First, identify a service that you think needs improvement. Provide a short description. Identify the problem in reference to theory. 2. Research the service and problem. – a) Including what users think and feel about the existing service. – b) Desk research what can you fnd out about your issue 3. Defne target markets and user personas. – a) Building personas – b) Building empathy with your personas 4. Brainstorm solutions. – a) Ideas generation – b) Filtering ideas – c) Building a solution 5. Develop and test low f prototype (you do not need to produce your solution; you need to have thought it through in suffcient detail to be able to explain your idea to users in order to complete the next step). – a) Test with users – b) Obtain feedback – c) Modify prototype taking into account the feedback you have received and your own ideas 6. Test and evaluate hif prototype (a more detailed concept as close to the actual solution you propose as possible). – a) Test with users in class presentation – b) Obtain feedback – c) Modify prototype taking into account the feedback you have received and your own ideas about what is feasible and appropriate 7. Design a better service. With reference to academic research justify why this is an improvement.
SE_ Assessment 2_Service Concept Report by Ngoc Bao Nhi Le Submission date: 18-Nov-2021 11:48PM (UTC+1100) Submission ID: 1706531830 File name: SE_Assessment_2 official_draft_3.pdf (1.13M) Word count: 4678 Character count: 24910 1 SE_ Assessment 2_Service Concept Report ORIGINALITY REPORT 1% % SIMILARITY INDEX INTERNET SOURCES 1% 3% PUBLICATIONS STUDENT PAPERS PRIMARY SOURCES Submitted to University of Western Sydney 1% Submitted to Bridgepoint Education 1% Submitted to American Public University System 1% Submitted to Da Nang University of Economics 1% Student Paper Student Paper Student Paper Student Paper www.semanticscholar.org