... let them speak bout what they require • Watch effective salespeople or customers services personnel in action and you’ll see how they master the art of building rapport with their customers 2. 2 .2 ... for the inconvenience” I understand what you’re saying” • Thank the customer for highlighting the problem Let the customer know that the organisation encourages feedback and aim to please 2. 3 .2. Types ... CONTENTS 2. 1 Providing prompt service to customers 2. 2 Establishing a rapport with customers 2. 3 Handling customers complains 2. 4 Delivering high-quality service to...
Ngày tải lên: 23/10/2013, 20:15
... blank line and the document text follow Figure 2- 2 shows the transaction Figure 2- 2 A simple transaction Parsing the HTML The document is in HTML (as promised in the Content-type line) The browser ... about the document and about the server itself Then after a blank line, it returns the document The series of lines before the first blank line is called the response header, and the part after the ... tells the client how many bytes are in the entity body that follows the headers In this case, the entity body is 327 bytes long The sixth line specifies the most recent modification time of the...
Ngày tải lên: 26/01/2014, 07:20
Tài liệu Web Client Programming with Perl-Chapter 2: Demystifying the Browser-P2 doc
... The status code indicates the result of the request, and the reason phrase is a human-readable description of the status-code The response header tells the client about the configuration of the ... form rendered in the browser Let's fill out the form and submit it, as shown in Figure 2- 5 Figure 2- 5 Filling out the form After hitting the Done button, the browser connects to hypothetical.ora.com ... format The complete rundown of these transformations is covered in Appendix B At this point, the server processes the request by forwarding this information on to the CGI program The CGI program then...
Ngày tải lên: 26/01/2014, 07:20
Data Mining: Data Lecture Notes for Chapter 2 Introduction to Data Mining potx
... Distance point p1 p2 p3 p4 p1 p3 p4 p2 0 y 1 p1 p1 p2 p3 p4 x 2. 828 3.1 62 5.099 p2 2. 828 1.414 3.1 62 p3 3.1 62 1.414 p4 5.099 3.1 62 Distance Matrix © Tan,Steinbach, Kumar Introduction to Data Mining ... Introduction to Data Mining Two Sine Waves + Noise 22 Outliers Outliers are data objects with characteristics that are considerably different than most of the other data objects in the data set © ... to Data Mining Types of data sets Record – Data Matrix – Document Data – Transaction Data Graph – World Wide Web – Molecular Structures Ordered – Spatial Data – Temporal Data – Sequential Data...
Ngày tải lên: 15/03/2014, 09:20
Tài liệu C++ Lab 2 Sending the output to a printfile Data Types: Chapter 2 ppt
... these memory locations, only whole numbers within the range of - 327 68 to 327 67 can be stored //prompt and read dollar cout
Ngày tải lên: 20/02/2014, 08:20
ASSESSING the ACCURACY of REMOTELY SENSED DATA - CHAPTER 2 pptx
... reference data The rows usually are used to display the map labels or classified data generated from the remotely sensed data Thus, two labels from each sample are compared to one another: • Reference ... Reference data labels: the class label of the accuracy assessment site derived from data collected that is assumed to be correct; and • Classified data or map labels: the class label of the accuracy ... between ground estimates and the map ©1999 by CRC Press L986ch 02. fm Page Monday, May 21 , 20 01 11:34 AM Figure 2- 1 Example error matrix without regard for location The second epoch was relatively...
Ngày tải lên: 11/08/2014, 06:22
The Water Encyclopedia: Hydrologic Data and Internet Resources - Chapter 2 potx
... 495 ,22 4 5 02, 287 5 02, 287 Population-estimates urban (1000) Africa developing AGG_COUNTRIES 20 5,568 21 4 ,26 9 22 3,156 23 2 ,23 5 24 1, 525 25 1,050 26 0,846 27 0,9 32 281,347 29 2,111 20 5,568 21 4 ,26 9 22 3,156 23 2 ,23 5 ... 27 0,9 32 281,347 29 2,111 20 5,568 21 4 ,26 9 22 3,156 23 2 ,23 5 24 1, 525 25 1,050 26 0,846 27 0,9 32 281,347 29 2,111 303 ,24 5 303 ,24 5 The tables above are an example of the output produced by FAO STAT, in this case ... 1999 20 00 20 01 20 02 2003 Population-estimates rural (1000) Africa developing AGG_COUNTRIES 428 ,145 435,774 443,3 82 450,948 458,471 465,941 473,370 480,738 488,033 495 ,22 4 428 ,145 435,774 443,382...
Ngày tải lên: 11/08/2014, 21:21
Data Mining - Chapter 2
... Nội dung 2. 1 Tổng quan giai đoạn tiền xử lý liệu 2. 2 Tóm tắt mô tả liệu 2. 3 Làm liệu 2. 4 Tích hợp liệu 2. 5 Biến đổi liệu 2. 6 Thu giảm liệu 2. 7 Rời rạc hóa liệu 2. 8 Tạo phân ... Springer-Verlag, 20 06 [5] ZhaoHui Tang, Jamie MacLennan, Data Mining with SQL Server 20 05”, Wiley Publishing, 20 05 [6] Oracle, Data Mining Concepts”, B28 129 -01, 20 08 [7] Oracle, Data Mining ... price[j] nhỏ 14 2. 2 Tóm tắt mô tả liệu Các độ đo phân tán liệu Quartiles The second quartile (Q2): the 50th percentile (median) The first quartile (Q1): the 25 th percentile The third quartile...
Ngày tải lên: 23/01/2013, 22:17
2 Understanding the Oracle Data Guard Architecture
... standby databases • The operating system and platform architecture for the primary and standby databases must be the same • The operating system releases for the primary and standby databases ... different • If all databases are on the same system, verify that the OS allows you to mount more than one database with the same name 2- 3 Copyright © 20 06, Oracle All rights reserved Data Guard Operational ... Describe standby database modes 2- 2 Copyright © 20 06, Oracle All rights reserved Data Guard Operational Requirements: Hardware and Operating System • The hardware can be different for the primary...
Ngày tải lên: 26/10/2013, 20:15
Tài liệu Chapter 2 - Communicating over the Network CCNA Exploration 4.0 docx
... are: – The distance the media can successfully carry a signal – The environment in which the media is to be installed – The amount of data and the speed at which it must be transmitted – The cost ... Devices and their Role on the Network • • Intermediary devices to provide connectivity and to work behind the scenes to ensure that data flows across the network These devices connect the individual ... Devices and their Role on the Network • The network devices that people are most familiar with are called end devices These devices form the interface between the human network and the underlying...
Ngày tải lên: 12/12/2013, 14:15
Tài liệu Using Stored Procedures to Add, Modify, and Remove Rows from the Database phần 2 doc
... = new DataColumn[] { myDataTable.Columns["ProductID"] }; // step 2: use the Find() method to locate the DataRow // in the DataTable using the primary key value DataRow myEditDataRow = myDataTable.Rows.Find(productID); ... property of the DataTable myDataTable.PrimaryKey = new DataColumn[] { myDataTable.Columns["ProductID"] }; // step 2: use the Find() method to locate the DataRow DataRow myRemoveDataRow = myDataTable.Rows.Find(productID); ... to the database The AddProduct4() stored procedure is run to add the new row to the Products table, and the RowState of myNewDataRow changes to Unchanged Modifying a DataRow in a DataTable The...
Ngày tải lên: 14/12/2013, 13:15
Tài liệu luyện đọc tiếng anh qua các tác phẩm văn học--THE LITTLE PRINCESS Chapter 2 pptx
... knew that dolls could things, they would make them work So, perhaps, they have promised each other to keep it a secret If you stay in the room, Emily will just sit there and stare; but if you go ... "le pere" meant "the father," and "la mere" meant "the mother." Miss Minchin glanced toward her scrutinizingly "You look rather cross, Sara," she said "I am sorry you not like the idea of learning ... lessons are over you must make each other's acquaintance." The pupils bowed ceremoniously, and Sara made a little curtsy, and then they sat down and looked at each other again "Sara," said Miss Minchin...
Ngày tải lên: 14/12/2013, 21:15
Tài liệu LUYỆN ĐỌC TIẾNG ANH QUA TÁC PHẨM VĂN HỌC-THE ADVENTURES OF TOM SAWYER -CHAPTER 2 pdf
... them considerable money; but if they were -34- offered wages for the service, that would turn it into work and then they would resign The boy mused awhile over the substantial change which had ... attention to the steamboat Ben stared a moment and then said: "Hi- yi ! You're up a stump, ain't you!" No answer Tom surveyed his last touch with the eye of an artist, then he gave his brush another ... worked and sweated in the sun, the retired artist sat on a barrel in the shade close by, dangled his legs, munched his apple, and planned the slaughter of more innocents There was no lack of material;...
Ngày tải lên: 15/12/2013, 07:15
Tài liệu LUYỆN ĐỌC TIẾNG ANH QUA TÁC PHẨM VĂN HỌC-THE ADVENTURES OF HUCKLEBERRY FINN CHAPTER 2 pptx
... bushes, and Tom made everybody swear to keep the secret, and then showed them a hole in the hill, right in the thickest part of the bushes Then we lit the candles, and crawled in on our hands and ... lonesome As soon as Tom was back we cut along the path, around the garden fence, and by and by fetched up on the steep top of the hill the other side of the house Tom said he slipped Jim's hat off ... hain't he got a father?" says Tom Sawyer "Yes, he's got a father, but you can't never find him these days He used to lay drunk with the hogs in the tanyard, but he hain't been seen in these parts for...
Ngày tải lên: 15/12/2013, 09:15
Tài liệu The Insider’s Guide to PR: Chapter 2 DO YOU FIT THE BILL? ppt
... The Insider’s Guide to PR: Chapter ARE YOU CUT OUT TO BE A PR CONSULTANT? Imagine you’re working in a PR consultancy Do the following light-hearted quiz to determine whether you have the ... personality for the job Add up your answers (A, B or C) and read the results: On your way to work you pick up a newspaper What you read first? A: the “gossip” pages s B: the front page s C: the crossword ... and focus on the facts only s C: you blame your team mates for not doing enough preparation and leave it up to them to present s The presentation goes really well in the end, and the client asks...
Ngày tải lên: 23/12/2013, 00:15
Tài liệu Using the Data Form Wizard to Create a Windows Form phần 2 doc
... set the data binding for a control, you select the control in the form designer and expand the DataBindings properties in the Properties window You'll see these properties in the Data area of the ... column in a DataSet object, the value for that column is displayed in the control through the Text property in the DataBindings group The Text property in the DataBindings group sets the text displayed ... that the top part of the form shows the details for the row from the Customers table where the CustomerID is ALFKI; the bottom part of the form contains a DataGrid control that displays the rows...
Ngày tải lên: 24/12/2013, 01:17
Tài liệu DocBox the Definitive Guide-Chapter 2. Creating DocBook Documents pptx
... Foreword < /chapter> < /chapter> < /chapter> 2. 7 Making a Chapter Chapters, Prefaces, ... ]> These declarations form what is known as the internal subset The declarations stored in the file referenced by the public or system identifier in the DOCTYPE ... ]> These declarations form what is known as the internal subset The declarations stored in the file referenced by the public or system identifier in the DOCTYPE...
Ngày tải lên: 21/01/2014, 06:20
Tài liệu Art of Surface Interpolation-Chapter 2 The ABOS method ppt
... around the points XYZ, as the following figure indicates: 9 9 7 7 2 2 2 2 2 9 9 7 7 1 2 1 9 9 7 77 1 2 1 9 99 9 7 7 1 2 1 9 9 7 7 2 Number of circulations = values of matrix K 2 2 2 8 8 2 2 8 8 ... Minimum curvature method 23 Fig 2. 4.2c: Interpolation of the SHAPE data set using the Kriging method Fig 2. 4.2d: Interpolation of the SHAPE data set using the ABOS method 24 The resulting function ... map; RS =max { x2−x1 , y2− y1}/ Filter Dx the step of the grid in the x-direction; Dx= x2− x1/i1−1 Dy the step of the grid in the y-direction; Dx= y2− y1/ j1−1 Dmc the minimal Chebyshev...
Ngày tải lên: 21/01/2014, 07:20
Tài liệu The DataSet Class phần 2 ppt
... returns the name of the column, and myDataRow[myDataColumn], which returns the column value for the current row Note You'll see the details of the DataTable, DataRow, and DataColumn classes in Chapter ... a DataSet object DataSet myDataSet = new DataSet(); // open the database connection mySqlConnection.Open(); // use the Fill() method of the SqlDataAdapter object to // retrieve the rows from the ... Fill(DataSet myDataSet) int Fill(DataTable myDataTable) int Fill(DataSet myDataSet, string dataTableName) int Fill(DataSet myDataSet, int startRow, int numOfRows, string dataTableName) where dataTableName...
Ngày tải lên: 26/01/2014, 07:20