... of techniques to
apply in a particular situation depends on the nature of the datamining task,
the nature of the available data, and the skills and preferences of the data
miner.
Data mining ... cam-
paign by allowing fewer prospects to be contacted.
How did the mobile phone company get such scores? Bydata mining, of
course!
How DataMining Was Applied
Most datamining methods learn by ... that, on a technical level, the datamining effort is working and
the data is reasonably accurate. This can be quite comforting. If the dataand
the dataminingtechniques applied to it are powerful...
... Al-Attar, 1998, DataMining – Beyond Algorithms’, http://www.attar.com/tutor /mining. htm.
[2] Berry, J. A. Michael; Linoff, Gordon, 1997, DataMining Techniques: For Marketing, Sales, and
Customer ... of Data Set
(training and test set)
Filling the
empty cells
MUSAFinal Analysis
Is the Data Set
Complete?
Yes
No
Selection of complete
questionnaires
CUSTOMER SATISFACTION USING DATA MINING
TECHNIQUES
Nikolaos ... 1998, ‘A datamining application for issuing predictions, summarizing the data and
revealing interesting phenomena’, http://www.wizsoft.com/why.html.
[7] Mihelis G.; Grigoroudis E.; and Siskos...
... Al-Attar, 1998, DataMining – Beyond Algorithms’, http://www.attar.com/tutor /mining. htm.
[2] Berry, J. A. Michael; Linoff, Gordon, 1997, DataMining Techniques: For Marketing, Sales, and
Customer ... BASED DATAMINING TECHNIQUES
The objective of datamining is to extract valuable information from one’s data, to discover the ‘hidden
gold’. In Decision Support Management terminology, datamining ... one search for patterns of information in data (Parsaye, 1997).
Figure 2: Rule Induction process
Data miningtechniques are based on data retention anddata distillation. Rule induction models...
... cross cultural analysis
Managerial implications and recommendations
Style: scientific and statistical
-7-
18/01/2006
Ulrich Öfele
3. Methodology and Instruments:
Customer Satisfaction Survey ... which SatPers and
SatSett were originally derived
Restaurants: Burger King, Checkers, Kentucky Fried
Chicken, McDonald’s Taco Bell and Wendy’s (cross national)
Questions asked by student teams ... service quality and enhance growth
through increased consumerism
-2-
18/01/2006
Ulrich Öfele
Overview
:
1. Authors and outline of the text
2. Research objectives
3. Methodology and Instruments
4....
... Applications and Trends in DataMining 649
11.1 DataMining Applications 649
11.1.1 DataMining for Financial Data Analysis 649
11.1.2 DataMining for the Retail Industry 651
11.1.3 DataMining for ... Mining 667
11.3.4 DataMiningand Collaborative Filtering 670
11.4 Social Impacts of DataMining 675
11.4.1 Ubiquitous and Invisible DataMining 675
11.4.2 Data Mining, Privacy, andData Security ... Commercial DataMining Systems 663
11.3 Additional Themes on DataMining 665
11.3.1 Theoretical Foundations of DataMining 665
11.3.2 Statistical DataMining 666
11.3.3 Visual and Audio Data Mining...
... level
data, 96
publications
Building the Data Warehouse (Bill
Inmon), 474
Business Modeling andDataMining
(Dorian Pyle), 60
Data Preparation for DataMining
(Dorian Pyle), 75
The Data ...
Business Modeling andData Mining, 60
Data Preparation for Data Mining, 75
470643 bindex.qxd 3/8/04 11:08 AM Page 619
C
Index 619
calculations, probabilities, 133–135
call detail databases, 37 ...
discussed, 7
Data Preparation for DataMining
(Dorian Pyle), 75
The Data Warehouse Toolkit (Ralph
Kimball), 474
data warehousing
customer patterns, 5
for decision support, 13
discussed, 4
database...
... of techniques to
apply in a particular situation depends on the nature of the datamining task,
the nature of the available data, and the skills and preferences of the data
miner.
Data mining ... cam-
paign by allowing fewer prospects to be contacted.
How did the mobile phone company get such scores? Bydata mining, of
course!
How DataMining Was Applied
Most datamining methods learn by ... reports
System of record for data Copy of data
Descriptive and repetitive Creative
First, problems being addressed bydatamining differ from operational
problems—a datamining system does not seek...
... relationships suggest new hypotheses to test
and the datamining process begins all over again.
Lessons Learned
Data mining comes in two forms. Directed datamining involves searching
through historical ... independent of the data
470643 c04.qxd 3/8/04 11:10 AM Page 87
Data Mining Applications in
Marketing and Customer
Relationship Management
4
CHAPTER
Some people find dataminingtechniques interesting ... 75
Data Mining Methodology and Best Practices 75
like. Data preparation is such an important topic that our colleague Dorian
Pyle has written a book about it, Data Preparation for Data Mining...