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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB.pdf

John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB.pdf

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... Intel as a time in the life of a business when its fundamentals are about to change.” Banks hadto make changes with the advent of automated teller machines(ATMs), and major airlines have to make ... manufacturer. Caterpillar’s brand personalitytriggers such associations as hardworking, resilient, tough, bold, and determined. So Caterpillar has been able to launch Cat jeans,sandals, sunglasses, watches, ... marketing. A companycan always outsource its manufacturing. What makes a companying the problem more carefully. Peter Drucker says that hisgreatest strength as a consultant is to be ignorant and ask...
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 1

John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 1

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... think that brands are well man-aged. Here is his plaint: “Brands do not have to die. They can bemurdered. And the marketing Draculas are draining the verylifeblood away from brands. Brands are ... votes.Great brands are the only route to sustained, above-averageprofitability. And great brands present emotional benefits, notjust rational benefits. Too many brand managers focus on rationalincentives ... thebathroom is large.How are brands built? It’s a mistake to think that advertisingbuilds the brand. Advertising only calls attention to the brand; itmight even create brand interest and brand...
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 10

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... persuasively as can a friend, acquaintance, past customer, or inde-pendent expert. Suppose you are planning to buy a PDA (personaldigital assistant) and you have seen all the ads for Palm, HP, and Sony. ... into mini-markets and your companynow has the capability of marketing to one customer at a time.• From owning assets to owning brands. Many companies are be-ginning to prefer owning brands to ... Deschamps and P. Ranganath Nayak, ProductJuggernauts: How Companies Mobilize to Generate a Stream ofMarket Winners (Boston: Harvard Business School Press, 1995).38. See Gary Hamel, Leading...
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 2

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... stay relevant and few are sustainable. Advantages are temporary. Increasingly, a com-pany wins not with a single advantage but by layering one advantageon top of another over time. The Japanese ... that a company wins by build-ing a relevant and sustainable competitive advantage.17Having a competitive advantage is like having a gun in a knife fight.This is true, but today most advantages ... brand personalitytriggers such associations as hardworking, resilient, tough, bold, and determined. So Caterpillar has been able to launch Cat jeans,sandals, sunglasses, watches, and toys, all...
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 3

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... this year but in your share ofthe customer’s mind and heart. Companies that make steady gains inmind share and heart share will inevitably make gains in market share and profitability.Marketing ... will.Companies must view the customer as a financial asset thatneeds to be managed and maximized like any other asset. Tom Peterssees customers as an “appreciating asset.” They are the company’smost ... in the pastwas based on style. It certainly wasn’t based on dependability,46Marketing Insights from A to Zsince most Jaguars had to be repaired frequently. An acquaintanceof mine always owned...
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 4

John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 4

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... rarelyfully penetrated. All markets consist of segments and niches. AmericanExpress recognized this and created the Corporate Card, the GoldCard, and the Platinum Card. To grow, a company can make foursegment ... Strategies71mage and Emotional Marketing76Companies are increasingly turning to image and emotional market-ing to win customer mind share and heart share. Although this hasgone on from the beginning ... company cre-ates a growing band of angry people bent on discrediting the com-pany to whoever will listen.Guarantees75(EVA), market capitalization, and cost of capital must be as familiarto...
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 5

John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 5

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... analysismanagement are being • Sales-to-expense achieved ratios• Financial analysis• Market-based scorecard analysis78Marketing Insights from A to Znnovation83Firms face a dilemma. ... between having superior profits and aver-age profits. Where is partners value? Loyal suppliers and distributorscan make a company, and disloyal ones can break a company. Where isknowledge and intellectual ... intellectual capital value? Patents, copyrights, trade-marks, and licenses can be one of the company’s major assets.No wonder there is often a huge gap between a company’s mar-ket capitalization and...
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 6

John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 6

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... in a company has a different agenda. The advertisingmanager sees the company’s salvation as being in more advertising;the sales manager wants more salespeople; the sales promotionmanager wants ... people. The marketers talk sales, market share, and margin, while the IT people talk COBOL, Java, Linus, and tetrabytes. The big mistake is when marketing asks IT todevelop a database marketing ... than to theirold customers. Thus a telecom company may offer brand-new hand-sets and a reduced-price call plan to attract new customers while oldcustomers are stuck with outdated handsets and...
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 7

John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 7

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... the graphical user interface, and the laser printer and yet it was Netscape, Apple, and Hewlett-Packard that made the money.If it takes more than three years to develop a new product, itmay not ... than anypaid-for ads.erformanceMeasurement133Marketers have traditionally focused on a company’s sales, market share, and margin to set its objectives and judge its performance. But gains ... ratherIngvard Kamprad, who founded IKEA, added another consid-eration: A new idea without an affordable price tag is never ac-ceptable.” Space Adventures offers to send you into space as anastronaut....
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 8

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... economies in particular,companies need to concentrate their investments in a smaller group ofpower brands that command a price premium, high loyalty, and a leading market share, and are stretchable ... thatlow-paid salespeople are expensive, and high-paid salespeople aremanufacturer’s heels a nuisance, yes, but only a minor irri-tant; you fed it and it went away. Today it’s a pit bull and ... Private brands make more money for retailers than nationalbrands. At one time, store brands were considered inferior to na-tional brands. Then along came President’s Choice introduced byCanada’s...
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John.Wiley.And.Sons.Marketing.Insights.From.A.To.Z.eBook-LiB - phần 9

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... with a cause that many people believe in, the company can enhance its cor-porate reputation, raise brand awareness, increase customer loyalty,build sales, and increase favorable press coverage.55Companies ... previ-ous brand. But many sales promotions only attract brand switcherslooking for a lower price, who naturally abandon the brand when an-other brand goes on sale. Sales promotions are less likely ... together, has races, and shares the Harley Davidson lifestyle with its HD leather jack-ets and clothing, watches, pens, watches, and restaurants.Companies have a unique strategy when (1) they have...
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