... customer satisfaction and loyalty in the private banking industry The International Journal of Bank Marketing, 31(4), 235-258 Santos, J R A (1999) Cronbach’s alpha: A tool for assessing the reliability ... methodology The study was carried out in Ho Chi Minh City using a sample of adults in working age Adults in working age have experience with bank services, because, nowadays, most of companies use salary ... Customers of mellat bank in kermanshah) International Journal of Academic Research in Economics and Management Sciences, 2(4), 1-14 Keating, B., Rugimbana, R and Quazi, A (2003), Differentiating between
Ngày tải lên: 09/04/2017, 10:32
... interviewing combining with online surveying, all of respondents who working at petroleum companies (e.g., staffs, team leaders, line managers and top managers), thus, data collecting also was ... abbreviations No Abbreviation Meaning AVE Average Variance Extracted CFA Confirmatory factor analysis CR Composite Reliability EEI Explicit ethics institutionalization EFA Exploratory factor analysis GDP ... CHAPTER 1.1 INTRODUCTION Research background Each organization has its own assets which contains two main components – labor and capital Capital is so important to the achievement of the business,
Ngày tải lên: 28/10/2019, 00:46
(LUẬN văn THẠC sĩ) the role of ethics institutionalization in influencing quality of work life and job satisfaction a study in vietnamese petroleum industry
... own assets which contains two main components – labor and capital Capital is so important to the achievement of the business, while labor is the vital factor for creating profits to it The labor ... results in an increase in job satisfaction and performance of employees, and at the same time, cause a decrease in both alienation and turnover intention From that, employees are willing to contribute ... download : skknchat@gmail.com List of abbreviations No Abbreviation Meaning AVE Average Variance Extracted CFA Confirmatory factor analysis CR Composite Reliability EEI Explicit ethics institutionalization
Ngày tải lên: 15/07/2022, 20:39
Call Center Services And Customer Loyalty - A Study In The Vietnamese Banking Industry.pdf
... foreign banks’ investment brings to commercial banks many opportunities and challenges Practitioners in the banking industry face a large number of complex challenges in the global marketplace (Malhotra ... methodology The study was carried out in Ho Chi Minh City using a sample of adults in working age Adults in working age have experience with bank services, because, nowadays, most of companies use salary ... (Malhotra and Mukherjee, 2004) First of all, competition in banking industry becomes fierce According to the terms at joining in WTO in 2006, the Vietnamese banking industry has opened for seven years
Ngày tải lên: 03/02/2023, 19:05
(Luận văn) the role of ethics institutionalization in influencing quality of work life and job satisfaction a study in vietnamese petroleum industry
... assets which contains two main components – ng hi labor and capital Capital is so important to the achievement of the business, while ep labor is the vital factor for creating profits to it The ... staffs, ad team leaders, line managers and top managers), thus, data collecting also was primary y th ju sources The hypothesized relationships were tested using structure modeling yi Findings – This ... out at many oil w and gas companies in Vietnam As the method is directly interviewing combining with n lo online surveying, all of respondents who working at petroleum companies (e.g., staffs, ad
Ngày tải lên: 15/08/2023, 15:12
Bank choice behavior, customer participation a study in the retail banking sector
... Extraction Method: Principal Axis Factoring a When factors are correlated, sums of squared loadings cannot be added to obtain a total variance 68 Pattern Matrixa Factor EA1 873 EA3 761 EA6 752 EA7 ... loyalty The empirical setting in this particular research is the retail banking sector in the transitional economy in Vietnam Contrary to the past, many customers are trying to use personal banking ... questionnaire, qualitative study, and main survey This chapter also presents how to collect data and analyze the data collected to test the research hypotheses proposed in chapter Chapter analyses data
Ngày tải lên: 04/06/2017, 21:20
The serial killers a study in the psychology of violence by colin wilson, donald seaman
... Muhammad, aged 41, and John Lee Malvo, aged 17, the older Afro-American, the younger Afro-Jamaican A member of the public had noticed a car parked for a long time in a road stop on the Virginia ... (Investigative Support Wing) and Administrator of the NCAVC, and Supervisory Special Agent John E Douglas, Criminal Investigative Analysis Programme Manager, for research facilities made available ... the late nineteenth century? As far as I have been able to determine, the answer is no At first I was inclined to believe that a French peasant named Martin Dumollard was an exception In the 1850s
Ngày tải lên: 22/04/2019, 14:07
Fuel Cells in the Automotive Industry
... defining a heat balance in the reactor, assuming that heat transfer takes place by conduction and convection Figure Simulated temperature profile in the heating jacket and in the core of a steam reforming ... larger in the core The heat is exchanged from the heating channels in the jacket, through the highly conductive jacket material, and into the core We can calculate the temperature profile by defining ... of a packed bed of sintered palladium catalysts Figure shows the simulated reaction distribution in a catalytic burner We can obtain the flow distribution by combining the mass balance with Darcy’s...
Ngày tải lên: 19/10/2013, 09:15
Philosophy in a New Key A Study in the Symbolism of Reason, Rite, and Art
... early Church Fathers and culminating in the great Scholastics But, at last, its generative ideas—sin and salvation, nature and grace, unity, infinity, and kingdom—had done their work Vast systems ... might arise, just as they occur in overt action; the white rat in a maze makes mistakes, and so does the trout who bites at a feather-and-silk fly In so complicated an organ as the human cortex, a ... mission that we regard it as the only important expressive act, and assume that all other activity must be practical in an animalian way, or else irrational—playful, or atavistic (residual) past recognition,...
Ngày tải lên: 14/03/2014, 17:25
AMERICAN HERO-MYTHS. A STUDY IN THE NATIVE RELIGIONS OF THE WESTERN CONTINENT potx
... nicety of the Qquichua in handling a metaphysical tenet Cay in Qquichua expresses the real being of things, the essentia; as, runap caynin, the being of the human race, humanity in the abstract; but ... may also occur in the same language In an Algonkin dialect missi wabu means "the great light of the dawn;" and a common large rabbit was called missabo; at some period the precise meaning of the ... the land, preceded by the dawn, which fades away as soon as the sun has risen Each day the sun disappears in these waters, to rise again from them the succeeding morning As the approach of the...
Ngày tải lên: 22/03/2014, 22:20
Career Opportunities in the Automotive Industry pot
... state examination Recent graduates can start the licensing process by taking the examination in two stages The initial Fundamentals of Engineering examination can be taken upon graduation; engineers ... taking the examination in two stages The initial Fundamentals of Engineering (FE) examination can be taken upon graduation; engineers who pass this examination are called Engineers in Training (EIT) ... experience, and successful completion of a state examination Recent graduates can start the licensing process by taking the examination in two stages The initial Fundamentals of Engineering (FE) examination...
Ngày tải lên: 29/07/2014, 03:20
A STUDY IN THE SELECTIVE POLYMORPHISM OF a AND b GLYCINE IN PURE AND MIXED SOLVENT
... activation energies These include the reaction pathways along the contour lines and the reaction pathways that traverse the free energy landscape Calculating such activation energies is nontrivial ... solvent plays an important role at the crystal interface, and has a strong influence on crystal shape However, it is not clear whether the solvent–solute interactions at an interface enhance or inhibit ... determining the viability of both processes and products Certain crystal polymorphs are disliked in commercial crystals because they give the crystalline mass a poor appearance; others make the...
Ngày tải lên: 10/09/2015, 09:11
A STUDY OF THE RELATIONSHIP BETWEEN CEO COMPENSATION AND FIRM PERFORMANCE IN THE US AIRLINE INDUSTRY 2002 2006
... mergers, and to distribute air routes to airline carriers Amid increasing concerns about air travel, Congress passed the Federal Aviation Act of 1958 that created the Federal Aviation Agency (FAA) ... “historically, airlines have failed at a much higher rate than most other types of businesses [and] the industry has the worst financial performance of any … major business sector” (p 2) Although the industry ... led to a decline in business travel for the major airline carriers According to Mann (2003), an airline industry consultant, it has always been presumed that demand for business air travel is...
Ngày tải lên: 11/09/2013, 11:44
a study on the impact of cost reduction measures in a chieving the competitive advantages in footwear industry
... functions of accounting Accounting always plays a vital role in organization’s business Almost all companies which are existing in the market today, need at least an accountants Nowadays, accounting becomes ... systematic financial transactions as well as financial information in order to help accountants and managers can prepare final financial and accounting statements The second function is to protect the ... provide information for management accounting and financial accounting Cost accounting is used to measure, analyzes and report financial as well as non-financial information that concern to the costs...
Ngày tải lên: 13/03/2014, 14:20
Khóa luận tốt nghiệp tiếng anh:THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN THE FOOD BEVERAGE INDUSTRY IN VIETNAM: A CASE STUDY IN THE SYSTEM THE GIOI NGHIENG 2305 RESTAURANTS
... Chinese cuisine, however, many areas in China, especially northern China, the products made from wheat, such as pasta and assorted dumplings (as mantou) is dominant, as opposed to southern China ... decisions and customer satisfaction in the food & beverage industry To find answers to these questions, the researchers began by learning about the history of the culinary industry in the world and the ... customer satisfaction as high Quality of service in the restaurant in Vietnam, especially in Hanoi and the northern provinces is quite different than the southern provinces and the restaurant chain...
Ngày tải lên: 05/07/2014, 10:08