www.downloadslide.net www.downloadslide.net Full-Circle Learning MyLab™: Learning Full Circle for Marketing, Management, Business Communication, Intro to Business, and MIS BEFORE CLASS DSM's, pre-lecture homework, eText AFTER CLASS Writing Space,Video Cases, Quizzes/Tests MyLab Decision Sims,Videos, and Learning Catalytics DURING CLASS www.downloadslide.net MyMISLab : Improves Student Engagement Before, During, and After Class ™ Prep and Engagement • Video exercises – engaging videos that bring business concepts to life and explore business topics related to the theory students are learning in class Quizzes then assess students’ comprehension of the concepts covered in each video • Learning Catalytics – a “bring your own device” student engagement, assessment, and classroom intelligence system helps instructors analyze students’ critical-thinking skills during lecture • Dynamic Study Modules (DSMs) – through adaptive learning, students get personalized guidance where and when they need it most, creating greater engagement, improving knowledge retention, and supporting subject-matter mastery Also available on mobile devices • Business Today – bring current events alive in your classroom with videos, discussion questions, and author blogs Be sure to check back often, this section changes daily • Decision-making simulations – place your students in the role of a key decision-maker.The simulation will change and branch based on the decisions students make, providing a variation of scenario paths Upon completion of each simulation, students receive a grade, as well as a detailed report of the choices they made during the simulation and the associated consequences of those decisions Decision Making Critical Thinking • Writing Space – better writers make great learners—who perform better in their courses Providing a single location to develop and assess concept mastery and critical thinking, the Writing Space offers automatic graded, assisted graded, and create your own writing assignments, allowing you to exchange personalized feedback with students quickly and easily Writing Space can also check students’ work for improper citation or plagiarism by comparing it against the world’s most accurate text comparison database available from Turnitin • Additional Features – included with the MyLab are a powerful homework and test manager, robust gradebook tracking, comprehensive online course content, and easily scalable and shareable content http://www.pearsonmylabandmastering.com www.downloadslide.net Dear Student, College is a fun time in your life You’ve experienced the freedom of living on your own, made new friends, and enjoyed once-in-a-lifetime experiences However, at this point in your college career you’ve begun to realize that a life transition is on your horizon You will graduate and you will need to find a career, not just another job Now is the time for you to start thinking about that career and how to prepare for it Most students say they want a successful career But defining successful is different for each person Most students want an exciting, stable, well-paying job You owe it to yourself to think about what that job is and how you’re going to get it Which jobs pay the salary you want? Are some jobs more stable than others? What type of work you want to for the next 40 years? This MIS course is important for answering those questions Over time, technology creates new jobs examples today are mobile application developers, social media analysts, information security specialists, business intelligence analysts, and data architects, to consider just a few jobs that didn’t exist 20, even 10, years ago Similarly, the best jobs 20 years from now probably don’t currently exist The trick to turning information systems to your advantage is getting ahead of their effect During your career, you will find many opportunities for the innovative application of information systems in business and government, but only if you know how to look for them Once found, those opportunities become your opportunities when you—as a skilled, creative, non-routine problem solver—apply emerging technology to facilitate your organization’s strategy This is true whether your job is in marketing, operations, sales, accounting, finance, entrepreneurship, or another discipline Using technology in innovative ways enabled superstars like Steve Jobs, Bill Gates, Larry Ellison, Mark Zuckerberg, Larry Page, Sergey Brin, and Jeff Bezos to earn billions and revolutionize commerce You may not be such a superstar, but you can exceed beyond your expectations by applying the knowledge you learn in this class Congratulations on deciding to study business Use this course to help you obtain and then thrive in an interesting and rewarding career Learn more than just the MIS terminology; understand the ways information systems are transforming business and the many, many ways you can participate in that transformation In this endeavor, we wish you, a future business professional, the very best success! David Kroenke & Randy Boyle www.downloadslide.net The Guides Each chapter includes three unique guides that focus on current issues in information systems In each chapter, one of the guides focuses on an ethical issue in business, and the second focuses on security The third guide addresses the application of the chapter’s contents to some other dimension of business The content of each guide is designed to stimulate thought, discussion, and active participation in order to help you develop your problem-solving skills and become a better business professional Chapter Chapter Ethics: Ethics and Professional Responsibility 20 Security: Passwords and Password Etiquette 24 Guide: Five-Component Careers 26 Ethics: Dialing for Dollars 266 Security: One-Stop Shopping 280 Guide: ERP and the Standard, Standard Blueprint 282 Chapter Chapter Ethics: I Know What’s Better, Really 56 Security: Securing Collaboration 68 Guide: Egocentric Versus Empathetic Thinking 70 Ethics: Social Marketing? Or Lying? 310 Security: Securing Social Recruiting 326 Guide: Developing Your Personal Brand 328 Chapter Chapter Ethics: Yikes! Bikes 86 Security: Differentiating on Security 100 Guide: Your Personal Competitive Advantage 102 Ethics: Unseen Cyberazzi 352 Security: Semantic Security 374 Guide: Data Mining in the Real World 376 Chapter 10 Chapter Ethics: Showrooming: The Consequences Security: Anatomy of a Heartbleed 150 Guide: Keeping Up to Speed 152 Ethics: Securing Privacy 402 Security: A Look Through NSA’s PRISM 418 Guide: Phishing for Credit Cards, Identifying Numbers, Bank Accounts 420 140 Chapter 11 Chapter Ethics: Querying Inequality? 168 Security: Theft by SQL Injection 190 Guide: Immanuel Kant, Data Modeler 192 Ethics: Using the Corporate Computer 436 Security: Are We Protecting Them from Me or Me from Them? 446 Guide: Is Outsourcing Fool’s Gold? 448 Chapter Chapter 12 Ethics: Cloudy Profit? 212 Security: Storm Clouds 238 Guide: Is It Spying or Just Good Management? Ethics: Estimation Ethics 470 Security: Psst There’s Another Way, You Know Guide: The Final, Final Word 494 240 492 www.downloadslide.net Learning Aids for Students We have structured this book so you can maximize the benefit from the time you spend reading it As shown in the following table, each chapter includes various learning aids to help you succeed in this course Resource Description Benefit Example Guides Each chapter includes three guides that focus on current issues in information systems One addresses ethics, one addresses security, and the third addresses other business topics Stimulate thought and discussion Address ethics and security once per chapter Help develop your problem-solving skills Chapter 5, Ethics Guide: Querying Inequality? Chapter 8, Security Guide: Securing Social Recruiting Chapter 9, Guide: Data Mining in the Real World Chapter Introduction Business Example Each chapter begins with a description of a business situation that motivates the need for the chapter’s contents We focus on two different businesses over the course of the text: AllRoad Parts, an online vendor of offroad vehicle parts, and PRIDE, a cloud-based, healthcare start-up opportunity Understand the relevance of the chapter’s content by applying it to a business situation Chapter 9, opening vignette: Business Intelligence Systems and PRIDE Query-Based Chapter Format Each chapter starts with a list of questions, and each major heading is a question The Active Review contains tasks for you to perform in order to demonstrate your ability to answer the questions Use the questions to manage your time, guide your study, and review for exams Chapter 1, Q3: How Can You Use the Five Component Model? Each chapter of this text includes an exercise called “So What?” This feature challenges the students to apply the knowledge they’ve gained from the chapter to themselves, often in a personal way The goal is to drive home the relevancy of the chapter’s contents to their future professional lives It presents a current issue in IS that is relevant to the chapter content and asks you to consider why that issue matters to you as a future business professional Understand how the material in the chapter applies to everyday situations Chapter 5, So What?: Not What the Data Says So What? Chapter 6, Q4: How Do Organizations Use the Cloud? www.downloadslide.net Resource Description Benefit Example 2025? Each chapter concludes with a discussion of how the concepts, technology, and systems described in that chapter might change by 2025 Learn to anticipate changes in technology and recognize how those changes may affect the future business environment Chapter 7, 2025?, which discusses the future of ERP applications Active Review This review provides a set of activities for you to perform in order to demonstrate your ability to answer the primary questions addressed by the chapter After reading the chapter, use the Active Review to check your comprehension Use for class and exam preparation Chapter 9, Active Review Using Your Knowledge These exercises ask you to take your new knowledge one step further by applying it to a practice problem Test your critical-thinking skills Chapter 4, Using Your Knowledge Collaboration Exercises These exercises and cases ask you to collaborate with a group of fellow students, using collaboration tools introduced in Chapter Practice working with colleagues toward a stated goal Collaboration Exercise 3, which discusses how to tailor a high-end resort’s information system to fit its competitive strategy Case Studies Each chapter includes a case study at the end Apply newly acquired knowledge to real-world situations Case Study 6, FinQloud Forever…Well, at Least for the Required Interval Application Exercises These exercises ask you to solve situations using spreadsheet (Excel) or database (Access) applications Develop your computer skills AE10-1, which builds on your knowledge from Chapter 10 by asking you to score the websites you visit using WOT International Dimension Module at the end of the text that discusses international aspects of MIS Includes the importance of international IS, the localization of system components, the roles of functional and cross-functional systems, international applications, supply chain management, and challenges of international systems development Understand the international implications and applications of the chapters’ content International Dimension Q3, How Do Interenterprise IS Facilitate Global Supply Chain Management? www.downloadslide.net This page intentionally left blank www.downloadslide.net Using MIS David M Kroenke Randall J Boyle E I G H T H E D I T I O N Boston Cape Town Delhi Mexico City Columbus Dubai London São Paulo Indianapolis Madrid Sydney New York Milan Hong Kong San Francisco Amsterdam Munich Seoul Paris Montréal Toronto Singapore Taipei Tokyo www.downloadslide.net Cover Photos: John Lund/Getty Images, Bloomua/Shutterstock VP, Director of Digital Strategy & Assessment: Paul Gentile Manager of Learning Applications: Paul Deluca Digital Editor: Brian Surette Digital Studio Manager: Diane Lombardo Digital Studio Project Manager: Robin Lazrus Digital Studio Project Manager: Alana Coles Digital Studio Project Manager: Monique Lawrence Digital Studio Project Manager: Regina DaSilva Full-Service Project Management and Composition: Integra Printer/Binder: Courier/Kendallville Cover Printer: Lehigh-Phoenix Color/Hagerstown Text Font: 9.5/13 Utopia Editor-in-Chief: Stephanie Wall Acquisitions Editor: Nicole Sam Development Editor: Laura Town Program Management Team Lead: Ashley Santora Program Manager: Denise Weiss Editorial Assistant: Kaylee Rotella Director of Marketing: Maggie Moylan Executive Marketing Manager: Anne Fahlgren Project Management Team Lead: Judy Leale Operations Specialist: Diane Peirano Creative Director: Blair Brown Senior Art Director: Janet Slowik Interior and Cover Designer: Karen Quigley Interior Illustrations: Simon Alicea Microsoft and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published as part of the services for any purpose All such documents and related graphics are provided “as is” without warranty of any kind Microsoft and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement In no event shall Microsoft and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from the services The documents and related graphics contained herein could include technical inaccuracies or typographical errors Changes are periodically added to the information herein Microsoft and/ or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time Partial screen shots may be viewed in full within the software version specified Trademarks Microsoft® Windows®, and Microsoft Office® are registered trademarks of the Microsoft Corporation in the U.S.A and other countries This book is not sponsored or endorsed by or affiliated with the Microsoft Corporation Copyright © 2016, 2015, 2014 by Pearson Education, Inc All rights reserved Manufactured in the United States of America This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise For information regarding permissions, request forms and the appropriate contacts within the Pearson Education Global Rights & Permissions department, please visit www.pearsoned.com/permissions/ Acknowledgements of third party content appear on the appropriate page within the text, which constitutes an extension of this copyright page Unless otherwise indicated herein, any third-party trademarks that may appear in this work are the property of their respective owners and any references to third-party trademarks, logos or other trade dress are for demonstrative or descriptive purposes only Such references are not intended to imply any sponsorship, endorsement, authorization, or promotion of Pearson’s products by the owners of such marks, or any relationship between the owner and Pearson Education, Inc or its affiliates, authors, licensees or distributors Library of Congress Cataloging-in-Publication Data Kroenke, David M Using MIS / David M Kroenke, Randall J Boyle.—Eighth edition pages cm ISBN 978-0-13-391986-8—ISBN 0-13-391986-2 Management information systems I Boyle, Randall II Title HD30.213.K76 2016 658.4'038011—dc23 2014036602 10 ISBN 10: 0-13-391986-2 ISBN 13: 978-0-13-391986-8 www.downloadslide.net 48 Chapter Figure 2-7 Requirements for Different Collaboration Purposes The Ethics Guide on pages 56–57 addresses some of the ethical challenges that arise when team members have opposing viewpoints Collaboration Information Systems Team Purpose Requirements Become informed Share data Support group communication Manage project tasks Store history Make decisions Share decision criteria, alternative descriptions, evaluation tools, evaluation results, and implementation plan Support group communication Manage project tasks Publish decision, as needed Store analysis and results Solve problems Share problem definitions, solution alternatives, costs and benefits, alternative evaluations, and solution implementation plan Support group communication Manage project tasks Publish problem and solution, as needed Store problem definition, alternatives, analysis, and plan Manage projects Support starting, planning, doing, and finalizing project phases (Figure 2–5) Support group communication Manage project tasks communication facility is the first thing your team should do, and it is arguably the most important feature of a collaboration IS The particular tools used depend on the ways that the team communicates, as summarized in Figure 2-8 Synchronous communication occurs when all team members meet at the same time, such as with conference calls or face-to-face meetings Asynchronous communication occurs when team members not meet at the same time Employees who work different shifts at the same location or team members who work in different time zones around the world must meet asynchronously Most student teams attempt to meet face to face, at least at first Arranging such meetings is always difficult, however, because student schedules and responsibilities differ If you are going to arrange such meetings, consider creating an online group calendar in which team members post their availability, week by week Also, use the meeting facilities in Microsoft Outlook to issue invitations and gather RSVPs If you don’t have Outlook, use an Internet site such as Evite (www.evite.com) for this purpose For most face-to-face meetings, you need little; the standard Office applications or their freeware lookalikes, such as OpenOffice, will suffice However, research indicates that face-to-face meetings can benefit from shared, online workspaces, such as that shown Synchronous Asynchronous Shared calendars Invitation and attendance Single location Multiple locations Single or multiple locations Office applications such as Word and PowerPoint Conference calls Multiparty text chat Screen sharing Webinars Videoconferencing Email Discussion forums Team surveys Shared whiteboards Figure 2-8 Collaboration Tools for Communication Virtual meetings www.downloadslide.net Q5 How Can You Use Collaboration Tools to Improve Team Communication? 49 Figure 2-9 Office 365 Lync Whiteboard Showing Simultaneous Contributions in Figure 2-9.3 With such a whiteboard, team members can type, write, and draw simultaneously, which enables more ideas to be proposed in a given period of time than when team members must wait in sequence to express ideas verbally If you have access to such a whiteboard, try it in your face-to-face meetings to see if it works for your team However, given today’s communication technology, most students should forgo face-to-face meetings They are too difficult to arrange and seldom worth the trouble Instead, learn to use virtual meetings in which participants not meet in the same place and possibly not at the same time If your virtual meeting is synchronous (all meet at the same time), you can use conference calls, multiparty text chat, screen sharing, webinars, or videoconferencing Some students find it weird to use text chat for school projects, but why not? You can attend meetings wherever you are, without using your voice Google Text supports multiparty text chat, as does Microsoft Lync Google or Bing “multiparty text chat” to find other, similar products Screen-sharing applications enable users to view the same whiteboard, application, or other display Figure 2-9 shows an example whiteboard for an AllRoad Parts meeting This whiteboard, which is part of Office 365 Lync, allows multiple people to contribute simultaneously To organize the simultaneous conversation, the whiteboard real estate is divided among the members of the group, as shown Some groups save their whiteboards as minutes of the meeting A webinar is a virtual meeting in which attendees view one of the attendees’ computer screens for a more formal and organized presentation WebEx (www.webex.com) is a popular commercial webinar application used in virtual sales presentations If everyone on your team has a camera on his or her computer, you can also videoconferencing, like that shown in Figure 2-10 You can use Skype, Google Hangouts, or Microsoft Lync, which we will discuss in Q8 Videoconferencing is more intrusive than text chat (you have to comb your hair), but it does have a more personal touch In some classes and situations, synchronous meetings, even virtual ones, are impossible to arrange You just cannot get everyone together at the same time In this circumstance, when the team must meet asynchronously, most students try to communicate via email The problem Wouter van Diggelen, Changing Face-to-Face Communication: Collaborative Tools to Support Small-Group Discussions in the Classroom (Groningen: University of Groningen, 2011) www.downloadslide.net 50 Chapter Collaboration Information Systems Figure 2-10 Videoconferencing Example Source: Tom Merton/OJO Images/Getty Images with email is that there is too much freedom Not everyone will participate because it is easy to hide from email (Was Felix, in the opening scenario, really unable to open the attachment?) Email threads become disorganized and disconnected After the fact, it is difficult to find particular emails, comments, or attachments Discussion forums are an alternative Here, one group member posts an entry, perhaps an idea, a comment, or a question, and other group members respond Figure 2-11 shows an example Such forums are better than email because it is harder for the discussion to get off track Still, however, it remains easy for some team members not to participate Figure 2-11 Example Discussion Forum www.downloadslide.net Q6 How Can You Use Collaboration Tools to Manage Shared Content? 51 Figure 2-12 Example Survey Report Team surveys are another form of communication technology With these, one team member creates a list of questions and other team members respond Surveys are an effective way to obtain team opinions; they are generally easy to complete, so most team members will participate Also, it is easy to determine who has not yet responded Figure 2-12 shows the results of one team survey SurveyMonkey (www.surveymonkey.com) is one common survey application program You can find others on the Internet Microsoft SharePoint has a built-in survey capability, as we discuss in Q8 Video and audio recordings are also useful for asynchronous communication Key presentations or discussions can be recorded and played back for team members at their convenience Such recordings are also useful for training new employees Q6 How Can You Use Collaboration Tools to Manage Shared Content? Content sharing is the second major function of collaboration systems To enable iteration and feedback, team members need to share both project data (such as documents, spreadsheets, and presentations) and work-product data, as well as project metadata (such as tasks, schedules, calendars, and budgets) The applications teams use and the means by which they share data depend on the type of content Figure 2-13 provides an overview.4 Warning: The data in this figure is changing rapidly The features and functions of both web applications and cloud drives may have been extended from what is described here Check the vendor’s documentation for new capabilities www.downloadslide.net 52 Chapter Figure 2-13 Content Applications and Storage Alternatives Collaboration Information Systems Content Type Desktop Application Web Application Cloud Drive Office documents (Word, Excel, PowerPoint) Microsoft Office LibreOffice OpenOffice Google Docs (Import/ Export non–Google Docs) Microsoft Web Apps (Microsoft Office only) Google Grid Microsoft OneDrive Microsoft SharePoint PDFs Adobe Acrobat Viewers in Google Grid and Microsoft Web OneDrive and SharePoint Google Grid Microsoft OneDrive Microsoft SharePoint Drop Box Photos, videos Adobe Photoshop, Camtasia, and numerous others Google Picasa Google Grid Microsoft OneDrive Microsoft SharePoint Apple iCloud Drop Box Other (engineering drawings) Specific application (Google SketchUp) Rare Google Grid Microsoft OneDrive Microsoft SharePoint DropBox For teams that are sharing Office documents such as Word, Excel, and PowerPoint, the gold standard of desktop applications is Microsoft Office However, it is also the most expensive To minimize costs, some teams use either LibreOffice (www.libreoffice.org) or Apache OpenOffice (www.openoffice.org) Both are license-free, open-source products (You’ll learn more about these terms in Chapter 4; for now, think free.) These products have a small subset of the features and functions of Microsoft Office, but they are robust for what they and are adequate for many businesses and students Teams that share documents of other types need to install applications for processing those particular types For examples, Adobe Acrobat processes PDF files, Photoshop and Google Picasa process photos, and Camtasia produces computer screen videos that are useful for teaching team members how to use computer applications In addition to desktop applications, teams can also process some types of content using Web applications inside their browsers (Firefox, Chrome, and so on) Both Google Docs and Microsoft Web Applications can process Word, Excel, and PowerPoint files However, Google has its own versions of these files Consequently, if the user uploads a Word document that was created using a desktop application and then wishes to edit that document, he or she must convert it into Google Docs format by opening it with Google Docs After editing the document, if the user wants to place the document back into Word format, he or she will need to specifically save it in Word format This is not difficult once the user is aware of the need to so Of course, if the team never uses a desktop application and instead uses Google Docs to create and process documents via the Web, then no conversion between the desktop and Google Docs formats is needed Microsoft Web Apps can be used in a similar way, but Web Apps will only edit documents that were created using Microsoft Office Documents created using LibreOffice and OpenOffice cannot be edited using Microsoft Web Apps Browser applications require that documents be stored on a cloud server Google Docs documents must be stored on Google Drive; Microsoft Web Apps must be stored on either Microsoft OneDrive or Microsoft SharePoint We will illustrate the use of Google Docs and Google Grid when we discuss version management later in this chapter Documents other than Office documents can be stored (but not processed via the browser) on any cloud server Team members store the documents on the server for other team members to access Dropbox is one common alternative, but you can use Google Grid, Microsoft OneDrive, and SharePoint as well You can also store photos and videos on Apple’s iCloud www.downloadslide.net Q6 How Can You Use Collaboration Tools to Manage Shared Content? 53 Alternatives for Sharing Content No Control Version Management Version Control Email with attachments Shared files on a server Google Docs Windows Web Apps Microsoft Office Microsoft SharePoint Figure 2-14 Collaboration Tools for Sharing Content Increasing degree of content control Figure 2-14 lists collaboration tools for three categories of content: no control, version management, and version control Shared Content with No Control The most primitive way to share content is via email attachments However, email attachments have numerous problems For one, there is always the danger that someone does not receive an email, does not notice it in his or her inbox, or does not bother to save the attachments Then, too, if three users obtain the same document as an email attachment, each changes it, and each sends back the changed document via email, then different, incompatible versions of that document will be floating around So, although email is simple, easy, and readily available, it will not suffice for collaborations in which there are many document versions or for which there is a desire for content control Another way to share content is to place it on a shared file server, which is simply a computer that stores files just like the disk in your local computer If your team has access to a file server at your university, you can put documents on the server and others can download them, make changes, and upload them back onto the server You can also store files on the cloud servers listed in Figure 2-13 Storing documents on servers is better than using email attachments because documents have a single storage location They are not scattered in different team members’ email boxes, and team members have a known location for finding documents However, without any additional control, it is possible for team members to interfere with one another’s work For example, suppose team members A and B download a document and edit it, but without knowing about the other’s edits Person A stores his version back on the server and then person B stores her version back on the server In this scenario, person A’s changes will be lost Furthermore, without any version management, it will be impossible to know who changed the document and when Neither person A nor person B will know whose version of the document is on the server To avoid such problems, some form of version management is recommended Shared Content with Version Management on Google Drive Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work For office documents, you can obtain version management services from Google Drive, Microsoft OneDrive, and Microsoft SharePoint Here we will discuss the use of Google Drive Google Drive is a free service that provides a virtual drive in the cloud into which you can create folders and store files You can upload files of any type, but only files that are processed by Google Docs receive version management We’ll restrict the rest of this discussion to files of those types To use Google Drive, you need a Google Account, which you obtain by creating a gmail address (If you already have a gmail address, you already have a Google Account with the same name as your gmail address.) To create a Google account, go to http://accounts.google.com and fill out the form shown in Figure 2-15 www.downloadslide.net 54 Chapter Collaboration Information Systems Figure 2-15 Form for Creating a Google Drive Account In this form, you need not provide a value for your current email address, though it’s a good idea to provide one if you can That address is used by Google in the event you forget your password and for other security backup purposes To create a Google document, go to http://drive.google.com (note that there is no www in this address) Sign in with your Google Account (your gmail address) From that point on, you can create, upload, process, save, and download documents Figure 2-16 shows a folder Figure 2-16 Available Types of Documents on Google Drive www.downloadslide.net Q6 How Can You Use Collaboration Tools to Manage Shared Content? 55 named MIS 2015 with the same document in both Word (not-editable) and Google Docs (editable) format After editing the user can save the Google Docs version back to Word if necessary Types of documents that can be created on Google Drive are shown under the CREATE button With Google Drive, you can make documents available to others by entering their email addresses or Google accounts Those users are notified that the document exists and are given a link by which they can access it If they have a Google account, they can edit the document; otherwise they can just view the document To see who can share one of the documents in Figure 2-16, click anywhere on the screen and the drop down list under Create will disappear to reveal small squares to the left of the document names Check that square for one of the documents and a button with a person and a plus sign will appear Click that button and a screen showing those who share the document will appear like that in Figure 2-17 Because folders and documents are stored on Google Grid, server users can simultaneously see and edit documents In the background, Google Docs merges the users’ activities into a single document You are notified that another user is editing a document at the same time as you are, and you can refresh the document to see his or her latest changes Google tracks document Figure 2-17 Document Sharing on Google Drive www.downloadslide.net ethics Guide i Know what’S Better, really Suppose you work for a small startup company involved in the innovative application of 3D printing technology, like AllRoad Parts Your company is years old, employs 50 people, and, like many startup companies, is short of money Even though you’re relatively junior, you’ve impressed the company’s founders, and they have asked you to take a leadership role on a number of special projects Recently, the company has been investigating developing an information system to store 3D engineering designs and make them available to customers for purchase You’ve been assigned to a committee that is developing alternative IS designs for consideration by senior management You and a coworker, Leslie Johnson, have developed two different alternatives for consideration by the committee You believe that Alternative Two is vastly preferable to Alternative One, but Leslie believes just the opposite You think if Leslie’s alternative is chosen, the result will be a major financial loss, one that your young startup company is unlikely to survive Even if that does not occur, so much time will be lost pursuing Leslie’s alternative that your company will fall behind the competition in your dynamic, developing market and will lose substantial market share to the competition as a result Unfortunately, Leslie is called away due to a family emergency on the day the two of you are to present your alternatives You so strongly believe that Leslie’s plan is likely to cause irreparable harm to the company that you decide to present only your plan While you never lie outright, you lead the committee to believe that both of you strongly support your plan The committee adopts your plan, and Leslie never learns that the committee saw only one alternative Is your behavior ethical? The Ethics Guide in Chapter introduced Kant’s categorical imperative as one way of assessing ethical conduct This guide introduces a second way, one known as 56 utilitarianism The basis of this theory goes back to early Greek philosophers, but the founders of the modern theory are considered to be Jeremy Bentham and John Stuart Mill, as you will learn in your business ethics class According to utilitarianism, the morality of an act is determined by its outcome Acts are judged to be moral if they result in the greatest good to the greatest number or if they maximize happiness and reduce suffering The prior sentence contains a great deal of subtlety that has led to numerous flavors of utilitarianism, flavors that are beyond the scope of this text Here we will work with the gist of those statements Using utilitarianism as a guide, killing can be moral if it results in the greatest good to the greatest number Killing Adolf Hitler would have been moral if it stopped the Holocaust Similarly, utilitarianism can assess lying or other forms of deception as moral if the act results in the greatest good to the greatest number Lying to someone with a fatal illness that you’re certain he or she will recover is moral if it increases that person’s happiness and decreases his or her suffering Our Recommended Alternatives Alternative One • In-house stores 3D Diagrams • Direct connect to e-commerce server Alternative Two Use the Cloud • 3D diagrams stored on elastic cloud servers • Use MongoDB on AWS • SOA connections to e-commerce server www.downloadslide.net D i s C u s s i o n Q u e s t i o n s According to Kant’s categorical imperative, is your action not to present Leslie’s alternative ethical? According to utilitarianism, is your action not to present Leslie’s alternative ethical? Assume: a You were right Had the company embarked on Leslie’s alternative, it would have driven the company into bankruptcy Does this fact make your actions more ethical? Explain your answer b You were wrong Leslie’s alternative would have been far superior to yours for the company’s future Does this fact make your actions less ethical? Explain your answer In your opinion, the intended consequences or the actual consequences have more bearing when assessing ethics from a utilitarian perspective? You could postpone the meeting until Leslie is able to attend and thus allow Leslie to present the alternative to yours Doing so, however, increases the likelihood that the committee selects Leslie’s alternative, and you firmly believe that decision will be fatal to the company a According to Kant’s categorical imperative, is a decision not to postpone ethical? b According to utilitarianism, is a decision not to postpone ethical? Suppose Leslie learns you presented only your alternative, and you two become archenemies To the company’s disadvantage, the two of you are never able to work together again According to utilitarianism, does this outcome change the ethics of your behavior? Suppose that instead of not presenting Leslie’s alternative at all, you present it, but in a very negative light You are honest when you focus the bulk of your description of it on disadvantages because that’s what you believe However, you also know that Leslie does not agree with the way you see the situation Given your biased presentation, the committee selects your alternative a According to Kant’s categorical imperative, is your behavior ethical? b According to utilitarianism, is your behavior ethical? What would you in this circumstance? Justify the ethics of your decision 57 www.downloadslide.net 58 Chapter Collaboration Information Systems Figure 2-18 Example of Editing a Shared Document on Google Drive revisions, with brief summaries of changes made Figure 2-18 shows a sample revision document that has been edited by three users You can improve your collaboration activity even more by combining Google Drive with Google+ Google Drive is free and very easy to use Both it and Microsoft OneDrive are far superior to exchanging documents via email or via a file server If you are not using one of these two products, you should Go to http://drive.google.com and www.onedrive.com to check them out You’ll find easy-to-understand demos if you need additional instruction Shared Content with Version Control Version management systems improve the tracking of shared content and potentially eliminate problems caused by concurrent document access They not, however, provide version control, the process that occurs when the collaboration tool limits, and sometimes even directs, user activity Version control involves one or more of the following capabilities: • • • • User activity limited by permissions Document checkout Version histories Workflow control Microsoft SharePoint is a large, complex, and very robust application for all types of collaboration It has many features and functions, including all of those just listed It also contains features for managing tasks, sharing non-Office documents, keeping calendars, publishing blogs, and many more capabilities Some organizations install SharePoint on their own Windows servers; others access it over the Internet using SharePoint Online Office 365 Professional and other versions of Office 365 include SharePoint SharePoint is an industrial-strength product, and if you have an opportunity to use it, by all means learn to so SharePoint is used by thousands of businesses, and SharePoint skills are in high demand The latest version is SharePoint 2013; we will illustrate its use here Consider the SharePoint implementation of the four functions listed www.downloadslide.net Q6 How Can You Use Collaboration Tools to Manage Shared Content? 59 Permission-Limited Activity With SharePoint (and other version control products), each team member is given an account with a set of permissions Then shared documents are placed into shared directories, sometimes called libraries For example, on a shared site with four libraries, a particular user might be given read-only permission for library 1; read and edit permission for library 2; read, edit, and delete permission for library 3; and no permission even to see library Document Checkout With version control applications, document directories can be set up so that users are required to check out documents before they can modify them When a document is checked out, no other user can obtain it for the purpose of editing it Once the document has been checked in, other users can obtain it for editing Figure 2-19 shows a screen for a user of Microsoft SharePoint 2013 The user is checking out the document UMIS 8e Chapter Once it has been checked out, the user can edit it and return it to this library While it is checked out, no other user will be able to edit it, and the user’s changes will not be visible to others With SharePoint, Microsoft manages concurrent updates on office documents (Word, Excel, etc.) and documents need not normally be checked out In Figure 2-19, the user is checking out an Acrobat PDF, which is not an Office document Version History Because collaboration involves feedback and iteration, it is inevitable that dozens, or even hundreds, of documents will be created Imagine, for example, the number of versions of a design document for the Boeing 787 In some cases, collaboration team members attempt to keep track of versions by appending suffixes to file names The result for a student project is a file name like Project1_lt_kl_092911_most_ recent_draft.docx or something similar Not only are such names ugly and awkward, no team member can tell whether this is the most current version Collaboration tools that provide version control have the data to readily provide histories on behalf of the users When a document is changed (or checked in), the collaboration tool records the name of the author and the date and time the document is stored Users also have the option of recording notes about their version You can see an example of a version history report produced by SharePoint 2013 later in the chapter in Figure 2-33 (page 78) Figure 2-19 Checking Out a Document www.downloadslide.net 60 Chapter Collaboration Information Systems Figure 2-20 Example Workflow Workflow Control Collaboration tools that provide workflow control manage activities in a predefined process If, for example, a group wants documents to be reviewed and approved by team members in a particular sequence, the group would define that workflow to the tool Then the workflow is started, and the emails to manage the process are sent as defined For example, Figure 2-20 shows a SharePoint workflow in which the group defined a document review process that involves a sequence of reviews by three people Given this definition, when a document is submitted to a library, SharePoint assigns a task to the first person, Joseph Schumpeter, to approve the document and sends an email to him to that effect Once he has completed his review (the green checkmark means that he has already done so), SharePoint assigns a task for and sends an email to Adam Smith to approve the document When all three reviewers have completed their review, SharePoint marks the document as approved If any of the reviewers disapprove, the document is marked accordingly and the workflow is terminated Workflows can be defined for complicated, multistage business processes See SharePoint for Students5 for more on how to create them Numerous version control applications exist For general business use, SharePoint is the most popular Other document control systems include MasterControl (www.mastercontrol com) and Document Locator (www.documentlocator.com) Software development teams use applications such as CVS (www.nongnu.org/cvs) or Subversion (http://subversion.apache.org) to control versions of software code, test plans, and product documentation Q7 How Can You Use Collaboration Tools to Manage Tasks? As you will learn in project management classes, one of the keys for making team progress is keeping a current task list One senior project manager once advised me that every team meeting should end with an updated list of tasks, including who is responsible for getting each task done and the date by which he or she will get it done We’ve all been to meetings in which many good ideas were discussed, even agreed upon, but nothing happened after the meeting When teams create and manage task lists, the risks of such nonaction diminish Managing with a task list is critical for making progress Task descriptions need to be specific and worded so it is possible to decide whether the task was accomplished “Create a good requirements document” is not an effective, testable task description, unless all team members already know what is supposed to be in a good requirements document A better task would be “Define the contents of the requirements document for the XYZ project.” Carey Cole, Steve Fox, and David Kroenke, SharePoint for Students (Upper Saddle River, NJ: Pearson Education, 2012), pp 116–129 www.downloadslide.net Q7 So what? How Can You Use Collaboration Tools to Manage Tasks? 61 I Could Work Faster on My Own Is that you? Is that how you view team projects? If so, is there anything you can about it? You know for certain that team projects aren’t going away Look at your phone Is there anything about your phone, from the hardware to the applications to the networks that you connect to, that was not built by a team? No Or even most services? Your doctor? Your dentist? Your auto repairman? All are teams Any job you want, at any company you want to work for, will involve teamwork; you’ll be assigned to a team before you walk in the door Because this is so, you know your business school is not going to drop group projects; if anything, the further you go in education, the more team projects you’ll have Again, is there anything you can to reduce the pain? Questions Source: Ljupco Smokovski/Fotolia Since I was a kid, I have hated teams Now, “I hate group projects They’re such a waste of time It takes forever to get the team together, and then some people don’t show up We waste time talking about things that don’t relate to the project When we finally get around to our work, no one says much worthwhile I could work so much faster on my own Plus people don’t what they say they’ll do, and either my grade goes down or I end up doing all the work for everyone else Team projects just reduce us to the worst performer.” giving and receiving critical feedback in your student teams? Why or why not? Describe three jobs that not involve teams or group work Do you want any of those jobs? Explain your answer Consider the statement “Working in teams in school is like practicing the stomach flu When the time comes, I’ll know how to it.” Do you believe this? What possible good can come to you from doing group projects in school? Both Steve Jobs (Apple cofounder) and Bill Gates (Microsoft cofounder) were notorious for providing, at times, devastating critical comments of faulty team members’ work Discuss the value of critical feedback to work quality Do you practice Google Drive, Microsoft OneDrive, and SharePoint all automatically create records of who did what to which documents on their sites How can you use this data to demonstrate the amount of work you’ve personally done (or not done) on a team project? Describe a method that your professor could use to allocate individual grades to team projects based on the data described in question In your description, use the data generated by the tool (Google Drive, OneDrive, SharePoint) that your team uses In general, one person should be made responsible for accomplishing a task That does not mean that the assigned person does the task; it means that he or she is responsible for ensuring that it gets done Finally, no benefit will come from this list unless every task has a date by which it is to be completed Further, team leaders need to follow up on tasks to ensure that they are done by that date Without accountability and follow-up, there is no task management As you’ll learn in your project management classes, you can add other data to the task list You might want to add critical resources that are required, and you might want to www.downloadslide.net 62 Chapter Collaboration Information Systems Figure 2-21 Sample Task List Using Google Grid specify tasks that need to be finished before a given task can be started We will discuss such task dependencies further in Chapter 12, when we discuss the management of systems development projects For team members to utilize the task list effectively, they need to share it In this question, we will consider two options: sharing a task spreadsheet on Google Grid and using the task list feature in Microsoft SharePoint Google gmail and Calendar also have a task list feature, but as of this writing, it is impossible to share it with others, so it is not useful for collaboration Sharing a Task List on Google Grid Sharing a task list on Google Grid is simple To so, every team member needs to obtain a Google account Then one team member can create a team folder and share it with the rest of the team, giving everyone edit permission on documents that it contains One of the team members then creates a task spreadsheet on that folder Figure 2-21 shows a sample task list containing the name of each task, the name of the person to whom it is assigned, the date it is due, the task’s status, and remarks Because every member of the team has edit permission, everyone can contribute to this task list Google Grid will allow simultaneous edits Because Grid tracks version history, it will be possible, if necessary, to learn who made which changes to the task list Setting up such a list is easy, and having such a list greatly facilitates project management The key for success is to keep it current and to use it to hold team members accountable Sharing a Task List Using Microsoft SharePoint SharePoint includes a built-in content type for managing task lists that provides robust and powerful features The standard task list can be readily modified to include user-customized columns, and many different views can be constructed to show the list in different ways for different users Like the rest of SharePoint, its task lists are industrial-strength Figure 2-22 shows a task list that we used for the production of this text The last three columns are built-in columns that SharePoint provides The first column, named Book, is the book for which the task was assigned For example, Using stands for the book titled Using MIS When one of our team members opens this site, the view of the task list shown in Figure 2-23 is displayed The tasks in this view are sorted by Due Date value and are filtered on the value of Task Status so any task that has been completed is not shown Hence, this is a to-do list Another view of this list, shown in Figure 2-24, includes only those tasks in which Status equals Completed That view is a “what we’ve done so far” list Alerts are one of the most useful features in SharePoint task lists Using alerts, team members can request SharePoint to send emails when certain events occur Our team sets alerts so ... Randall II Title HD30. 213 .K76 2 016 658.4'038 011 —dc23 2 014 036602 10 ISBN 10 : 0 -13 -3 919 86-2 ISBN 13 : 978-0 -13 -3 919 86-8 www.downloadslide.net To C.J., Carter, and Charlotte —David Kroenke To Courtney,...