a discussion about the quality of a tourist experience product
Managing tourism and hospitality services
... Gianna Moscardo And, to Barbara Eric Laws MANAGING TOURISM AND HOSPITALITY SERVICES Theory and International Applications Edited by BRUCE PRIDEAUX GIANNA MOSCARDO ERIC LAWS CABI is a trading name ... their preliminary study, that convention delegates placed greater emphasis on the quality of the product, the level of safety at a venue and a destination and the need for additional social activities ... 25) An example of a typical Finnish incentive product Diagrammatic summary of the research proposition The case-study regions Note: The region of L’Alcoia, Spain, forms part of the larger administrative...
Ngày tải lên: 08/05/2014, 11:35
English for Tourism and Hospitality 1
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary reservation book cost single certainly per night arrive just leave available require sure Language Point ... three? Certainly Certainly Just a minute please Answers: 1) Good morning, Plaza Hotel Leo speaking 2) Good morning, Plaza Hotel Leo speaking How can I help you? 1) Just a minute please 2) Would ... sure Language Point Complete the following sentences Use the models on the previous page to introduce yourself on the phone After you have checked your answers, read each sentence out loud Good...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 2
... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary credit card both double expiry repeat welcome Vocabulary practice Write the correct word from the box above ... above in each of the sentences When you have checked your answers, say them out loud _ to the Plaza Hotel Ms White Could you please tell me the _ date on your credit card Ms White? ... on the same card Ms White? Mr Webber, could you _ that please? Doctor Webber, did you say _ 7? Are you paying by _Professor Webber? Language practice - Asking for Clarification...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 3
... or at in the space provided Your room is located the front of the hotel The swimming pool is the sixth floor There’s some meat the fridge You will find the car park _ the rear of the ... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary reservation moment quiet facing lovely rear together I don’t mind lobby view not really like Grammar Write ... help you? Of course, of course Of course, Madam I’ll see what I can Answers: 1) at 2) on 3) in 4) at 5) in 6) on 1) Would you like someone to help you with your suitcases? 2) Is there anything...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 4
... Are there cups for tea? Yes, there’s a kettle And there are cups Is that OK? OK! Answers: 1) There’s (some) tea and coffee in the cupboard 2) There are ten guests in the lobby 3) There’s a car ... vocabulary Look up the meaning and pronunciation of these words in your dictionary anything else iron alarm clock I’ll see to it right away tea-making facilities kettle Writing sentences – There ... thanks We’re just waiting for someone Excuse me I need to book a taxi f Both of the buses will be here in 10 minutes The Chant Practise saying this chant out loud Is there a kettle? And are there...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 5
... Is there a bank nearby? Yes Do you have tea-making facilities in each room? Yes Have you got any rooms available on the 3rd floor? Yes Can I have the bill please? Yes ... suggest restaurant cabaret menu local imported Language Practice - Positive short answers Write possible answers in the spaces provided Then check your answers Will lunch be served at p.m.? Yes ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary recommend famous seafood music nearby very close (just) two doors down within walking distance decide...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 6
... The Stir Fry The Steamed Vegetables are enough for The Beef in Black Bean Sauce is a b c d e two people to share quite filling with our guests rather hot has mushrooms, tofu and garlic Language ... quite hot steamed Language Practice – Describing dishes Match the start of the sentence with the correct ending Practise saying them with your friends The Crispy Fish is very popular The Garlic Chicken ... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary appetisers chillies ginger ready boiled crispy order sauce coconut dishes popular sounds chicken garlic quite...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 7
... vocabulary Look up the meaning and pronunciation of these words in your dictionary alright everything mix up slight another inconvenience no worries sorry apologise mistake problem busy Vocabulary ... dishes the mixes guest the always up _ The Chant Practise saying this chant out loud Is there a problem? A problem with your pies? I apologise, apologise, I a- pol-o-gise! ... Complete the following sentences using the words from the box above After you have checked your answers, read each sentence out loud Is _ alright? I apologise for the I’m sorry about...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 8
... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary bill dessert menu change extra tip delicious glad towels Vocabulary Choose a correct word from the box above ... to complete the sentences Could I please see the _menu? The extra $2 was for the Thank you The Crispy Chicken was _ Could we have the _ now please? Language Practice – Would ... you like? Would you like? Coffee or tea? Thank you Thank you I’d like a cup of tea! Suggested answers: 1) dessert 2) towels 3) delicious 4) bill 1) Would you like to see a menu? 2) Would you like...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 9
... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary cab left outside shopping centre cross major pleasure taxi find mall set traffic lights Language Practice ... looking at the previous page, match the following directions with the correct diagram After you have checked your answers, read them out loud Then practice giving directions with a friend straight ahead ... straight ahead a down b c right d cross the street e between f left Newsagent g Shoe Shop Bank Cinema The Chant Practise saying this chant out loud Where to? Where to? Don’t worry, I know the way Nice...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 10
... vocabulary Look up the meaning and pronunciation of these words in your dictionary change here little stay driver keep long quick entrance know main worry Language Practice - Small talk Create ... _ Vocabulary Choose the correct word from the box at the top of this page to complete the sentences Not all of the words will be used How long would you like to _? The _to the museum ... in Main Street Thank you You can keep the _ How does it take to get there by train? The Chant Practise saying this chant out loud Where to? Where to? Don’t worry, I know the way Nice...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 11
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary cotton handmade price silk dollar mirror pure (to) suit expensive nice shawl try Language Practice – It ... Suggested Answers: 1) How much is the watch? It’s $80 2) How much are the sunglasses? They’re $60 3) How much are the bathers? They’re $130 1) nice 2) handmade 3) try 4) suit The shoes are very ... (it’s) or They are (they’re) Read the following key words and write a question and a response Use “It’s” or “They’re” in your answers Example: how / shawl / $55.50 How much is the shawl? It’s...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 12
... complete each of the sentences When you have checked your answers, say the dialogues with a friend A: That’s $150 How will you be paying for that? B: _, thank you A: Of course Would you like a ... vocabulary Look up the meaning and pronunciation of these words in your dictionary better cashier feel nice sign box credit (card) lovely receipt try Vocabulary Choose a word from the box above ... _ Language Practice - Patience phrases Write the missing letters to complete the following patience phrases Then practice saying them 2A: I need to phone my friend to check if it’s OK B: That’s...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 13
... b) Tuesday 11th June c) Friday 14th June The Chant Practise saying this chant out loud Excuse me Excuse me For just a minute please I’m available Available Available at three Suggested Answers: ... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary available excellent luck today bets group pleasure tomorrow business guide private tour Language Practice ... on sale in a few days (Today is Wednesday 12th June) a) Monday 10th June b) Thursday 13th June c) Saturday 15th June The guide will meet you next week (Today is Saturday 15th June) a) Monday 17th...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 14
... restaurant Bar staff g manages staff and tasks to be completed A travel agent h cleans the kitchen, washes the dishes and assists the chef i get drinks for guests A waiter A receptionist A room attendant ... tour and provides them with information c provides advice about holidays and takes bookings d cooks meals for guests A manager e cleans and maintains rooms A tour guide f serves people in a restaurant ... vocabulary Look up the meaning and pronunciation of these words in your dictionary allow explain spare assure follow tourism brochures management uniform different qualification wear Vocabulary...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 15
... tour is on at three this afternoon 2) The festival opens tonight and goes for two days 3) The parade starts at p.m on Friday 1) The museum has some exciting exhibits 2) The parade is always colourful ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary animals dolphin only sunny anywhere harbour parade sunset colourful interest reasonable watch cruise ... _ The Chant Practise saying this chant out loud What did you have? What did you have? What did you have in mind? The tour is on The tour is on The tour is on at nine Suggested Answers: 1) The...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 16
... _camera and wear comfortable shoes , we can watch the fireworks at 11 p.m The Chant Practise saying this chant out loud Then we can go Then we can go Then we can go to the ... traditional Language Practice Without looking at the previous page, insert a phrase from the box below to complete the itinerary after breakfast and then go to depending on how you feel finally ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary arrangements depend itinerary quay bring dinner kiosk sandwiches camera ferry parade temples chilly...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 17
... recommend watch Vocabulary Choose a word from the box above to complete each of the sentences When you have checked your answers, say them out loud Over there on the left, that’s where the ... vocabulary Look up the meaning and pronunciation of these words in your dictionary botanic comfortable inside night rope car full market outside step clear gardens monks president view colonial ... right the on there the see look temple you The Chant Practise saying this chant out loud That’s where That’s where That’s where the gardens are Be careful of...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 18
... seeds walnuts Language Practice – Asking for repetition and addressing a mistake Read the following key words and write a sentence to practice asking for repetition and addressing a mistake Example: ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary beautiful dolphin repeat sesame cake egg yolks save slowly careful hat say traditional delicious misunderstood ... / that _ Vocabulary Choose a word from the box in above to complete each of the sentences When you have checked your answers, say them out loud Is that a ...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 19
... over there She didn’t have a coat, so he gave her Are these ? I found them outside your room I gave them my brochure and they gave me _ Reading – An Australian legend Choose a word ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary brave fun longevity represent butterfly gate meet separated crab lantern nothing symbol emperor ... from the box to complete the story below aboriginal convict legend australia escaped people bush in police The Chant Practise saying this chant out loud If we get If we get If we get separated,...
Ngày tải lên: 05/11/2012, 09:52