308 3. A: 5526 4671 9802 8892 B: I’m sorry, I didn’t...

Ngày tải lên: 05/11/2012, 09:52

... the meaning and pronunciation of these words in your dictionary. reservation lovely lobby moment rear view quiet together not really facing I don’t mind like 2. Grammar Write in, on ... rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. 3. Jumbled sentences - Offering help. Rewrite the sentences with the words in the correct order. ... at in the space provided. 1. Your room is located ____ the front of the hotel. 2. The swimming pool is ____ the sixth floor. 3. There’s some meat ____ the fridge. 4. You will find...

Ngày tải lên: 05/11/2012, 09:52

... Look up the meaning and pronunciation of these words in your dictionary. anything else I’ll see to it right away iron tea-making facilities alarm clock kettle 2. Writing sentences – There ... ___________________________________________________________________________ 3. Matching – Both and just Match the first part of the conversation with the correct response. Practise saying them with your friends. 1. Would you mind waiting just a minute? a. ... a taxi. f. Both of the buses will be here in 10 minutes. Answers: 2. 1) There’s (some) tea and coffee in the cupboard 2) There are ten guests in the lobby. 3) There’s a car park at the rear...

Ngày tải lên: 05/11/2012, 09:52

... vocabulary Look up the meaning and pronunciation of these words in your dictionary. recommend very close restaurant famous (just) two doors down cabaret seafood within walking distance menu music ... answers in the spaces provided. Then check your answers. 1. Will lunch be served at 1 p.m.? Yes ______________. 2. Is there a bank nearby? Yes ______________. 3. Do you have tea-making ... Lotus. It is _____________ for its seafood. 4. If you ________ to listen to music while you eat, I ___________ the Pearl Garden Cabaret. 4. The Chant Practise saying this chant out loud....

Ngày tải lên: 05/11/2012, 09:52

... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. appetisers boiled coconut chicken chillies crispy dishes garlic ginger order popular quite hot ready ... Chicken is b quite filling. 3 The Stir Fry c with our guests. 4. The Steamed Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic. 3. ... sauce sounds steamed 2. Language Practice – Describing dishes Match the start of the sentence with the correct ending. Practise saying them with your friends. 1. The Crispy Fish is very...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining at ... is too cold. A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. ... phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right away....

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining at ... word instead of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the rising intonation at the end of the question. Read the following ... something to drink? w   u: like something to drink? Would you like to see a menu? Would you like to order now? Would you like steamed vegetables or rice with that? Would you like anything...

Ngày tải lên: 05/11/2012, 09:52

... the meaning and pronunciation of these words in your dictionary. cab cross find left major mall outside pleasure set shopping centre taxi traffic lights 2. Language Practice - Giving Directions ... Directions Without looking at the previous page, match the following directions with the correct diagram. After you have checked your answers, read them out loud. Then practice giving directions with ... Practise saying this chant out loud. Where to? Where to? Don’t worry, I know the way. Nice to meet you Nice to meet you Hope you enjoy your stay! Cafe Newsagent Restaurant Cinema Bank...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 10 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Joe: Taxi driver The story Mona and ... personal questions. For example, questions about age, marital status, income and family may be too personal for some Australians. Below are some model questions that are suitable for small talk. ... you from? How long will you be staying? Have you been here before? Do you enjoy travelling? What do you do? Is it difficult to find a job in your country? Do you like sport?...

Ngày tải lên: 05/11/2012, 09:52

... also been included. bathing costume (formal) bathers (informal) cossie (informal) jeans pyjamas (formal) p j’s (informal) jim jams (informal) shorts sunglasses (formal) ... when referring to a single item. “They are” or “they’re”, is used for two or more items or plural nouns. The following nouns are all plural in English. Some Australian slang, (informal language) ... Elementary English for Tourism and Hospitality LESSON 11 – Shopping STUDY NOTES Characters Mona: Guest Mai: Shop Assistant The story Mona is shopping for a shawl. She is...

Ngày tải lên: 05/11/2012, 09:52

... Then practice saying them. 1A: I can’t seem to find my card. I’ll just be a minute. B: No p __ __ __ __ __ __. 2A: I need to phone my friend to check if it’s OK. B: That’s fine. T __ __ __ ... this is taking so long. B: No w __ __ __ __ __ __. 4A: Can I just have a minute to think about it? B: C __ __ __ __ __ __ __ __. Take your time. 4. The Chant Practise saying this chant ... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. better box cashier credit (card) feel lovely nice receipt...

Ngày tải lên: 05/11/2012, 09:52

... examples below and check their meaning in your dictionary. Present and future Past Today Yesterday Tomorrow The day before yesterday In a couple of days Last week In a few days ... Elementary English for Tourism and Hospitality LESSON 13 – The Tour Guide STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack want to ... employ a tour guide. They ask Leo for a recommendation. Language Practice – If you like “If you like” is used to soften a suggestion. It can be used at the beginning or end of a sentence. Here...

Ngày tải lên: 05/11/2012, 09:52

... them with information. 3. A receptionist c. provides advice about holidays and takes bookings. 4. A kitchen hand d. cooks meals for guests. 5. A manager e. cleans and maintains rooms. ... the meaning and pronunciation of these words in your dictionary. allow assure brochures different explain follow management qualification spare tourism uniform wear 2. Vocabulary - Hospitality ... looking at the previous page, match the job with the correct description. 1. A chef a. greets guests, helps with enquiries and takes bookings. 2. A waiter b. takes guests on a tour and...

Ngày tải lên: 05/11/2012, 09:52

... vocabulary Look up the meaning and pronunciation of these words in your dictionary. animals anywhere colourful cruise dolphin harbour interest luck only parade reasonable something sunny sunset watch ... sentences from the key words below. Example: costumes / really / interesting The costumes are really interesting. 1. museum exciting exhibits ___________________________________________________________________________ ... you have in mind? The tour is on The tour is on The tour is on at nine. Suggested Answers: 2. 1) The tour is on at three this afternoon. 2) The festival opens tonight and goes for two days....

Ngày tải lên: 05/11/2012, 09:52

Ngày tải lên: 05/11/2012, 09:52

Ngày tải lên: 05/11/2012, 09:52

Ngày tải lên: 05/11/2012, 09:52

Ngày tải lên: 05/11/2012, 09:52

Ngày tải lên: 05/11/2012, 09:52