3 8 suggestions for managers creating a more customer responsive culture

... I was fortunate enough to be able to attend a pilot program at the University of Iowa called the Advanced Placement Academy The Academy consisted of AP classes in English, History, Biology, and ... statewide advanced placement distance learning clearinghouse for all Wisconsin high schools The AP Consortium staff will: – Recruit AP teachers – Arrange for their summer training at UW-Madison or Lawrence ... University [Appleton] – Help principals and counselors make a wide range of AP distance learning courses available to their students – coordinate fiscal transactions required to participate NUTS...

Ngày tải lên: 15/01/2014, 15:59

... the leading companies are taking a hard look at some of the areas that can make customers walk away, such as the need for reliable delivery Working people can find it hard to be at home for a delivery, ... created separate divisions for areas such as web sales, meaning that integration across platforms can require a major company reorganisation and IT spend If companies deliver bad customer service, ... Somewhat below average Well below average Profitability 17 38 32 11 Revenue growth 14 37 34 12 Market share 18 31 34 12 Customer satisfaction 24 45 24 Customer loyalty 24 42 26 Do you agree or disagree...

Ngày tải lên: 04/12/2015, 00:04

... Module 8: Creating a Security Design for Authentication 13 When using LAN Manager and NTLM authentication protocols, consider: Removing LAN Manager password hashes LAN Manager password hashes are ... setting Additional reading For more information about smart cards, see the white papers, Smart Cards and Smart Card Logon, under Additional Reading on the Web page on the Student Materials CD For more ... NTLM or LAN Manager, and then attack the password hashes offline Threat is easily carried out with little skill required Both attacks enable an attacker to obtain a valid user account and password...

Ngày tải lên: 18/01/2014, 05:20

... resistance was back again at the $ 23. 80 area— the former confidence level The price moved to this level at 9:50 a. m and then dropped sharply to $ 23. 30—an area of resistance again If the buying had ... the half back again, because the continuation signal was given Or I could not add that half back and just let the remaining half that I had ride as the continuation signal was given 216 PART ... $157 /8 (trade entry) Placing a stop in this case was easy—any new low, and we had to admit that the downtrend was still there The closing of the trade was easy as well As a scalper I got my 3/ 8 point...

Ngày tải lên: 22/06/2014, 18:20

... individuals who lack a financial background As a result we had Dr Helfert conduct shareholder value creation classes for all senior managers and create a shareholder value course for all other salaried ... Valuation and Business Performance 35 7 Definitions of Value 35 8 Economic Value 35 8 Market Value 35 9 Book Value 36 0 Liquidation Value 36 0 Breakup Value 36 1 Reproduction Value 36 1 Collateral Value ... of Capital as a Cutoff Rate 31 8 Risk Categories 31 9 Cost of Capital in Multibusiness Companies 32 1 Multiple Rate Analysis 32 2 Key Issues 32 2 Analytical Support 32 4 Chapter 10 Analysis of Financing...

Ngày tải lên: 13/08/2013, 15:05

... (1991 :33 -34 ) shares the same view with Yalden, a syllabus is a plan of work to be taught in a particular course and is thus essentially for the teachers as a guideline and context for class content ... until the major part of the grammatical system has been learned The structural syllabus is very familiar to language teachers, and it has several advantages However, structural syllabus has its shortcomings ... appropriate forms for each type of communication Yalden (19 83 ) argues that with the notional syllabus we can avoid the difficulties of both grammatical and situational syllabuses, that is why it has...

Ngày tải lên: 07/09/2013, 13:19

... www.PerformanceAppraisal.com The PERFORMANCE APPRAISAL QUESTION and ANSWER BOOK Chapter The Importance of Performance Appraisal 1.1 What is ‘‘performance appraisal’’? Performance appraisal is a formal ... 27 29 32 32 34 36 37 39 41 42 44 44 46 48 Contents 3. 4 3. 5 3. 6 3. 7 3. 8 3. 9 3. 10 3. 11 3. 12 3. 13 3.14 3. 15 3. 16 How should I keep track of employees’ performance? Should I keep a journal? And should ... be hauled off to court for discrimination Although it’s easy to poke fun at performance appraisal (and the way performance appraisal is carried out by many managers and many organizations makes...

Ngày tải lên: 23/10/2013, 10:15

... in a digital dashboard Which information sections are available After analyzing users’ needs, the group that creates the digital dashboard can produce a base digital dashboard with a set of information ... Today has separate databinding tables for calendar, mail, and tasks After the page loads, the DataSource Controls collect the appropriate Outlook 2000 information and display it in the databinding ... create an Outlook Today page for sales and marketing employees, the accounting department, or senior management 36 Module 8: Creating a Digital Dashboard Using Databinding to Link a Table to a...

Ngày tải lên: 10/12/2013, 16:15

... replaces the %CalendarName% string with Calendar, so that the entry is processed as shown: 1=Calendar,calendar.htm,\ Module 3: Creating a Custom Team Folder Template 33 Creating a Template Data ... templates, create an administration folder, and register templates Creating a Folder Home Page Creating an Administration Folder Home Page Creating a Template Initialization File Registering a Custom ... Template Creating a View Tab Container Adding a Navigation Button There are times that you may want to add additional folders to your team project For example, you may want to include a conversation...

Ngày tải lên: 11/12/2013, 14:15

... individuals who lack a financial background As a result we had Dr Helfert conduct shareholder value creation classes for all senior managers and create a shareholder value course for all other salaried ... Valuation and Business Performance 35 7 Definitions of Value 35 8 Economic Value 35 8 Market Value 35 9 Book Value 36 0 Liquidation Value 36 0 Breakup Value 36 1 Reproduction Value 36 1 Collateral Value ... of Capital as a Cutoff Rate 31 8 Risk Categories 31 9 Cost of Capital in Multibusiness Companies 32 1 Multiple Rate Analysis 32 2 Key Issues 32 2 Analytical Support 32 4 Chapter 10 Analysis of Financing...

Ngày tải lên: 21/12/2013, 01:19

... Installer package by repackaging the application Repackaging an application means creating a Windows Installer package for that application based on the installation and configuration of the application ... Software Use a Third-Party Repackaging Use a Third-Party Repackaging Application to Repackage an Application to Repackage an Application Application Install the Package from Removable Install ... have a native Windows Installer package Take a Before Snapshot Take a Before Snapshot Install and Configure Install and Configure the Application the Application Take an After Snapshot Take an After...

Ngày tải lên: 21/12/2013, 05:18

... as quickly as at an online facility) Additional reading For more information about disaster recovery, see Data Security and Data Availability in the Administrative Authority – Part 2, at: http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/ ... internal network If data cables are accessible, attackers can tap into them or attach listening devices that gather network data Not all information is electronic For example, an attacker could read ... the room and extract an account database from a server by using a boot startup disk or CD The attacker could then perform a brute force attack on the password hashes in the database and access...

Ngày tải lên: 21/12/2013, 19:15

... physically attacks a computer’s hard disk, or a process in an organization omits the application of service packs before deployment Additional reading For more information about change management, ... models Manage risks Qualitative and quantitative risk analysis Phase Task Details Building Create policies and procedures for: Installing operating systems and software securely Enforcing baseline ... require For example, you can create a custom installation script for all Web servers and install the operating system on an isolated network by using installation media that is updated with the latest...

Ngày tải lên: 21/12/2013, 19:15

... Anyone who can manage an account can change the rights and permissions of the account or disable its use Anyone who can manage a password to an account can, at any time, access all of the information ... account passwords for non-System accounts are stored as LSA secrets, which an attacker can extract If the account is a domain account, an attacker who extracts the password from a computer can ... information that the account can access Who can obtain account information Account information often includes personal data, such as home addresses, birthdates, and telephone numbers Each account...

Ngày tải lên: 18/01/2014, 05:20

... that your organization retains data and how you use redundant hardware and hardware replacement schedules to protect against loss of data due to hardware failure Additional reading For more information ... points Data is vulnerable to threats from both external and internal attackers For example: External attacker scenario An external attacker steals a laptop from an employee’s car Using a floppy ... the attacker replaces the password of the Administrator account in the local Security Accounts Manager (SAM) database The attacker then logs on to the laptop as Administrator and accesses the data...

Ngày tải lên: 18/01/2014, 05:20

... your answers as a class 20 Module 10: Creating a Security Design for Data Transmission Lab A: Designing Security for Data Transmission Lab Questions and Answers Answers may vary The following are ... infrastructure (PKI) and a Remote Authentication Dial-In User Service (RADIUS) infrastructure Additional reading For more information about data transmission protocols for the application layer, ... of traffic For example, an attacker who wants to gain knowledge about data as it is transmitted can passively monitor the network from within an organization This type of attack reveals data but...

Ngày tải lên: 18/01/2014, 05:20

... points Assets are vulnerable to threats from both external and internal attackers For example: External attacker scenario An external attacker runs a series of port scans on a network The attacker ... recently deployed a Web server so that employees can retrieve their e-mail messages The IT manager has asked you to explain how a Land attack and a SYN flood attack (or SYN-ACK attack) can prevent users ... remain half open The attacker repeatedly changes the spoofed source address on each new packet that is sent to generate additional traffic and deny legitimate traffic An attacker could use a SYN-ACK...

Ngày tải lên: 18/01/2014, 05:20

... individuals who lack a financial background As a result we had Dr Helfert conduct shareholder value creation classes for all senior managers and create a shareholder value course for all other salaried ... Valuation and Business Performance 35 7 Definitions of Value 35 8 Economic Value 35 8 Market Value 35 9 Book Value 36 0 Liquidation Value 36 0 Breakup Value 36 1 Reproduction Value 36 1 Collateral Value ... of Capital as a Cutoff Rate 31 8 Risk Categories 31 9 Cost of Capital in Multibusiness Companies 32 1 Multiple Rate Analysis 32 2 Key Issues 32 2 Analytical Support 32 4 Chapter 10 Analysis of Financing...

Ngày tải lên: 24/01/2014, 00:20