cisco unified ip ivr datasheet

... Example Not participating Wide Area Network Participating Hosts participating in a multicast begin receiving the data stream... this chapter: s IP Address Classes and Classful IP Routing s Variable-Length ... within a city, the TCP /IP address defines the location of a participating node within the network Each node in a TCP /IP network must possess an address to be able to participate within the network ... 494 497 110 _QoS_ Frwd 2/14/01 8:53 AM Page xxiii Foreword Administering Cisco QoS in IP Networks discusses IP Quality of Service (QoS) and how it applies to Enterprise and Service

Ngày tải lên: 04/07/2014, 20:05

... Queue Args 1 2 protocol appletalk 1 2 protocol ipx 1 3 protocol ip tcp port telnet 1 4 protocol ipx list 801 1 5 interface Ethernet0/0 1 6 protocol ip 1 1 byte-count 3000 1 2 byte-count 3000 ... Rosa(config)#access-list 100 deny ip any any Rosa(config)#end Rosa# Rosa#debug ip packet detail ? < 1-1 99> Access list Access list (expanded range) Rosa#debug ip packet detail 100 IP packet debugging ... CNTL/Z. Rosa(config)#priority-list 2 protocol ip high tcp telnet Rosa(config)#priority-list 2 protocol ip high list 101 Rosa(config)#priority-list 2 protocol ip medium gt 1000 Rosa(config)#priority-list

Ngày tải lên: 06/07/2014, 07:31

... in a point-to-point situation, or between multiple senders and multiple recipients (multicast). It is even possible for RSVP to negotiate a multipoint to single-point transmission. In any case, ... Protocol version 4 (IPv4) and the emerging Internet Protocol version 6 (IPv6). It is not a routing protocol.The path that it takes across the network is the same as other IP packets and is deter- ... real-time applications.An example would be delay-sensitive applications like Voice over IP (VoIP). On Cisco routers, guaranteed-rate services are imple- mented primarily with weighted fair queuing

Ngày tải lên: 06/07/2014, 07:31

... being used (allo- cated), issue the show ip rsvp interface command: Router1#show ip rsvp interface interface allocated i/f max flow max pct UDP IP UDP_IP UDP M/C Et2/0 0M 7500K 7500K 0 0 2 0 ... router1(config)#ip access-list extended Bronze router1(config-ext-nacl)#permit ip any any precedence immediate router1(config-ext-nacl)#ip access-list extended Silver router1(config-ext-nacl)#permit ip any ... class class-default bandwidth 31 ! ! ip access-list extended Gold permit ip any any precedence flash-override ip access-list extended Bronze permit ip any any precedence... parameters router1(config)#map-class

Ngày tải lên: 06/07/2014, 07:31

... deployed. But with the push for applications such as multicast, streaming multimedia, and Voice over IP (VoIP) the need for certain quality levels is more inherent. Especially because these types of applications ... are poured.The bucket has a hole at the bottom that lets packets drip out at a constant rate. In a network environment, the drip rate would be the speed of the interface serviced by that queue ... hole can let them drip out, the bucket slowly fills up. If too many packets drop in the bucket, the bucket may eventually overflow.Those packets are lost since they do not drip out of the bucket.

Ngày tải lên: 09/08/2014, 14:21

... Protocol Type Port Description Number Command EGP GRE ICMP IPINIP IPSec IP IP IP IP IP 8 47 ... IPSec IP IP IP IP IP 8 47 1 4 50, 51 egp gre icmp ipinip ipsec EIGRP IP 88 Exterior Gateway ... pure IP solution NBAR cannot be used... on VLAN interfaces Q: Can I use Cisco Content Networking and NBAR on my mixed protocol network to prioritize the IPX and SNA legacy traffic over IP ... Exterior Gateway Protocol Generic Routing Encapsulation Internet Control Message Protocol IP in IP IP Encapsulating Security Payload/ Authentication Header Enhanced Interior Gateway Routing

Ngày tải lên: 09/08/2014, 14:21

... provides support for multiple network protocols, such as IPv4, IPv6, and IPX, which allows it to carry network infor- mation for these protocols. In this form, BGP is known as Multiprotocol BGP (MBGP). ... RFC 1700.Through the multiprotocol extensions, BGP peers can, with a single peering session, exchange reachability information on multiple AFs, such as IPv4, IPv6, and IPX, ,as well as subAFs, ... KEEPALIVE Messages Sent Out Yes No Maximum # of Prefixes Exceeded Cisco only State Prefix Exceeded Cisco only State Shutdown No Yes “Clear IP BGP neighbor” Command Issued No No Yes No Neighbor Administratively

Ngày tải lên: 09/08/2014, 14:21

... speakers include what interface and IP address we will use to establish BGP neighbor relationships: ■ What AS numbers will be used for configuring BGP ■ What IP addresses will be used for configuring ... ASs strip the private AS number or numbers before communicating with the Internet. An example of stripping private AS numbers from the AS_Path will be given later in this chapter. The IP address ... relationships are dependent on directly connected interfaces; thus, the IP address of the adja- cent router interface involved in the connection is used to configure the neighbor relationship. Most

Ngày tải lên: 09/08/2014, 14:21

... www.wowebook.com xii Cisco Unified Contact Center Enterprise (UCCE) Queuing and Self-Service CVP Versus IP IVR 19 2 19 6 Cisco Unified IP IVR 19 7 IP IVR Call Flow 19 7 Cisco Unified ... Management Portal 9 Cisco Contact Center Portfolio 9 Cisco Unified Contact Center Express 11 Cisco Unified Contact Center Enterprise 11 Cisco Unified Contact Center Hosted 12 Cisco Unified Intelligent ... Enterprise (Unified CCE) and Cisco Unified Contact Center Hosted (Unified CCH), respectively Cisco System IPCC is renamed Cisco Unified System Contact Center Enterprise (Unified

Ngày tải lên: 12/08/2014, 14:21

... center Unified CM Cluster A Unified CM Cluster B M Side A M M M IVR M www @ Cisco Unified Contact Center Enterprise VoIP WAN V AWDB IP WVDB AW HDS Figure 3-3 UCCE IVR M M M M ... distributed... Figure 3-6 Unified CM Cluster UCCE Parent M M M IVR M M www @ Cisco Unified Contact Center Enterprise System PG or UCCX VoIP WAN M IVR www @ Cisco Unified Contact Center ... or when a low IVR port density is required. From the Library of www.wowebook.com ptg 14 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Customer Voice Portal Cisco Unified Customer

Ngày tải lên: 12/08/2014, 14:21

... ACD. Cisco UCCE 7.5 Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco Unified ... ■ GeoTel Enterprise IVR: The Enterprise IVR was not an actual IVR platform. Like the ACD functionality, GeoTel left IVR development to the IVR vendors. GeoTel pro- vided an IVR API to which the ... dialing became possible for IPCC customers using Cisco CallManager as a software-based dialer rather than requiring a hardware-based approach. Cisco IPCC 7.0 Skipping IPCC version 6.0, version

Ngày tải lên: 12/08/2014, 14:21

... script In addition... desktop operating system such as Windows XP Cisco Unified CCX Editor/CVP Studio If you are using Cisco Unified IP IVR or Cisco Customer Voice Portal (CVP), an IVR ... call to the terminating equipment, which in this case is a Cisco voice gateway. Step 3. The Cisco voice gateway notifies the Cisco Unified Communications Manager (Unified CM) server that a call ... such standard is Session Initiation Protocol (SIP) and, in particular, the use of SIP trunks. SIP Trunks A SIP trunk connection is essentially an IP WAN link provisioned by a service provider

Ngày tải lên: 12/08/2014, 14:21

... platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco offers two reporting packages—Cisco We b V i e w and Cisco Unified Intelligence Center. The Cisco UCCE platform ... formats. Cisco Unified Intelligence Center The Cisco Unified Intelligence Center (Unified IC or CUIC) is a relatively new addition to the UCCE product suite. Introduced in UCCE version 7.5 as Cisco Unified ... reporting metrics from multiple data sources rather than to generate multiple reports each from an independent source. Previously, multiple data sources also required multiple reporting interfaces,

Ngày tải lên: 12/08/2014, 14:21

... SIP JTAPI Codec support G.711 and G.729 simultaneously G.711 or G.729 Cisco Unified IP IVR The following sections examine the UCCE call flow and configuration when using Unified IP IVR. IP IVR ... ptg 198 Cisco Unified Contact Center Enterprise (UCCE) www. @ ICM V M M CUCM IP IVR UCCE 1 2 6 3 5a 5b 7 4 Figure 12-7 Cisco Unified IP IVR Call Flow Step 4. UCCE runs a call-routing script. In ... to an IP phone. Many early adopters of UCCE chose IP IVR as their IVR solution as this was the only IP- based IVR available at the time. There still remains a large deployment base of IP IVR,

Ngày tải lên: 12/08/2014, 14:21

... Handbook for Cisco Unified ICM/Contact Center Enterprise and Hosted (search for this title at Cisco.com) is a comprehensive document that details all the tables and their relationships for the Unified ... the Last Script Node When troubleshooting call flow problems, it is often useful to know at which part of the call script the call failed. In Script Editor, it is possible to enable script node ... However, Cisco has worked hard to develop a serviceability framework shared by all the From the Library of www.wowebook.com 248 Cisco Unified Contact Center Enterprise (UCCE) Unified

Ngày tải lên: 12/08/2014, 14:21

... helps... Cisco CallManager The CallManager Platform IP Telephony Protocols CallManager 3.x Clustering CallManager Hardware Cisco IP Phones Cisco Gateways Unity Voice-Mail/Unified Messaging ... Voice-Mail/Unified Messaging Solutions Exploring IP Telephony Applications Introducing Cisco s IP Telephony Applications Cisco Web Attendant Cisco IP SoftPhone Internet Communications Software ... multiple callers into a single multiway call The two types of multiparticipant voice calls supported by the Cisco CallManager are ad-hoc and meet-me Transcoding is the process of converting IP

Ngày tải lên: 14/08/2014, 04:21

... section Cisco IP Contact Center Cisco IP Contact Center (IPCC) is an IP telephony solution that allows call centers using IP telephony to receive regular POTS calls as well as IP ... 2 Cisco IP Phones Cisco IP telephones provide the end-user with an interface into the IP telephony architecture.There have been two generations of IP telephones produced by Cisco: ... Technologies Interaction Suite: Cisco Media Manager, Cisco Media Blender, Cisco E-Mail Manager, and Cisco Collaboration Server: s Cisco Media Manager works with Cisco Collaboration Server

Ngày tải lên: 14/08/2014, 04:21

... 5 IP/ VC 35 10 MCU IP/ VC 35 10 MCU IP Network The Cisco IP/ VC 35 20 Gateway can bond to a maximum of three... participants at 38 4 Kbps, 15 participants at 768 Kbps, 5 participants ... Calls Cisco 7200 50–100K 30 00 500 Cisco 36 60 25–100K 1800 250 Cisco 36 40 10–40K 1800 150 Cisco 36 20 10–15K 1800 75 Cisco 262x 5–10K 900 60 Cisco 261x 2–5K 900 60 Cisco ... over IP The IP/ VC 35 10 MCU is a multiparticipant video and data... applications during a conference call.The 35 40 AS has the same participant user limits as the MCU module The IP/ VC

Ngày tải lên: 14/08/2014, 04:21

... a Cisco AVVID Network Cisco IP- IVR The Cisco IP- IVR is, as the name implies, a Cisco Internet Protocol Interactive Voice Response (IP- IVR)... with customer queries? Cisco IPCC ... of how the Cisco IP- IVR fits into the IPCC The Cisco IP- IVR Solution can run on several different server platforms Currently, while co-resident with CallManager, the IP- IVR has the... ... AVVID Applications The IPCC solution, as just mentioned, is made up of a number of key components.These are: s Cisco CallManager software s Cisco IP- IVR software s Cisco Intelligent Contact

Ngày tải lên: 14/08/2014, 04:21

... are handled by the VIP whenever possible However, if DCEF does not have the... Switching Cisco Express Forwarding, IP fragmentation, Fast EtherChannel s VPN IP Security (IPSec), generic routing ... Chapter 8 • Advanced QoS for AVVID Environments Figure 8.7 RTP/UDP /IP Packet Headers 12 8 20 RTP UDP IP Header IP Data 5 CRTP IP Data The RTP compression process is shown in Figure 8.8.We ... is not strictly IP, you may not gain the benefit of the IP precedence weighting of WRED.WRED treats non -IP traffic as precedence 0, the lowest precedence.Therefore, non -IP traffic will be

Ngày tải lên: 14/08/2014, 04:21