#0073 Crisis Management

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#0073 Crisis Management

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In preparing for emergency response, which are the two most important elements? The ISM Code and the Safety Management System The safety requirements of the USCG and the company The design and layout of the ship Emergency plans and drills Which of the following is most likely to influence changes to emergency plans and procedures? The ISM Code MARPOL 73/78 The design and layout of the ship The safety requirements of the USCG Which is the most important factor in the safety awareness of the ships crew? The level of emergency-preparedness The safety awareness of the senior officers The shipboard training provided The quality of emergency drills What is the most important factor in the master's ability to make good decisions in an emergency? Input from company personnel Feedback from the crew Planning of emergency procedures Following safety regulations The Safety Management Manual contains checklists that are: to be used when crewmembers feel especially stressed in emergencies clear, concise summaries of all action items in the emergency plan clear, concise summaries of critical action items in the emergency plan detailed descriptions of action items most easily forgotten in emergencies A company must update its Safety Management System and Manual: whenever regulations change at least once every months at least once every 12 months at least once every 18 months Describe how Captain Smith demonstrated for Titanic crewmembers the principle of leading by example: His rank and his years of service were enough to ensure respect He wasn't to blame for the collision because he wasn't on the bridge Throughout the crisis, he was calm, decisive, and approachable His order to board women and children first was admirable During the Morro Castle crisis, crewmembers showed a complete failure to deal with the emergency What caused them to abdicate their safety roles? No lifeboat drills for passengers Inadequate fire-fighting training Inadequate fire-fighting provisions Lack of leadership Which statement about stress is correct? An example of stress is a shipboard fire Stress is an unusual reaction to a threatening situation Individuals in a shipboard emergency experience different levels of stress Stress interferes with an individual's ability to respond to a threat A moderate level of stress provides which useful function in an emergency? To slow down the heart rate to conserve energy To slow down the thought processes to ensure a thorough assessment of the threat To immobilize the individual until he has decided upon the best course of action To prepare for peak performance that will improve the chances of survival What is the best strategy for reducing passenger stress in an emergency? Try to resolve the emergency without notifying the passengers Inform the passengers only if evacuation becomes necessary Give passengers information as soon as possible Tell passengers something that will make them feel secure Studies of shipboard emergencies show that many passengers not read or remember safety information As an officer, how can you best compensate for this fact? Prior to departure, provide passengers with a good safety video Ensure that printed safety information onboard is of the highest quality In an emergency, repeatedly tell passengers what's happening, what's being done, and what they should Post large, graphic safety signs conspicuously throughout the ship Which of the following approaches is more likely to encourage feedback from the passengers? Passengers should be encouraged to report unusual situations to an officer because the crew are focused on performing their routine duties Passengers should not be encouraged to report unusual situations because this can cause them to doubt the safety of the ship The crew should calm passengers by explaining that their safety concerns are unfounded The safety awareness of the crew and the delivery of safety information are the best ways to encourage passengers to report unusual situations In an emergency, if passengers receive clear, direct communications, what result can be expected? Passenger stress is increased Passenger cooperation is increased Passengers are more likely to panic Messages don't have to be repeated ...During the Morro Castle crisis, crewmembers showed a complete failure to deal with the emergency What caused them to abdicate

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