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CUSTOMER SATISFACTION USING DATA MINING TECHNIQUES

... Akeel Al-Attar, 1998, Data Mining – Beyond Algorithms’, http://www.attar.com/tutor /mining. htm. [2] Berry, J. A. Michael; Linoff, Gordon, 1997, Data Mining Techniques: For Marketing, Sales, and Customer ... the Greek shipping sector. The main data set consists of 523 customers (test set: 100, training set: 423) and 5 criteria. Prediction level is quite satisfactory resulting that data mining techniques ... of Data Set (training and test set) Filling the empty cells MUSAFinal Analysis Is the Data Set Complete? Yes No Selection of complete questionnaires CUSTOMER SATISFACTION USING DATA MINING TECHNIQUES Nikolaos...

Ngày tải lên: 22/10/2013, 09:15

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Tài liệu CUSTOMER SATISFACTION USING DATA MINING TECHNIQUES ppt

... Akeel Al-Attar, 1998, Data Mining – Beyond Algorithms’, http://www.attar.com/tutor /mining. htm. [2] Berry, J. A. Michael; Linoff, Gordon, 1997, Data Mining Techniques: For Marketing, Sales, and Customer ... one search for patterns of information in data (Parsaye, 1997). Figure 2: Rule Induction process Data mining techniques are based on data retention and data distillation. Rule induction models ... DATA MINING TECHNIQUES The objective of data mining is to extract valuable information from one’s data, to discover the ‘hidden gold’. In Decision Support Management terminology, data mining can...

Ngày tải lên: 11/12/2013, 23:15

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Tài liệu CUSTOMER SATISFACTION USING DATA MINING TECHNIQUES pdf

... Marketing at the University of Glasgow, Glasgow, UK.  Mark M.H. Goode Lecturer in Marketing and Market Research, at Cardiff University, Cardiff, UK.  Luiz Moutinho Foundation Chair of Marketing ... were originally derived  Restaurants: Burger King, Checkers, Kentucky Fried Chicken, McDonald’s Taco Bell and Wendy’s (cross national)  Questions asked by student teams to customers immediately ... markets (ECSI, ACSI)  but: they do not provide information on a timely useful basis as needed by managers of business enterprises in highly charged, rapidly changing niche markets like the...

Ngày tải lên: 22/12/2013, 02:17

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Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management - Second Edition

... of techniques to apply in a particular situation depends on the nature of the data mining task, the nature of the available data, and the skills and preferences of the data miner. Data mining ... resolve these issues. Data mining can help make more informed decisions. It can suggest tests to make. Ultimately, though, the business needs What Is Data Mining? Data mining, as we use the ... The Role of Data Warehousing 4 The Role of Data Mining 5 The Role of the Customer Relationship Management Strategy 6 What Is Data Mining? 7 What Tasks Can Be Performed with Data Mining? 8 Classification...

Ngày tải lên: 07/04/2014, 11:16

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data mining techniques

... Applications and Trends in Data Mining 649 11.1 Data Mining Applications 649 11.1.1 Data Mining for Financial Data Analysis 649 11.1.2 Data Mining for the Retail Industry 651 11.1.3 Data Mining for the Telecommunication ... Motivated Data Mining? Why Is It Important? 1 1.2 So, What Is Data Mining? 5 1.3 Data Mining On What Kind of Data? 9 1.3.1 Relational Databases 10 1.3.2 Data Warehouses 12 1.3.3 Transactional Databases ... Classiﬁcation of Data Mining Systems 29 1.7 Data Mining Task Primitives 31 1.8 Integration of a Data Mining System with a Database or Data Warehouse System 34 1.9 Major Issues in Data Mining 36 vii Dedication To...

Ngày tải lên: 08/06/2014, 11:28

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John wiley sons data mining techniques for marketing sales_20 pptx

... variables, 554 KDD (knowledge discovery in databases), 8 Kimball, Ralph (The Data Warehouse Toolkit), 474 Kleinberg algorithm, link analysis, 332–333 K- means clustering, 354–358 knowledge discovery ... discussed, 7 Data Preparation for Data Mining (Dorian Pyle), 75 The Data Warehouse Toolkit (Ralph Kimball), 474 data warehousing customer patterns, 5 for decision support, 13 discussed, 4 database ... level data, 96 publications Building the Data Warehouse (Bill Inmon), 474 Business Modeling and Data Mining (Dorian Pyle), 60 Data Preparation for Data Mining (Dorian Pyle), 75 The Data...

Ngày tải lên: 21/06/2014, 04:20

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John wiley sons data mining techniques for marketing sales_2 pptx

... look at each factor in turn. Data Is Being Produced Data mining makes the most sense when there are large volumes of data. In fact, most data mining algorithms require large amounts of data ... of techniques to apply in a particular situation depends on the nature of the data mining task, the nature of the available data, and the skills and preferences of the data miner. Data mining ... resolve these issues. Data mining can help make more informed decisions. It can suggest tests to make. Ultimately, though, the business needs What Is Data Mining? Data mining, as we use the...

Ngày tải lên: 21/06/2014, 04:20

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John wiley sons data mining techniques for marketing sales_4 pdf

... 11:10 AM Page 97 Data Mining Applications 97 mining techniques used to generate the scores. It is worth noting, however, that many of the data mining techniques in this book can and have been ... Dorian Pyle has written a book about it, Data Preparation for Data Mining (Morgan Kaufmann 1999), which should be on the bookshelf of every data miner. In this book, these issues are addressed ... of personal data. Before planning to use houshold data for marketing, look into its availability in your market and the legal restrictions on making use of it. Household-level data can be used...

Ngày tải lên: 21/06/2014, 04:20

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John wiley sons data mining techniques for marketing sales_5 pdf

... of Statistics: Data Mining Using Familiar Tools 127 Looking at Discrete Values Much of the data used in data mining is discrete by nature, rather than continuous. Discrete data shows up in ... to be identified so the behavior of the market research participants is known. Most of the directed data mining techniques discussed in this book can be used to build a classification model ... is one way of taking several variables and converting them to similar ranges. This can be useful for several data mining techniques, such as clustering and neural net- works. Other uses of...

Ngày tải lên: 21/06/2014, 04:20

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John wiley sons data mining techniques for marketing sales_6 ppt

... in several areas: ■■ Data miners tend to ignore measurement error in raw data. ■■ Data miners assume that there is more than enough data and process- ing power. ■■ Data mining assumes dependency ... 11:11 AM Page 159 The Lure of Statistics: Data Mining Using Familiar Tools 159 statisticians use similar techniques to solve similar problems, the data mining approach differs from the standard ... potentially represent spurious patterns that might be picked up by data mining algorithms. One major difference between business data and scientific data is that the latter has many continuous values...